First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

Helpful Report

Posted 1 year ago

Dear Gurbinder, Thank you for your feedback! We're pleased to hear that you were satisfied with our quick delivery. We always strive to ensure timely service for our customers. Remember, if you have any questions or needs in the future, we're here to assist. Best regards, David.

Posted 1 year ago

“We now have 3 First Mats - large rubber mats for External use. Ordered 2 but one had a fault. It was readily replaced and with a bit of tough glue is useable outside the shed. Would recommend without hesitation”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your detailed feedback! Our apologies for the inconvenience with the faulty mat, but we're glad we could resolve the issue swiftly. Your recommendation means a lot to us, and we truly appreciate your continued trust in our products. Should you need any further assistance or have more requirements in the future, please don't hesitate to get in touch. We're always here to help. Best regards, David.

Posted 1 year ago

“Storage boxes strong just wharf I required”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you for your feedback! We're thrilled to hear that our storage boxes met your requirements. It's our mission to provide quality products that meet our customers' needs. Should you have any more queries or require other products in the future, please know that we're always here to assist. Best regards, David.

Posted 1 year ago

“I haven’t received all the order despite 2 phone calls to chase delivery. No one has been able to say when my brush matting will be delivered from order #26623 made weeks ago!!!!”

Helpful Report

Posted 1 year ago

Dear Julie, Firstly, I sincerely apologize for the inconvenience you've faced with your order #26623. I was glad to see that this had been delivered not long after, but again I can't apologise enough for the lack of clarity on providing the tracking. We have now worked with our warehouse and revamped the entire system to make sure this does not happen again. Once again, I apologise for the oversight and appreciate your patience. Thank you for bringing this to our attention. Best regards, David.

Posted 1 year ago

“very good communication and quick delivery”

Helpful Report

Posted 1 year ago

Dear Will, Thank you for sharing your experience with us! We're delighted to hear that you appreciated our communication and prompt delivery. Ensuring that our customers are informed and satisfied is essential to us. Remember, if you have any more questions or needs in the future, we're always here to help. Best regards, David.

Posted 1 year ago

“Swift delivery and exactly what I wanted. Many thanks”

Helpful Report

Posted 1 year ago

Dear Jane, Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our swift delivery and that the product met your expectations. Your satisfaction is our top priority, and we're always aiming to provide the best service possible. Should you need anything else or have any questions in the future, please don't hesitate to reach out. Many thanks for choosing First Mats! Best regards, David.

Posted 1 year ago

“I purchased the Grey ones and to be honest they are not suitable for home use. They would be ideal for industrial usage. But definitely not for a home”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that our Grey EntryPlus Entrance Mat did not meet your expectations for home use. Our aim is to provide versatile mats that cater to both home and industrial settings, and we take your input seriously. We understand that every customer has unique needs and preferences, and we continually strive to improve our products based on the feedback we receive. If you have any further concerns or suggestions, we'd be more than happy to hear from you. Additionally, we have a variety of other mat options that might better suit your home’s needs, and our customer service team is available to assist you in finding the perfect match. Thank you once again for your valuable feedback, and we hope to have the opportunity to better serve you in the future. Warm regards, David

Posted 1 year ago

“Excellent Service”

Helpful Report

Posted 1 year ago

“Great quality - to cut and apply as buffers.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your positive feedback! We're delighted to hear that you found our product to be of great quality and suitable for your needs. Your satisfaction is always our goal, and we're happy to have met that mark with you. If you have any other needs or questions in the future, remember we're just a call or message away. Best regards, David.

Posted 1 year ago

“A good quality mat and great that it can be customised in size. My only slight quibble was the curved corners, as normal square corners would fit better by my door.”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you for taking the time to share your feedback. We're glad to hear that you found our mat of good quality and appreciated the customization option. We'll take note of your suggestion regarding the corners; customer insights like yours are invaluable for us to improve our offerings. Should you need any assistance or have any further queries in the future, please don't hesitate to reach out. We're here to help! Best regards, David

Posted 1 year ago

“Great product excellent service”

Helpful Report

Posted 1 year ago

“Very pleased with my door entrance mat, excellent service and delivery.”

Helpful Report

Posted 1 year ago

“Cannot fault the service”

Helpful Report

Posted 1 year ago

Dear Norma, Thank you for your wonderful feedback! It's heartening to hear that you were satisfied with our service, as we strive to provide an impeccable experience to all our customers. Your satisfaction is our top priority. Should you have any more queries or need our services in the future, please remember we're always here to assist. Best regards, David.

Posted 1 year ago

“Mats came quickly and are true to what we saw online. Just what we wanted. Very good service.”

Helpful Report

Posted 1 year ago

Dear Shirley, Thank you for your wonderful feedback! We're thrilled to hear that the mats arrived promptly and matched your online expectations. It's rewarding to know that our service met your needs effectively. Your satisfaction is our top priority. Should you have any more queries or need our services in the future, please remember we're always here to assist. We look forward to seeing you again! Best regards, David.

Posted 1 year ago

“Impressive. First Mat's website was easy to use and we are really impressed with the mats we purchased and the care they had taken to ensure that everything was protected when the goods were shipped”

Helpful Report

Posted 1 year ago

Dear Colin, Thank you for your wonderful feedback! We're thrilled to hear that you found our website easy to use and were impressed with the quality of our mats and our careful shipping practices. Ensuring that our products reach you in perfect condition is of utmost importance to us. Your satisfaction is our top priority. Should you have any more queries or need our services in the future, please remember we're always here for you. Best regards, David.

Posted 1 year ago

“Fast quick delivery at a competitive price whats not to like.”

Helpful Report

Posted 1 year ago

Dear Kelvin, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our speedy delivery and competitive pricing. It's great to know that our services met your expectations! Your satisfaction is our top priority. Should you have any more queries or need our services in the future, please remember we're always here for you. Best regards, David.

Posted 1 year ago

“Really pleased with the mat we bought fantastic quality and it looks really good”

Helpful Report

Posted 1 year ago

Dear Vicci, Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and appearance of the mat you purchased from us. It's always rewarding to know that our products live up to our customers' expectations. Your satisfaction is our top priority. Should you have any more queries or need our services in the future, please remember we're always here to assist. Best regards, David.

Posted 1 year ago

“Great service, fast delivery and the mat does exactly what I need from it. Would buy again from First Mats”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you for your wonderful feedback! We're thrilled to hear that our service met your expectations and that the mat fulfilled its purpose for you. It's always rewarding to know that our products fit the needs of our valued customers. Your satisfaction is our top priority. Should you have any more queries or decide to make another purchase in the future, please remember we're always here to assist. Best regards, David.

Posted 1 year ago

“Mat arrived on time and well packaged. Works really nicely as a table top protector on my old dining table which we now use as a hobbies table.”

Helpful Report

Posted 1 year ago

“Great product, swiftly delivered!”

Helpful Report

Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews