“I purchased a pair of bib tights in August 2021. Began wearing them in October, and then noticed in Jan that there were some rips appearing in the straps, and around the reflective band around the ankles. I was informed that the tights had a year's guarantee and was advised to continue to wear then until around March (better weather), upon which I was to send them back to the shop for a warranty claim with Castelli. When March arrived on numerous occasions to re-establish contact, but now no reply to emails, phone calls, messages etc. After weeks of trying I had to go to their parent company J's Cycle shack, who eventually send me a new pair, as a 'goodwill' gesture, and even that took 8 weeks.”
“Amazing, generous, kind, personable and fast service! Can't thank them enough for the incredible 24hr turnaround for my son's new bike. Great business, great people!”
“At a time when getting hold of bikes and components is generally a drawn out process, the team at Cyclisme were great. Within a few hours of my enquiry I was contacted by a team member by email and then telephone to discuss my potential purchase. The bike arrived shortly after. Great service and a great bike, I’ll certainly be using this company in the future.”
“Thank you Cyclisme, very efficient, extremely helpful, very competitive prices and excellent communication. Hassle free. Regular updates on bike and when shipping. Be cycling for 40yrs and up there with best cycle shopping experience.”
“After getting the brush off from what I perceive to be arrogant bike shops I decided to give it one last chance. Whilst there is huge demand for bikes there is no need for what I have experienced until I spoke to the guys at Cyclisme. I was walked through what I needed and decided on a Pinarello. I arrived, got treated to an amazing coffee then given service better than the Range Rover garage. I was measured, fitted and walked out with a stunning Pinarello, the guys went above and beyond and I cannot recommend Cyclisme Sports enough.”
“Huge thank you to Cyclisme who have quite possibly had to deal with their most frustrating customer to date!
My beautiful shoes arrived very very quickly, they were competitively priced, in fact the cheapest seen anywhere else online, Both James and Matt were excellent providing reassurance to, who I was, a fairly anxious online shopper.”
“Got the bike I wanted at a price that I couldn't find anywhere else. Received good, friendly and helpful service from Matt and his colleagues. Slightly scary buying a £2k bike unseen over the internet, but I got good support, particularly during the final assembly where I ran into a couple of problems due to my, shall we say, limited technical acumen. And the bike arrived within 4 days of placing the order.”
“Straight from the initial email enquiry I was looked after immediately with a swift response via email and a call.
Matt was very informative and friendly souring a bike within days. I was really impressed how quickly it arrived with me during a busy time in December and in the middle of Covid where bikes are in high demand. Matt listened to my questions and was a real help with choosing the correct tyres and pedals suitable for myself .It was set up really nicely and arrived undamaged and packaged well.
Thank you to Matt and the team - I would definitely recommend Cyclisme and will be back for equipment and more im sure in the future - grazie mille ! Adriano”
“5 star service!
“Cyclisme have gone above and beyond with their customer service and attention to detail. Its great to deal with a company that has so much passion for not only bikes but customer service. I have already recommended cyclisme and will continue to do so!””
