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First Mats Reviews

4.9 Rating 1,267 Reviews

97 %

of reviewers recommend First Mats

Company Reviews

Product Reviews

4.9

Based on 1,267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 14th April 2024

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 1st April 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 29th February 2024

Brian Alexander

First Mats 5 star review on 17th February 2024

First Mats 5 star review on 22nd January 2024

68

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the mat. It does what it says on the tin, and keep my Reformer Pilates studio nice and clean. Great service, speedy delivery and great product.”

Posted 1 month ago

Hi Chris, Thank you so much for the fantastic review! We're thrilled to hear that our mat is perfect for keeping your Reformer Pilates studio clean. It's great to know we could provide you with excellent service and a product that meets your needs. Best regards, David

Posted 1 month ago

“greta product which arrived within alloted time slot”

Posted 1 month ago

Thank you for your positive review! We're so happy to hear that you're pleased with our product and that it arrived within the expected time frame. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

“It’s a decent door mat.”

Posted 1 month ago

Hi Gary, Thank you for sharing your feedback! We're glad to hear that the doormat is meeting your needs. We aim to provide functional and reliable products. If there's anything else we can help you with in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Excellent communication and speedy delivery as requested. Email was almost immediate.”

Posted 1 month ago

Thank you so much for taking the time to share your positive feedback! It's wonderful to hear that you were impressed with our communication and speedy delivery. We always try our best to provide efficient service. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

“Promptly delivered and good quality. Accurately cut. Would prefer to have VAT inclusive price from the outset and not added at the end.”

Posted 1 month ago

Dear C W Smith, Thank you for your review! We're glad to hear that your mat arrived promptly, was cut accurately, and is of good quality. We truly appreciate your feedback about the VAT pricing. We'll take your suggestion into consideration as we continue to improve our customer experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Delivered on time, good service and an easy experience.”

Posted 1 month ago

Hi Darren, Thank you for the positive review! We're happy to hear you found our service to be easy and that your order was delivered on time as promised. We appreciate your feedback! Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Excellent speedy service and good product”

Posted 1 month ago

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you were happy with our speedy service and the quality of our product. We appreciate your feedback! If you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 month ago

“I just wanted a new doormat ... what I got, was not only the mat I wanted, but brilliant customer service, after sales communication making sure all was good; excellent product, excellent value, excellent delivery - packed properly and delivered on time - and a way-beyond-excellent experience. I could not be happier !”

First Mats 5 star review on 12th March 2024

Posted 1 month ago

Dear Mike, Thank you so much for your incredibly kind and detailed review! We're overjoyed to know that we've exceeded your expectations with everything from the product itself to our service, communication, delivery, and value. Best regards, David

Posted 1 month ago

“Excellent customer service and products. Couldn't ask for more really.”

Posted 1 month ago

Hi Penny, Thank you so much for the fantastic review! We truly appreciate your kind words about our customer service and products. We're committed to providing the best possible experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Both of our orders arrived quickly and the orders were high quality.”

Posted 1 month ago

Hi Blake, Thank you so much for your positive review! We're thrilled to hear that both of your orders arrived promptly and that you were pleased with the high quality of our products. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

“AZll good as described and on time”

Posted 1 month ago

Hi John, Thank you for the positive review! We're happy to hear the product was exactly as described and delivered on schedule. Should you have any further needs, please don't hesitate to reach out. Best regards, David

Posted 1 month ago

“Nice mat. As described. Delivered in a timely fashion.”

Posted 1 month ago

Thank you for your positive feedback! We're thrilled to hear that you're happy with your new mat, and it was accurately described and delivered promptly. Should you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 month ago

“Nice work”

Posted 1 month ago

Thank you! We appreciate the positive feedback. Kindest regards, David

Posted 1 month ago

“So far so good with our mat, delivered on time and exactly as described. After-sales good having had to contact due to the parcel being delivered to the wrong address.”

Posted 1 month ago

Hi Martin, Thank you for your feedback! It's great to hear that the mat itself is meeting your expectations and was delivered on time, as described. We're also glad to know that our after-sales support was helpful in resolving the delivery mix-up. Should you have any further questions or needs, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Excellent service. Very professional on the phone and quick with delivery too. 👍”

Posted 1 month ago

Hi Simon, Thank you so much for your positive review! We're delighted to hear that you experienced professional service on the phone and were impressed with the quick delivery. We strive to provide a seamless customer experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Really loving my new mat.. keeping my front door entrance clean. Thank you”

Posted 1 month ago

Hi Bernadette, Thank you so much for sharing your positive feedback! We're thrilled to hear that our mat is doing a fantastic job keeping your entrance clean and that you're loving it. Enjoy! If you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Good quality, value and service!”

Posted 1 month ago

Hi Fiona, Thank you so much for the positive review! We're happy to hear you're pleased with the quality, value, and the service you received. If you have any further needs in the future, please don't hesitate to reach out. Best regards, David

Posted 1 month ago

“Very good quality mat that looks superb. Very easy to order with a quick turnaround My only regret - not ordering a bigger one!!!”

Posted 1 month ago

Hi Paul, Thank you so much for your positive review! We're thrilled to hear you love the quality and appearance of your mat and that the ordering process was a breeze. Don't worry about wishing you had a bigger one, we're always here to help you find the perfect size for your next mat purchase! Best regards, David

Posted 1 month ago

“Great service, the mat was delivered much quicker than expected. It looks really good and great quality.”

Posted 1 month ago

Thank you so much for your positive feedback! It's wonderful to hear that we exceeded your expectations with the fast delivery and that you're delighted with the look and quality of your new mat. Enjoy! Should you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 month ago

“We purchased a mat for Flyball training, we were a little concerned about using matting that wasn't 'tufstuff' however, this is so good we've brought a second roll. It is as good as the branded matting and we'll be using them again when funds permit. Quick delivery and keep you updated on where your order is in the process.”

Posted 1 month ago

Hi Jeanette, Thank you so much for your fantastic review, especially highlighting your experience as a valuable comparison! We're thrilled to hear that our matting has exceeded your expectations and that you've already purchased a second roll. It's great to know we've earned your trust for future needs. We appreciate your praise for our quick delivery and order updates, as well! Best regards, David

Posted 1 month ago

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First Mats is rated 4.9 based on 1,267 reviews