First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.85

4.9 Rating 1,271 Reviews

97 %

of reviewers recommend First Mats

4.9

Based on 1,271 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

Write Your review

Tell us how First Mats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Mats 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality matting, really pleased with this purchase.”

Helpful Report

Posted 2 months ago

Thank you so much for your positive review! We're incredibly happy to hear that you're pleased with the quality of your mat. We always aim to provide top-notch products. If there's anything else we can assist you with in the future, please don't hesitate to reach out! Best regards, David

Posted 2 months ago

“Perfect mat made to size for my front door . Quality product , value for money . Would order more .”

Helpful Report

Posted 2 months ago

Hi Svetlana, We're so thrilled you love your custom-sized mat! Your satisfaction means the world to us. 😊 Thanks for spreading the word – we'd love to help with any future mat needs! Best regards, David

Posted 2 months ago

“cant place coment as it hasnt arrived”

Helpful Report

Posted 2 months ago

Hi Gavin, We're very sorry that your order had not arrived. As per our previous communication, the matting selected had unfortunately not been viable to use, so we had agreed to swap to an alternate colour. Being a custom sized mat, this does take a little bit of time to produce and have the border applied. The great news is that this has been completed now and these will dispatch later today via DPD for delivery tomorrow. Once the tracking details are live, this will be available on the account section on the website and we'll have this emailed across to you. If you have any questions, please do let me know. My direct line is 0121 702 1655 and can always be reached at dparker@firstmats.co.uk

Posted 2 months ago

“Excellent service and top quality products”

Helpful Report

Posted 2 months ago

Thank you so much for the fantastic review! We're delighted to hear you're pleased with both our service and the quality of our products. Your satisfaction is our top priority, and we'll continue striving to provide an excellent experience. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 2 months ago

“Really impressed with the quality of the product. The price and delivery times when compared to similar products on the market was also cheaper and faster. The customer service when excellent, especially when dealing with some of our unexpected situations.”

Helpful Report

Posted 2 months ago

Dear Airit, Thank you so much for your glowing review! We're thrilled that you're impressed with the quality of our product, as well as our competitive pricing and speedy delivery. It's especially rewarding to hear that our customer service exceeded your expectations, particularly when helping you navigate unexpected situations. We truly value your feedback. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 2 months ago

“Very pleased with the mat - quick delivery and well packaged. Thank you”

Helpful Report

Posted 2 months ago

Dear Willie, Thank you so much for your positive feedback! We're delighted to hear you're satisfied with your mat, the quick delivery, and the careful packaging. We appreciate you taking the time to let us know. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 2 months ago

“Excellent service . Help and advice etc wouldn't hesitate to use . We will be ordering again soon”

Helpful Report

Posted 2 months ago

Dear Brian, Thank you for your wonderful review! We're so happy to hear that you found our service excellent and received the help and advice you needed. It's incredibly rewarding to know that you'd use us again and that we can look forward to your next order. Please let us know if there's anything we can help you with in the meantime! Best regards, David

Posted 2 months ago

“Amazing turnaround and really happy with the quality and fit of our new mat.”

Helpful Report

Posted 2 months ago

Dear Beth, Thank you for your fantastic review! We're thrilled to hear that you're impressed with the quick delivery and delighted with the quality and fit of your new mat. Providing excellent service and top-notch products is our goal. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 2 months ago

“It is what I have been looking for n should be answer to the problem of a wet front coming into the house.”

Helpful Report

Posted 2 months ago

Dear Ajeet, Thank you for sharing your positive feedback! We're delighted to hear that our mat seems to be the perfect solution to the problem of a wet entryway. That's exactly what we aim for with our products. If you have any further questions or discover other mat needs in the future, please let us know – we're here to help! Best regards, David

Posted 2 months ago

“The mats are good quality and turn up quickly. We would recommend.”

Helpful Report

Posted 2 months ago

Hi Andrew, Thank you so much for the great review and recommendation! We're so happy to know you're pleased with the quality of our mats and appreciated how quickly they arrived. It means a lot to hear that you'd recommend us to others. Should you need any more mats in the future, we'll be here! Best regards, David

Posted 2 months ago

“Needed a heavy duty non-slip mat. First Mats had just what I was looking for a water absorbing mat that would cope with muddy boots. Product arrived quickly and is excellent quality. With the months of rain we have had a product like this has become a neccessity.”

Helpful Report

Posted 2 months ago

Dear Stephen, Thank you so much for your fantastic review! We're thrilled to hear that our heavy-duty, water-absorbing mat is proving to be the perfect solution for your muddy boot situation. It's especially rewarding to know that it's become a necessity during these rainy months. If you ever need additional mats or other floor protection solutions, please don't hesitate to check out our selection. Best regards, David

Posted 2 months ago

“Very good to deal wiith and they actualy seem to care about the order.”

Helpful Report

Posted 2 months ago

Hi Joe, Thank you for your kind words! It's fantastic to hear that you found our team genuinely invested in your order. We strive to make every customer interaction positive and helpful. Please let us know if we can be of assistance with anything else in the future. Best regards, David

Posted 2 months ago

“What can I say about a doormat, other than it's very nice and fits perfectly.”

Helpful Report

Posted 2 months ago

Dear Hugh, Thank you for taking the time to leave a review! Sometimes it's those simple things, like a perfectly fitting doormat, that make all the difference. We're glad we could provide that for you. If you ever need another mat (or anything else we offer!), please keep us in mind. Best regards, David

Posted 2 months ago

“First class service and very satisfied with quality of product.”

Helpful Report

Posted 2 months ago

Dear Rosemary, Thank you for sharing your positive experience! We're delighted to hear you found our service first-class and are so pleased with the quality of your mat. Providing exceptional service and top-notch products is our goal. If you have any further needs or inquiries in the future, please don't hesitate to reach out. We're always happy to help! Best regards, David

Posted 2 months ago

“Easy to order, good selection and description and fast delivery, very pleased with the quality mat too”

Helpful Report

Posted 2 months ago

Dear Peter, Thank you for your fantastic review! We're delighted to hear that you had a positive experience with First Mats – from browsing our selection to receiving your high-quality mat quickly. We strive to make the ordering process seamless and are glad it met your expectations. If you have any further needs in the future, don't hesitate to reach out. We're always happy to help! Best regards, David

Posted 2 months ago

“Item not arrived yet (two weeks later)”

Helpful Report

Posted 2 months ago

Dear Christopher, We sincerely apologize for the delay in receiving your order. We understand and share in the frustration with this. As per our previous email, the product ordered comes direct from the manufacturer and they are currently awaiting a part to come in to complete your order. Please rest assured, we're doing everything we can to get your item to you as soon as the necessary part arrives. We'll keep you updated on the progress and notify you immediately when your order ships. In the meantime, if you have any questions or concerns, please don't hesitate to contact us. We appreciate your patience and understanding. Best regards, David

Posted 2 months ago

“Excellent service ! Ordered some coir heavy duty matting, it arrived quickly & well-packaged. Would definitely buy again”

Helpful Report

Posted 2 months ago

Dear Ray, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service excellent and were satisfied with the quick delivery and packaging of your coir heavy duty matting. It's our goal to ensure that every customer receives high-quality products in a timely and efficient manner. Knowing that you would definitely buy again is the best compliment we could receive. We look forward to seeing you in the future and are here to assist with any needs or questions you might have. Best regards, David.

Posted 2 months ago

“Sadly I cant make much comment on this, as I am still waiting for the item I ordered about 3 weeks ago!”

Helpful Report

Posted 2 months ago

Hi Amanda, I do sincerely apologise for the delay in receiving your order. We understand and share in the frustration with this delay as the manufacturer for this item is usually completely dependable. As per our previous email, the product ordered comes direct from the manufacturer and they are currently awaiting a part to come in to complete your order. Please rest assured, we're doing everything we can to get your item to you as soon as the necessary part arrives. We'll keep you updated on the progress and notify you immediately when your order ships. In the meantime, if you have any questions or concerns, please don't hesitate to contact us. We appreciate your patience and understanding. Best regards, David

Posted 2 months ago

“Efficient delivery, would order again”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're pleased to hear that you found our delivery efficient and are considering ordering again. We strive to provide a seamless and satisfactory experience for all our customers, from the moment you place your order to when it arrives at your doorstep. Your confidence in our service is greatly appreciated, and we look forward to seeing you again in the future. Should you have any further needs or questions, please remember, we're always here to help. Best regards, David.

Posted 2 months ago

“Excellent product and custom length sizes fit perfectly”

Helpful Report

Posted 2 months ago

Dear Bernard, Thank you for sharing your positive experience with us. We're delighted to hear that you found our product excellent and that the custom length sizes fit perfectly for your needs. Ensuring our customers receive products that meet their specific requirements is a priority for us, and it's rewarding to know we've achieved this for you. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 2 months ago

First Mats is rated 4.9 based on 1,271 reviews