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FCI London Reviews

4.8 Rating 79 Reviews

95 %

of reviewers recommend FCI London

Company Reviews

About FCI London:

FCI was established in 1985 and has grown from a 5000 sq ft showroom to one of the largest designer furniture and lifestyle houses in the UK.

We are an independently owned family business with deep roots in furniture design, manufacture and interiors.

We have one of the largest contemporary furniture showrooms in the UK, displaying the most exclusive quality pieces from the world’s most exclusive quality designers.

Visit Website

Phone:

02031469177

Email:

hello@fcilondon.co.uk

Location:

Rays House, North Circular Road, London,
Rays House, North Circular Road, London
London Borough of Ealing
NW10 7XP

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FCI London 5 star review on 19th May 2022

FCI London 5 star review on 9th May 2022

FCI London 5 star review on 5th April 2022

Trevor Greenhalgh

FCI London 5 star review on 6th February 2022

FCI London 5 star review on 15th July 2021

Daina Muceniece

FCI London 4 star review on 25th June 2021

Pascale Crangle

FCI London 5 star review on 23rd June 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

“FCI we’re throughly professional and exceptionally helpful with assisting us with our purchases. Their logistics team were great too and very flexible when it came to the delivery too. All in all, we enjoyed an excellent customer experience with FCI and we have already recommended them.”

“Great service, products and support. Purchased a Hulsta bed. Lead time from Germany was long but that can be expected these days. Will be using again in the future.”

“Spend 8000.00 pounds And the sofa which I bought is faulty It’s been 8 to 9 Months. Is still not been repaired. It not been even a month. And I see the sofa is falling apart. I am sorry but I have spend A lot off funds with them in the past.”

“Excellent service, the staff, were very professional and available during our visit at the shop and very helpful all the way through our purchase. a special thanks to Izhar. In the shop we found the perfect sofa for our home and we also saw many other interesting and high quality items. FCI is definitely worth a visit if looking for furniture.”

“Great Service especially from the FCI representative Karen Thoo who provided a solution in the form of the perfect sofa, for our awkward space. A seemless process from start to finish.”

“Excellent service, good communication all the way through.....no complaints at all!”

“Great customer service and love the product!!! Very happy…..”

“It's nice that there is such a quality service”

“I’d like to thank FCI customer service for communication and service. We enjoy your beautiful wardrobes. Thanks for your job!”

“Excellent service, good communication all the way through.....no complaints at all!”

“FCI London has a fantastic showroom just off the North Circular full of contemporary furniture. Izhar helped me with the Clara bar stools I had been searching for, especially with advice on colour. I had to wait for them to be made in Italy and then the logistics team organised an efficient delivery. Very happy!”

FCI London 5 star review on 19th May 2022

“This company have been so helpful and knowledgeable. I’ve dealt with Nelson who has guided us thru everything Very impressed with our overall experience.”

“The best team!!!”

“Advised me on a stunning Italian glass table and chairs which are just perfect! Excellent help service throughout the buying and delivery process.”

FCI London 5 star review on 9th May 2022

“Ricardo was fantastic from the moment we met him, thank you for all your help, the furniture looks fabulous and I for sure, will be back.”

“We came down from Manchester and met Karen at FCI to discuss buying an Ozzio Box Legno. The service we had from ordering, through manufacture to delivery was first class, the table is fantastic”

FCI London 5 star review on 5th April 2022

“Very pleasant and helpful showroom staff, and responsive customer services. We are very pleased with our lovely new armchair.”

“Fantastic service, great delivery, friendly staff and installer team.”

“Everyone should avoid this company like a plaque. We had the bad luck of purchasing some furniture from them in October 2021. We paid over £12000 for those. They promised us that they would arrive after the new year, but the item arrived on 19/02/2022. We were patient and we did not make any fuss about this. When they arrived the dining table and the armchairs were nicely packed, they unpacked them for us and assemble them and there were no faults or any issues with them, but the dining chairs were without any covers or boxes. We were very surprised that why the new items which were arriving from Italy should be completely unboxed and unwrapped. Then we noticed there were some faults in the quality of making and the quality of the chairs (lots of winkles and the material were coming off the base of the chairs), also the handles were not right in one chair. They looked used and old. In addition, we noticed that the colour/shade was different from what they showed us in their colour chart in their showroom (different grey colour). While the delivery men were there we contacted the company and told them about our concern and I asked them to return the dining chairs. They told us that they do not return the chairs at present as they were going to investigate about it and would come back to us. To our surprise, they come back to us and told us they were not going to return or refund us or even exchange those for us unless they deduct a 35% restocking fee. Obviously, we were not happy about their irresponsible suggestion. A couple of days later one of their directors rang me, I thought he was ringing me to help us or accept to refund us, to my surprise, he was abrupt, unsympathetic, rude, and he told me that he cannot do anything about it. When I, told him, therefore I had no other option but to seek legal advice, he told me that he had much bigger lawyers than me and he was much richer than me. Their attitude and their customer service and support shocked me, especially when I compare it with other companies in the UK. At the same time, we had bought some other furniture from a shop which is very near to them called The Sofa and Chair Company, which had a completely different attitude and customer service and care (we returned one of their item not because it was faulty but because we felt that it made our space much smaller, they refund us fully). How can a company treat their customer like this when you spend over £12000? It is really shameful. I do not know, where are they from, but they did not understand the values and principles of the west and this country. They have completely different attitudes and values. The only thing they care about is money. I can assure you that if you buy any item from them, you will be left alone if there is any issue with them. I recommend that please try other companies before you buy anything from them. You deserve much better than this company.”

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FCI London is rated 4.8 based on 79 reviews