Briggs and Jones Reviews

Name: Briggs and Jones
Address: Woodhouse Road, Sheffield, Renfrewshire
Rating: 3.95

4.0 Rating 76 Reviews

74 %

of reviewers recommend Briggs and Jones

Company Reviews

Product Reviews

Questions

Visit Website

Phone:

03338801239

Email:

naomi@briggsandjones.co.uk

Location:

Woodhouse Road,
Sheffield
Renfrewshire
s1 2dd

Write Your review

Tell us how Briggs and Jones made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Briggs and Jones 5 star review on 3rd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my unit in time for Christmas. I love it. Very friendly staff. Nothing was too much trouble when I contacted them. I would definitely purchase from them in the future.”

Helpful Report

Posted 1 year ago

Great, delighted that you are a happy customer!

Posted 1 year ago

“Don't buy anything from here if you live further than their doorstep. I placed an order that stated on their website that it was up to a two week delivery and would be delivered in time for Christmas. It was also confirmed via email. I then received an email to say it was delayed and that I would received it on the 22nd of December. I then received an email last night 11.05pm, 19th December, to say they were pulling their hair out over my order but it wasn't going to be delivered on time. The first excuse was due to the weather, even though I had received and continue to receive items further afield than them. No reason as to why I will not receive the order and no further delivery details. I was relying on the bed and furniture because I have guests coming to stay. Extremely disappointed is an understatement. Now waiting for my refund.”

Helpful Report

Posted 1 year ago

Thank you for your review however since you wrote this review you came back to us and said you want to keep the order so not to cancel. If we were that bad you would continue with the cancellation. I must also note that the advised delivery timescale on the range was 4-5 weeks however you only allowed us three weeks at a hectic time of year also. I did say I would try my best to get it for Christmas and did. I would also like to mention that this is a second purchase which indicates you must have been happy with the service received 1st time round in order to come back to us. I am undecided on whether I am going to fulfill your order or refund you at present as reviews is a key part for us. Leaving such reviews that is now a false review as you asked us to keep the order is misleading and makes us look bad. I am not sure I wish to supply our fabulous furniture to you at all.

Posted 1 year ago

“It was alright !”

Helpful Report

Posted 1 year ago

Thank you for your review, if you have given us one star based on the fact that you thought this was assembled it is important that you understand that you selected the option for it not to be assembled when checking out. It asks if assembly required and you selected "no". On the drop down option you can select yes and pay the additional amount for it to be delivered assembled. If you double check your order you will see that this is an oversight on you part because you did not select yes for it to be assembled and this review is not accurate or deserved. We appreciate honest reviews however on this occasion you did make a mistake which is fine, these things can happen however it would be appreciated if your review could be amended to reflect that it was an oversight on your part. We did not state it did not need assembly, you have the option to select yes or no for assembly and you selected no. I am sure you will agree that the unit itself is lovely and good quality. Thank you in anticipation of you doing the right thing and updating this review.

Posted 1 year ago

“I am extremely disappointed with my purchase, after taking the 4 hour round trip journey to Sheffield, to check out the furniture quality and seeing that it was good in their branch, I placed an order online. I paid extra to have the two units built up, so everything would be perfect, but when the goods arrived, granted they were well packaged and handled well on delivery, once opening them we found that not ONE of the eight doors on the units was in line/straight, every one of them hit each other at either the top or bottom which eventually would damage the units, this I'm hoping to be able to rectify myself (although I shouldn't have too), but the most annoying thing was the backing on both of the units is flapping about and in the middle, it bows out about 2 inches, no idea what I'm going to do with those! How they could let these units leave in this state is totally beyond me and definitely not good workmanship. The annoying thing is that you have to pay upfront. When I went to the branch that was one of the main things I looked for. I am not a person to complain about every little thing, but these units cost just under £1400 and I expected them to be of a good standard especially paying EXTRA to have them built. Initially, I received a phone call on the day of delivery from Naomi asking if I would accept one of the units with a handle missing, and she said she would forward it, which I refused. Then she called back to say that she had taken a handle off someone else's order and put it on mine. Whilst the delivery was on time, the courier was complaining about the cost to me, he could not speak very good English so he was hard to understand but I finally understood that he was not happy with the size of the units and the cost he had charged, I told him that he had to deal with Briggs and Jones if he had an issue, as it was nothing to do with me. Something that I was excited about has now been tarnished. The best result for me right now would be for Briggs and Jones to reimburse me for the assembly and I could get someone in to hopefully put it all right.”

Helpful Report

Posted 1 year ago

Dear Shelley Thank you for your review which I am very disappointed to see that after bending over backwards to ensure you received your unit on time without issue that you have left a negative review. There was a handle short and I found a solution to ensure that you could receive yours complete and on time, in fact we were ahead of schedule. Before ordering I did advise that the unit will be built up and that occasionally during transit as the unit travels it can cause misalignment as the units are rocking during transit. This can be adjusted in seconds by tightening the screw and customers do this happily and easily without issue. I am also extremely sorry and disappointed to see that instead of contacting us directly about the issue and asking us for a solution you have posted this review without giving us the opportunity to rectify things or maybe offer a partial refund of the assembly costs. This is not a very nice way of going about things and not a pleasant way to treat us as the units themselves are gorgeous, the misalignment has been caused as the unit rocks in transit. I understand that the units have misaligned and this is annoying however no mention of the great customer service you received and regular updates until you received your order. What is also disappointing is that you have given false information regarding your order as it was around £1,000. Based on the way you have acted I am unsure if this is an accident or intentional in order to be misleading. Very disappointing indeed bordering appalled to be treat in this manner.

Posted 1 year ago

“The products they supply are of good quality. Keeping customers updated when waiting for an order particularly when they have long lead dates would be appreciated and the reason I did not score 5 *”

Helpful Report

Posted 1 year ago

Thank you for your review, your feedback on keeping customers informed is appreciated, honest feedback is what helps us improve and we are sorry we did not achieve a full 5 star review on this occasion. We are looking at a more efficient way of keeping customers up to date if a delay crops up. We are delighted that you are happy, this is what makes our job worthwhile and it is a shame you did not leave your name with your review so we could thank you again personally too.

Posted 1 year ago

“Absolutely brilliant service and item. Would definitely use the company again.”

Helpful Report

Posted 1 year ago

Thank you for your review and we are delighted you are happy as this is what makes our job rewarding, we wish you had left your name so we could also thank you personally by email.

Posted 1 year ago

“Very friendly and knowledgeable service. The person I spoke with was extremely helpful. I love my unit - it looks great and I would purchase from this company again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we hope to see you again, delighted you love your unit.

Posted 1 year ago

“Well I'm an impulsive buyer. I only went into the show room for a dining table and I've ended up buying all kinds because everything looked so nice. Decent prices too. Would defo recommend.”

Helpful Report

Posted 1 year ago

Thank you for coming to see us, we love that you love our stuff :)

Posted 1 year ago

“BROKEN, Unreliable, Poor customer Service and customer care I'm having a very poor experience with this company today is 06/09/2022 and I ordered a TV Unit on 17/6/22. on Arrival not only was it poorly packaged but damaged inside. I have been promised a replacement after numerous attempts to get in touch with them, the customer service is poor, and I find them unreliable. I will NOT be using them again for anything.”

Helpful Report

Posted 1 year ago

Dear Shaz, thank you for your review. You received your unit promptly however the top was broken on arrival. A replacement was arranged and organised, we appreciate that the situation was very annoying because that was broken too. The damage was created in transit, had the part no been damaged in transit your order would've been completed in a timely manner. You requested a refund instead which was actioned immediately on request. An embarrassing situation for us to be in also when items get damaged in transit and we are sorry that things did not work out on that occasion.

Posted 1 year ago

“Good Afternoon. We have received the gloss black TV cabinet in perfect condition last Week . It looks fantastic and worth the wait, perfect for our 65” TV. All the best”

Helpful Report

Posted 1 year ago

“We have ordered a table with them on th 10th of July because we knew delivery can take UP TO 6 weeks. Fair. But then closer to the date we got an email saying it should be ready by the end of August, which is a slight delay, but ok we were willing to wait a bit further. Mind you we moved to a new house and are without a dining table for a while eating standing like some farm animals. Its now September, so we asked for an update to see whats up, and we got told that theres an issue with the production and the table wont be finished until the 19th, and should receive it by the 31st of September. At this point we had enough and cancelled our order. What is this a furniture store or a Kickstarter project? You should have tables at the ready, not figuring out how to build one when customers order!”

Helpful Report

Posted 1 year ago

Thank you for your comments. The table was not released as expected as it did not pass the quality checks and some elements needed to be reproduced. This is not cause for a negative review, it would be unsatisfactory if we or the manufacturer tried to deliver to you in a sub standard condition. Our main objective is to provide customers with amazing furniture. The 6 weeks advised is a guideline and is usually quite accurate however no one can predict what might crop up along the way and any issues are dealt with when they arrive. Unfortunately not a pleasant customer to deal with and not respectful of the fact that the table was not released due to not passing quality checks. Instead of receiving a thank you for having their best interests at heart and choosing not to accept or deliver something that may not be up to standard instead they cancel and leave a negative review. The customer knew at the point of ordering that the table was made to order, not all furniture has to be ready built. If they were looking for a cheaply made ready stocked table this could have easily been sourced elsewhere, care is taken when building the tables which is why they are not released if the finish is anything less than pristine.

Posted 1 year ago

“In response to your reply to my recent review we did not ‘ damage’ the item ourselves, it was very poor instructions with led to the item collapsing, had the instructions been in English and clearer ie shown which screws go where etc we wouldn’t of had an issue. I see on other reviews poor instructions are an issue that maybe needs addressing !! I have purchased a replacement of the item from somewhere else and we built it with no problem at all as the instructions were very clear and it did not collapse !!”

Helpful Report

Posted 1 year ago

Thank you The instructions are exactly the same wherever this item is purchased from as it is only produced by one manufacturer and they provide the same set of instructions to everyone, the table was damaged during assembly. I am sorry that we were unable to give you a free replacement, you could've ordered the part you needed at a discounted price. Knowing that this is your area and still continuing to use the review system to leave negative reviews when you are at fault is more than unfair.

Posted 1 year ago

“I would give 0 stars if I could, Couriers kept giving me different ‘delivery dates, eventually delivered which I had to keep chasing up as I was not kept informed, a piece was damaged and rubbish built instructions, which we’re not clear at all and due to this my item is unusable so I’ve wasted money on this very regrettable purchase !! once you’ve purchased they don’t help you, after-sales is very poor. I will NEVER purchase from them again !! Extremely disappointed”

Helpful Report

Posted 1 year ago

The dining table was fine when it was delivered however the customer damaged the dining table herself when assembling. The customer admitted that she had damaged the dining table herself and is not happy as I advised the dining table cannot be replaced for free if she has damaged it herself during the build. Not an unreasonable thing to say and very disappointed to see that the customer has abused the review system as a result of not getting her own way. It is not fair to damage something and expect to get a replacement for free although we would have been happy to supply replacement parts at a discounted price. This is like burning your dinner during cooking and going back to the supermarket asking for free replacements because you've just burnt your dinner by mistake, it is a totally unreasonable request and tried to help the best we could but as we would not replace completely free customer has left a negative review.

Posted 1 year ago

“I placed my order and received confirmation quickly. Unfortunately i had to follow this up some weeks later as i had heard nothing about delivery from the courier. B&J were extremely helpful and followed this up and I now have my unit.”

Helpful Report

Posted 1 year ago

Thank you Julie for you review and I am delighted to see your unit in place

Posted 1 year ago

“I love the look of my new display cabinet and cannot wait to fill it up with my vases. The unit came earlier than expected which was a nice surprise. The customer service has been excellent. Their yes can do and will do attitude has been a breath of fresh air.”

Helpful Report

Posted 1 year ago

“Took longer then expected to arrive, to only receive wrong colour chairs. Quite disappointed with the service side of things as they don’t really update you. You have to keep calling or emailing for answers”

Helpful Report

Posted 1 year ago

Dear Akimah I am sorry to hear that you are not satisfied with the service you have received. Yes you did receive your order 3 days later than the expected delivery time. From what I can see any communication has been responsive and accurate. It is disappointing that you have left a one star review due to receiving your items 3 days late although we do understand that receiving the wrong colour chairs must be frustrating.

Posted 1 year ago

“My apologies for replying to you so late but I would just like to say how pleased we are with our new table . It went together very easily and it looks really good in our converted kitchen/dining room Regards Alf Bradley”

Helpful Report

Posted 1 year ago

Thank you Alf for your review and we are delighted that you are happy with your dining table.

Posted 1 year ago

“Poor communication. Delivery date not met. All in all poor service.”

Helpful Report

Posted 1 year ago

Thank you Peter for your review, on our end we did everything that we could correctly. We appreciate and understand that the courier changed the delivery date however that was out of our control as the couriers changed the delivery date. We are extremely sorry about that.

Posted 1 year ago

“Loving our sideboard. It looks beautiful in our dining room.”

Helpful Report

Posted 1 year ago

Thank you Martin for your review, We are delighted that you love your sideboard and it looks great.

Posted 1 year ago

“If you are looking for beautiful, stylish furniture that is out of the ordinary B&J is the place to go. Great products, combined with excellent customer service - shout out to the lovely Naomi - adds up to a company I would have no hesitation in recommending.”

Helpful Report

Posted 1 year ago

Briggs and Jones is rated 4.0 based on 76 reviews