Frazier Jones Wine Merchants Reviews

Name: Frazier Jones Wine Merchants
Address: 2 Stirling Road, Solihull, Shirley, Birmingham, Solihull
Rating: 4.90

4.9 Rating 1,114 Reviews

98 %

of reviewers recommend Frazier Jones Wine Merchants

4.9

Based on 1,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Frazier Jones Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

03300550022

Email:

customerservices@frazierjones.wine

Location:

2 Stirling Road,
Solihull, Shirley,
Birmingham
Solihull
B90 4NE

Frazier Jones Wine Merchants 5 star review on 21st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made order late Sunday evening and wine (very well and securely packaged) delivered Tuesday morning - great service and great communication about my order. Happily order from Fraziers again - a great choice of wines. Will definitely recommend.”

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Posted 1 year ago

“Excellent choice of wines, super prices. Brilliant efficient service.”

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Posted 1 year ago

“Good service. Provided the wine/year I wanted”

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Posted 1 year ago

“Can't rate the wine (Almaviva 2015), as I haven't yet tried this particular vintage. Price was outstanding, especially considering the scarcity and a 100pt rating from Suckling. Delivery was prompt (ordered Friday evening; despatched Monday; delivered to my front door Tuesday morning). Slightly surprised that the six bottles were not in their original wood case, but were instead packed in a flimsy cardboard carton with no protective packaging. Still, they all arrived intact, in their original paper wrapping, so the gods were with us this time.”

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Posted 1 year ago

Dear Jan, Thank you for taking the time to share your feedback regarding your recent purchase of Almaviva 2015. We’re delighted to hear that your delivery experience was prompt and efficient. Our team works diligently to ensure timely delivery, and we’re pleased that your order reached your front door within the expected timeframe and that all six bottles arrived intact. We also appreciate your thoughtful comments and would like to address your concern regarding packaging and delivery. At our company, we prioritize sustainability and eco-friendliness. Therefore, all orders dispatched by our nominated courier are thoughtfully repackaged into our eco-friendly mailsafe boxes, complete with compostable bottle inners. While we understand your preference for original wood cases, our current courier guidelines do not allow us to send wooden boxes. Rest assured, we are actively exploring options to rectify this in the future. We value your patronage and hope you enjoy your Almaviva 2015. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer service team, customerservices@frazierswine.co.uk Warm regards Frazier's Wine Merchants

Posted 1 year ago

“The ordered bottle had an older label on the website. But the delivered item was the latest label. Hence an inferior product, not what I was looking for.”

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Posted 1 year ago

Dear Mr Donaldson, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused by the outdated label displayed on our website. We understand how important accurate product information is to our customers. The Canadian Club label/range was rebranded in 2018, resulting in the latest design. We appreciate your feedback and will take steps to ensure that our online images are up to date moving forward. Rest assured that the product you received is of the highest quality, despite the label difference. If you have any further concerns or questions, please feel free to reach out to our customer service team, customerservices@frazierswine.co.uk . Thank you for choosing our brand, and we hope to serve you better in the future.

Posted 1 year ago

“Fantastic service,super fast dispatch and great selection of wine!”

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Posted 1 year ago

“Great wine at a good price and very quick delivery - thanks.”

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Posted 1 year ago

“Excellent wine, very fast service, excellent and careful packaging and quick delivery.”

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Posted 1 year ago

“I had a really good experience ordering from Fraiziers, I was ordering something very specific for a clients special event. Really east to order and really quick delivery. Thanks team”

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Posted 1 year ago

“Very convenient way to buy wine from abroad at good prize and without any hassle. Great service too.”

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Posted 1 year ago

“Promptly delivered and well packaged. Many thanks”

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Posted 1 year ago

“First time using Frazier's Wine Merchants. I will definitely use them again. Ordered 6 bottles of wine, they arrived ahead of the scheduled time, and were extremely well packaged. Thank you.”

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Posted 1 year ago

“Lovely wine and customer service was great!”

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Posted 1 year ago

Thank you Julie for bringing this matter to our attention, we appreciate your feedback and sincerely apologise for the faulty bottle and the inconvenience you experienced. We have sent you a replacement bottle. Kind Regards Frazier’s Wine

Posted 1 year ago

“Very efficient and professional - quality wines at good prices matched by a smooth and straightforward delivery service.”

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Posted 1 year ago

“Great service, quick delivery. Highly recommended 😀”

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Posted 1 year ago

“Excellent service and well packed. Would recommend.”

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Posted 1 year ago

“Excellent response and client service throughout”

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Posted 1 year ago

“Perfect quick service”

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Posted 1 year ago

“Fraziers's Wine Merchants have a great website easy to navigate and a large selection of fabulous wines. I was able to find an elusive wine from 2005 that I have been searching for quite some time. The ordering was easy and the delivery quick. The packaging was superb that protected the wine perfectly. One criticism was the delivery service used. The courier left my wine on the doorstep in freezing cold weather and never sent me a text to say it had been delivered.”

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Posted 1 year ago

“First class wine and delivery.”

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Posted 1 year ago

Frazier Jones Wine Merchants is rated 4.9 based on 1,114 reviews