Fatstick Boards Reviews

Name: Fatstick Boards
Address: (FatStick) Diamond Logistics, 1 Wolterton Road, Poole, Bournemouth
Rating: 4.91

4.9 Rating 426 Reviews

98 %

of reviewers recommend Fatstick Boards

4.9

Based on 426 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Fatstick Boards 5 star review on 23rd March 2024

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic Customer Service, board was delivered quicker than expected. Top quality board and bag and equipment, I was ready to go the same day it was delivered 😁”

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Posted 6 months ago

“I’m in love with my two coats. Thank you so much for friendly emails and great customer support. I recommend Fatstick very highly ❤️”

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Posted 6 months ago

“Great service very quick delivery”

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Posted 6 months ago

“Bought a Fatwrap robe. Love it, quick delivery. Would absolutely use again (if I was a paddleboarder!!)”

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Posted 6 months ago

“I’m very pleased with my purchase. Great service, brilliant communication, speedy delivery. I’d definitely order from fat sticks again.”

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Posted 7 months ago

“Great product at a brilliant price. Customer service so far is exceptional”

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Posted 7 months ago

“I purchased a 10.6 board on a Thursday afternoon and it was delivered midday on Sunday. Bought at a very good price with no hassle at all. Friendly communications from staff too. Just the way it should be.”

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Posted 7 months ago

“My latest addition to my Fatstick kit is the 2 piece carbon paddle. I'm delighted with her, with having used for the first time yesterday during an advanced SUP course. As with all previous Fatstick purchases the process from start to end has been smooth, speedy and easy with good communication throughout. My paddle is simply stunning and exceptional value when comparing to similar weights from other suppliers out there. Thanks guys!”

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Posted 7 months ago

“Love Love love. My second board from an amazing team. Me and my cousin have the same one. Also have the carbon paddle to match.”

Fatstick Boards 5 star review on 16th September 2023

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Posted 7 months ago

“Very happy with my Fatstick board. I was offered an ex display board, it came with warranty and an explanation of how it had been used (photo only). It came packaged as though it was new (I’d never have known) and arrived within the times promised. Everything was present and correct. The board is brilliant, easy to bow up (I bought an electric pump after using the manual once, manual is usable but on a hot day that last few psi was too much for me), and easy to put together and use. I thoroughly recommend these boards, very happy with mine.”

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Posted 7 months ago

“Fabulous customer service, brilliant quality items. They go beyond the usual and its obvious they are passionate about what they do”

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Posted 7 months ago

“Hi Reuben, here's the review you requested, my board was dispatched and received within two days of me placing the order which I'm very pleased about, and very happy with the quality. Sadly this is not Fatstick's problem or fault, but I stupidly ordered the wrong size board, I wanted a 10'6" pure art, and ordered a 9'6" pure art by mistake,my fault entirely. My last board was a 10' board and unsuitable. So I went to the Paddle Sup school in Ne Hampshire, who use 10'6 pure arts, which worked well for me, and is a great board so that was the way forward, Michelle also thought the same. I made several attempts to call you last week, to get the same message, to busy to talk so email us. I cannot afford the £200 odd price difference, so would have been more than happy to pay for the postage both ways and your costs to if possible swap over to a 10' 6" airstick, that would have been so time consuming for both of us emailing. The board is now in the loft and will be sold next spring. Which is a great shame, so 10/10 for product quality, customer service?.”

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Posted 7 months ago

Hi Andy, Sorry you ordered the wrong board by mistake, We are happy to swap it for you, not a issue. I believe I did reply back to you quite quickly via our online chat system, Kind regards Reuben

Posted 6 months ago

“Excellent product, excellent service. Thank you Fat Stick”

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Posted 7 months ago

“Love my new board. Thank you.”

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Posted 7 months ago

“really impressive service and backup assistance, topped off by my new toy being amazing!”

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Posted 7 months ago

“Really happy with the speed of delivery and will be using Fatsticks again.”

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Posted 7 months ago

“I know you guys well and have purchased the towel robe and dry robe. Love the kit and think you are all awesome!”

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Posted 7 months ago

“New bag was delivered on time and well packed”

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Posted 7 months ago

“I’m absolutely in love with my Fatstick Pure Art … its my first board and it’s just the best , so sturdy and solid and easy to inflate and obviously looks beautiful to . So many colours and really would love all of them but have the Blue lagoon. Customer service is just amazing and I’m really so very pleased I choose Fatstick, absolutely the best and pleased to be part of amthe amazing Fatstick Family ❤️🙌🏼”

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Posted 7 months ago

“Very good quality board - competitive price versus other quality manufacturers - differentiation is the unmatchable customer service and communication from Fatstick”

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Posted 7 months ago

Fatstick Boards is rated 4.9 based on 426 reviews