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Frazier's Wine Merchants Reviews

4.9 Rating 839 Reviews
98 %
of reviewers recommend Frazier's Wine Merchants
Company Reviews Product Reviews
621
 Metrics Info
4.9
Based on 839 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Frazier\'s Wine Merchants Reviews

About Frazier's Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

01217043415

Email:

customerservices@frazierswine.co.uk

Location:

2, Stirling Road, Solihull
Shirley
B90 4NE

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mark B
Verified Buyer
“Great wine, great price, great delivery. First time I have used Fraziers, won't be the last.”
Frazier's Wine Merchants 5 star review on 6th June 2022
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Really good service. Prompt delivery and good communication throughout. Highly recommend.”
Helpful Report
Posted 13 hours ago
David M
Verified Buyer
“Excellent service from start to finish. Highly recommended.”
Helpful Report
Posted 4 days ago
Karen G
Verified Buyer
“Great selection and quick delivery!”
Helpful Report
Posted 1 week ago
Sue H
Verified Buyer
“Always a pleasure to deal with. The gift arrived as predicted, with minimum fuss.”
Helpful Report
Posted 1 week ago
John O
Verified Buyer
“Excellent service - competitive prices and reliable delivery.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“Very pleased”
Helpful Report
Posted 1 week ago
DESISLAVA P
Verified Buyer
“I must express my deep disappointment from my interaction with this company, particularly during my phone conversation with them. When I called to discuss an issue I had with my recent purchase, I expected a level of professionalism and empathy regarding my dissatisfaction. Unfortunately, the response I received was far from satisfactory. The individual I spoke with displayed a dismissive attitude and responded with a curt and insensitive remark: "So what!” This type of response is not only unprofessional but also unacceptable in customer service interactions. As a paying customer, I expect to be treated with respect and courtesy. After emailing their head office, I received a response which again confirmed my opinion of this company. Instead of addressing my complaint with professionalism and understanding, I was met with a dismissive and defensive response. The manner in which they handled my complaint was anything but satisfactory. Rather than acknowledging my concerns and offering a solution, they chose to question my understanding. Instead of taking responsibility for ensuring customer satisfaction, they shifted the blame onto me. Overall, my experience has left me deeply dissatisfied with their customer service and handling of complaints. I expected better from a company that claims to prioritize quality and customer satisfaction. Unfortunately, I cannot recommend to others based on this experience.”
Helpful Report
Posted 1 week ago
June F
Verified Buyer
“We had excellent service. The delivery driver dropped our boxes of wine, Fraziers contacted us and immediately put together another order for delivery next day. They also refunded delivery charges which was excellent as it wasn’t there fault.”
Helpful Report
Posted 2 weeks ago
Charlotte S
Verified Buyer
“I cannot praise Fraziers highly enough. Their service is first class and feels personal. They are friendly and responsive, they deliver fast and effectively, and their range of wines offers excellent quality and value for money.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Excellent service and prompt delivery”
Helpful Report
Posted 2 weeks ago
Rosalind P
Verified Buyer
“Prompt responsive and competitive pricing. No complaints”
Helpful Report
Posted 2 weeks ago
Alistair H
Verified Buyer
“Pricing competitive, packaging excellent, delivery prompt - thank you!”
Helpful Report
Posted 3 weeks ago
Philip R
Verified Buyer
“All good, delivered quick.”
Helpful Report
Posted 3 weeks ago
Diane S
Verified Buyer
“Excellent fast service and our case of wine was beautifully and securely packaged”
Helpful Report
Posted 3 weeks ago
Emily B
Verified Buyer
“Super fast delivery and a great price - thanks Also the non alcoholic wine Bon Voyage is the best tasting zero wine I’ve found”
Helpful Report
Posted 3 weeks ago
Andrew B
Verified Buyer
“Excellent”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Buyer
“Spot on service”
Helpful Report
Posted 1 month ago
David D
Verified Buyer
“Excellent wines....professional friendly staff👍”
Helpful Report
Posted 1 month ago
Stephen T
Verified Buyer
“Excellent service, speedy delivery, Great wine.”
Helpful Report
Posted 1 month ago
Christopher G
Verified Buyer
“Informative website. Wine was delivered next day. Excellent service. Thank you.”
Helpful Report
Posted 1 month ago
Frazier's Wine Merchants is rated 4.9 based on 839 reviews
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