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Bell Group Reviews

3.9 Rating 282 Reviews

73 %

of reviewers recommend Bell Group

Company Reviews

3.9

Based on 282 reviews


Shipping & Delivery
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Bell Group:

Whilst we are considered a market leader, our Group remains a family owned and operated company; George Bell, our Chairman and Founder, set up his own commercial painting and decorating company in April 1984 – Collins and Bell Ltd – operating throughout the central belt of Scotland. Since that time the Group has grown through acquisitions as well as organically; this has resulted in developing a strong network of services, which have been designed to integrate on a national, regional and local basis. Our key strength as a business is our team which we have developed over the years; this is partly thanks to the comprehensive training programme put in place for all employees and our commitment to respecting individuals.

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Anonymous

Anonymous // 01/01/2019

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“This group were contracted to work repairing doors at my university accommodation. They arrived at my flat as a group of around four men and got to work removing and repairing fire doors. I had absolutely no complaint about their work until for some reason they started to talk about their sexual fantasies and make lewd jokes. This made me a bit uncomfortable and as the only person in my flat (and a girl) I was too scared to confront them directly, so I emailed my accommodation supervisor letting him know what was said and asking if they could tone it down. My halls manager asked the men to leave immediately but they took a while to clean up. During this time they worked out that I was the one making the complaint since I was the only one there and started talking about me saying they found the complaint laughable and that I shouldn't care about it because 'I'm not twelve'. They even continued their previous conversation in defiance. This whole time I felt incredibly scared and started crying when they finally left.”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Father and son phil & joe duo both chirpy very polite left them to do what they had to asked if they wanted a coffee and I got back oooh yes please not to noisy very knowable about the job pleasure to have do the work they needed to do Please disregard previous review missed a out should be not moaning about the job”

Thank you for your 5 star review! Many thanks, Bell.

“Caitlin Leithead has been really helpful and efficient in answering all my queries and was really good when I told her I had internal damage from pointing work being carried out in my property and got the contractor to come round straight away to reassure me. She has kept in touch throughout the whole process and is an asset to your organisation”

Thank you for your 5 Star Review! Many thanks, Bell.

“We have just recently had the exterior of three buildings painted in some of the wet and windiest lake district conditions by a team of guys from Bell. The guys were polite, courteous, professional and always willing to go the extra mile. They worked hard and left the place spotless when they were finished, I have since recommended them to our regional manager for our other sites around the UK Thanks for what you have done guys, the place looks great”

Thank you for your 5 Star Review! Many thanks, Bell.

“Agreed date to replace door in our flat. Nobody turned up; no response to phone calls or emails. First email received auto reply “on leave”; second email got auto reply “on site”.”

Good Evening, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“The two decorators that are currently painting the property’s at Bishopstoke Court in Rotherham are a credit to your company very professional & polite and some of the cleanest and tidiest workers we have ever had working at the property. ( Jason & Perry )”

Thank you for your 5 Star Review! Many thanks, Bell.

“Working on inside in the winter is always good.”

“After waiting for a large and local competitor floorer to attend for 9 months to no avail I called Bell who attended immediately, quoted and booked in the work. Derek the BDM has been professional and efficient throughout the process and his team, Archie and the boys themselves have been outstanding. Great quality of work and great value! Job Well Done. Thank you.”

“We have used "Paint My Home" on three occasions which speaks for itself. The consultation visit by Ian Stewart was extremely useful in clarifying issues and offering advice. We found this very reassuring. The standard of work was excellent and carried out in a professional but friendly manner in the least obtrusive way possible. A follow up visit with Ian was arranged to ascertain that we were completely satisfied before the work was signed off. We have no qualms in recommending "Paint My Home" and will certainly continue to use their service in the future.”

Thank you for your 5 Star Review! Many thanks, Bell.

“Bell group were asked to refresh the exterior of some of our admin buildings. They provided a very cooperative quote, then worked with us on the programme of works to deliver a very good end product. The team on site were very professional whilst working in a very public location. The health and safety documentation supporting the job was very comprehensive Overall a very professional job from all in the team”

Thank you for your 5 star review! Many thanks, Bell.

“Bell group carried out painting and decoration on a school refurbishment in Edinburgh. The management were outstanding and ensures a seamless delivery. The trades on site were excellent and lift a first class job, I highly recommend the Bell Group.”

“After years of stress working for myself I started with bell group as plasterer, have been stress free ever since ,they looked after me well in a time of need ,everything is well organised and management go out there way for you and don't overwork you, give you everything you need, and if there is any issues you just have to raise them ,any negative reviews from employees are from lazy entitled employees who make excuses to do any work at all ,I have been well looked after and have a great work life balance and don't have to worry about anything now ,as this is an honest review I do have to say that we haven't had a payrise through the whole cost of living and don't get bonus if you work harder than others or at Xmas ,but wages are okay but prices are going up now ,coming to bell has changed my life for the better so a big thank you”

Thank you for your 5 Star Review! Many thanks, Bell.

“I have worked with Bell on off for about 25 years always being treated well with foreman management so I have no complaints I have made good money and had some really good laughs”

Thank you for your 5 Star Review! Many thanks, Bell.

“I am very happy with the service I received from Bell Group. The work was carried out very efficiently and I would highly recommend this company. Many thanks.”

Thank you for your 5 Star Review! Many thanks, Bell.

“Nice touch”

Thank you for your 5 Star Review! Many thanks, Bell.

“Painters laughing at a man with a mental health illness, and when asked to move because of this. They became abusive and follow me almost to my door continuously being aggressive!! When asked for a rep, all 3 came to my door as if to intimidate me…”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Merry xmas ! Why do the office staff all get a party and the painters who do the graft all year don't get a invite, or there own party, a Xmas bonus or anything 🤔 it's made out to be very much us and them and we have to do courses how to deal with people! Although we are the ones dealing with the customers front line and get great reviews for our work ! Very scrooge if you ask me .”

“Thanks for the E christmas card but i think as an employee would a wee £20 bonus or something not be a bit better than a e-card”

Thank you for the feedback. We have sent you a private message. Kind regards Bell

“Worst experience. I think because they have only small team in Scotland, there is only one person (sale) I can get information from. But this guy is so unreliable and he acted like a lier. He kept being disappeared. He said he could do the work on time and talk about the price, then I couldn’t reach him anymore. So I contacted their office many times, but nothing they could do other than pass my messages to the guy. And then, the worst part, he emailed me with terrible attitude and accused me being unreasonable, he pretended we didn’t talk about anything so it's not his position to follow up my case, and he implied that he has plenty job to do, he doesn’t need to take my job. Such terrible experience with this company. I’m very glad I didn’t hire them for the job. It will turn to a nightmare with this kinda customer service.”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“NO AMENITIES ON SITE!!! NO TOILET NO WHERE TO WASH HANDS NO WHERE TO DRY CLOTHES NO WHERE TO HEAT UP FOOD NO FIRST AID KIT NO SPILL KIT HAVE TO USE DAMAGED LADDERS EXTREMELY HARD TO GAIN ACCESS ON MOST SITES NO SITE FILE NO ASBESTOS REPORT”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

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Bell Group is rated 3.9 based on 282 reviews