“Placed an order with Briggs and Jones, the item took longer than expected to get here as it was coming from Spain. But it was worth the wait and communication along the way from B&J was great.”
“Nice products but rubbish customer service. Very long wait time for delivery with no communication from the company except when I emailed them (though they did reply relatively quickly when I messaged). Only ended up getting the products delivered after several times of emailing asking for confirmation. Several times they said they would get back to us with a delivery confirmation "tomorrow" and did not until I chased again, sometimes weeks later. Ordered in April, got the table and most of the chairs end of July, two chairs missing, and still not delivered by November. Customer service person answering emails pleasant and apologetic, but it really isn't acceptable to have to constantly chase a delivery, it should be up to the company to provide a delivery estimate/date and contact the customer if there is a delay.”
Thank you for your review. Yes I agree that the time it has taken for the remaining two chairs has been excessive. After checking them 2 of them did not pass quality checks and we would not want to deliver anything to you in less than good condition which is why they were held back and replacements ordered. We will have them with you as soon as we can.
“Excellent furniture, ordered three units in the Monica range fully assembled, it arrived as agreed however a two man delivery would have been better struggled a little getting it in with the delivery guy who was great.
Furniture now in situation looks really great and well made.
Unfortunately the lights did not arrive with the cabinet, however a phone call quickly resolved the matter.”
“Well packaged delivery, but, could have done with 2 man delivery, as husband struggling with bad back...haven't been able to set it up, as awaiting kitchen fitting, but husband said felt pretty solid.”
“Everyone comments on my table lamp. It's beautiful and the pictures online do not do it justice. Excellent customer service. Happy overall despite the delays.”
Hi Deborah, thank you for your positive review despite the extended delays.
The global issues are applying a lot of pressure to retailers, our customers faith and patience means a lot to us. Lovely customers like yourself that sit back and allow us to get on with it without applying extra pressure makes our days so much easier and we sincerely thank you for your understanding and patience. Glad you like it!!
“I ordered a dining table on 16 June 2021 and was advised there was a 6 week delay due to covid, I agreed to this and continued to wait. It has now been 12 weeks with no further confirmation as to when the delivery will be able to be completed, if at all. It’s a shame because Briggs and Jones has such nice looking and quality furniture, but wait times are ridiculous - you will be waiting indefinitely. Not recommended if you are ordering for an empty apartment like me.”
Dear customer, please contact us with your order information. We have checked our records and do not have any outstanding table deliveries from this date ( 16th June), all have been fulfilled we have also not received any emails from any customers requesting an update on delivery for any orders over this date. There has been delays accross the board and we do our best to keep customers updated, as soon as we have an update we update. There has been extended delays on some items and we have sincerely appreciated our customers faith and patience on the matter as we plug on through these testing times. Even stores are having issues re stocking their shelves, we are doing the best we can to turn orders around, not all items are affected. If you could supply your order number we can look into this for you as there is nothing outstanding for the 16th.
“Our TV stand arrived in beautiful condition, the quality far exceeded our expectations.
Naomi kept in regular communication with us throughout. Wonderful company to deal with. Would highly recommend this company.”
“I ordered a beautiful dining room table and chairs on 19th February and due to Covid and the table not passing inspection the 1st time I received it on 14th of June. At first I was pretty angry about the time frame but after talking to Naomi the lovely lady at Briggs and Jones I realised they had really high standards and they wouldn’t deliver sub standard good to me. Briggs and Jones don’t do generic furniture they do high quality unique furniture and when my table and chairs arrived they were well worth the wait. Naomi also made sure that because of my wait that they were built for me by the carrier. I would definitely recommend Briggs and Jones especially if you want something a little bit special.”
“Excellent customer and love my dining table. Always happy to help and a pleasure to deal with. I can happily and confidently recommend, I will be back!!”
“3 months waiting for TV stand, should be delivered within 6 weeks and finally…didn’t get.
If not my phone call and email probably still nobody would have contacted me about my delivery.
Lady on the phone said they didn’t realise they are not doing free delivery to my area and the next day I got mail if I want to pay extra for delivery or refund. I chose refund. Didn’t want nothing more with this company. I was wondering how long I’ll be waiting for my money back but I was ignored and didn’t get a answer back. One positive thing they sent money very quickly.
I feel very disappointed with this company and how they treated customers.
Don’t recommend!”
Thank you for your review Monika, free delivery is for Mainland UK only. At the checkout you selected free delivery although there is the option to request a shipping quote if outside Mainland. As you are outside Mainland UK and are based on the offshore Islands free delivery is not possible. You was sent an email asking if you wanted to us to get a shipping quote. Free delivery should only be selected if in Mainland UK, it is unfair to incorrectly select free delivery and leave a negative review because we are unable to ship for free to your area and you do not wish to pay the shipping costs to your area.
“Nothing is too much trouble kind of attitude which is very refreshing. I tried to call them and they didn't answer. 10 minutes later they called me back to see if they could help....from my initial enquiry to receiving my item I have had a good experience and will definitely be back. I am happy with my dining table and chairs.”
“I ordered a dining table and at first I was very hesitant about ordering online without seeing the quality but when the table arrived I was really nicely surprised. The table is fantastic. Really good quality and exactly what it looks like in the pictures. It was in stock so when I made the order on Saturday it arrived really quickly- it was with me on Wednesday. The delivery man was super kind and helped me carry the table upstairs. I couldn’t wish for a better service and better stock quality. Thank you. You made my day.”
