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Elite Models Online Reviews

4.7 Rating 3,135 Reviews

94 %

of reviewers recommend Elite Models Online

Company Reviews

4.7

Based on 3,135 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Elite Models Online:

With more than 30 years experience in the model retail business having opened our first store in 1988, we aim to supply you with the greatest variety of models at extremely competitive prices. The team at Model World UK strive to provide excellent customer service - we don't just sell models we all have a love for what we do, and we also take part competitively in our hobbies, be it flying helicopters, quads, aeroplanes or racing cars and buggies. We love our jobs - who wouldn't enjoy working with these big boys toys all day everyday!

In the spring of 2013 we moved from our site at Maidstone to our new purpose built store in Sittingbourne where we have been able to grow and expand our offerings to you in a bright and welcoming store. And, in 2019 we nearly doubled the actual shop floor space to bring you even more products and also to allow us to launch the Sittingbourne Lego Store.

We are currently open Monday to Saturday 9.30am to 6pm

Phone:

01795 410630

Email:

dean@centuryuk.com

Location:

MODELWORLD UK T/A.UNIT 1. ANCHOR BUSINESS PARKCASTLE ROAD
SITTINGBOURNE
ME10 3AE

Elite Models Online 5 star review on 16th February 2024

Elite Models Online 5 star review on 1st September 2023

Elite Models Online 5 star review on 24th August 2023

Robert John Rogers

Elite Models Online 5 star review on 16th March 2023

Elite Models Online 5 star review on 16th March 2023

Elite Models Online 5 star review on 21st January 2023

Elite Models Online 5 star review on 21st January 2023

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stock but got refund”

Posted 2 years ago

“I accept delays in orders resulting from manufacturer delays are not the fault of Elite models, however keeping the customer informed on progress and sequent delays costs nothing, or maybe offering an alternative product, instead of me having to chase them for an update.”

Posted 2 years ago

“They advertise same day shipping, my order took over a week.”

Posted 3 years ago

“The items were listed as in stock, they weren't I was given a lead time of a week, which ended up being 3 weeks or more. Once I managed to contact them they were polite and apologetic. As soon as they received my goods I got them next day. I would use them again but check their stocks 1st.”

Posted 3 years ago

“Very poor communication, I didn't know if my order had been accepted as there was no confirmation and i didn't find any way of checking an order number (from a screen shot I took) on the website. I didn't know when it was shipped, and the first I knew was when a few days later I received an email from a shipping company with no details in it. I guessed that this could be the order coming through. Having said that the order arrived quickly and i'm happy with the receipt of it.”

Posted 3 years ago

“Took payment for a model that has still not shipped (2 weeks later), I'd prefer only to pay when the item is actually sent.”

Posted 3 years ago

“I ordered a tacho. Product was fine and arrived promptly - with a completely flat battery (0.4V instead of 3v!) Apparently a lot of other people from other vendors have had the same issue, so its no especial criticism of Elite, but yes they COULD have checked the unit before shipping...”

Posted 3 years ago

“No reply from helpline Delivery v good”

Posted 3 years ago

“The model supplied was quite disappointing ,the instructions are very poor using the same number for different pieces, the balsa stringers are too thin and fragile , try a different manufacturer next time”

Posted 3 years ago

“Hard to say. I ordered a small item on 10th December for Christmas, and when I called around the 20th to see when it would arrive was told that the order could not be fulfilled, and that I had had an email telling me so, with a refund. I cannot find that email in any inbox or spam. I re-ordered, with a new delivery date of 23rd December, and sadly (on 24th) it has still not arrived. With Christmas post this cannot be guaranteed, of course, but I feel that the lack of communication about the fitrst order being cancelled was poor customer service - even if an email had been sent, a phone call would have been nice, and then I could have re-ordered in good time, or gone elsewhere. The people I spoke to were very polite and apologised about the cancellation of the first order, and no doubt the goods are fine, but I do not have an item for Christmas that was first ordered 2 weeks in advance.”

Posted 3 years ago

“Although the site was advertising that the product I required was in stock & accepted my payment, the product was out of stock!. Is there no way of stopping this from happening? The company did ring me to explain which i thought was good service & refunded me promptly, but it was a shame that they couldn't nip the issue in the bud earlier.”

Posted 3 years ago

“some items were missed on delivery but were charged for and no offer of good will proffered as a result.”

Posted 3 years ago

“I purchased a couple of parts for my boys radio controlled car. Needed both parts to fix it. Suddenly got a partial refund only to find one item was no longer available. It would of been nice to be contacted about this rather than sending part of the order which didn’t really help finish the repairs. Postage was a rip-off @ £4.99 for a item that would have fitted in a small envelope.”

Posted 3 years ago

“Had been expecting my order to be delivered the following day as paid additionally for. Order eventually arrived on the following Monday. Not sure why I paid the additional money?”

Posted 3 years ago

“Not as Robust as advertised. Dented nose on second throw!”

Posted 3 years ago

“brought an rc car of them with a dodgy battery emailed them and messaged them but no answer.”

Posted 3 years ago

“Ordered model, then they followed up with additional amount required for P&P, I said sent paypal payment htru - but they didnt follow up. Ended up calling them. If I didnt want the model I would have cancelled the order. Will think twice before ordering from them again.”

Posted 3 years ago

“My experience was poor. I ordered something online listed as in stock. I then waited three days before enquiring about the delay. Only then was I told the item actually was not in stock. Someone had apparently phoned me one time only on the first day. This call I missed.”

Posted 3 years ago

“Stock was not as per the online detail. They contacted me to let me know, I cancelled my order. Would consider them in the future.”

Posted 3 years ago

“Still waiting on my slash, charger and Batt. Got a call the next day saying it was out of stock but I'm top of the list, but advertised as being in stock. All good 😊”

Posted 3 years ago

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Elite Models Online is rated 4.7 based on 3,135 reviews