“Used these guys twice for two doors at my property. They attended quickly and ensured we were left secure whilst required parts were ordered. They kept us updated on delivery and when the job would be completed. They are skilled at what they do and ensure they and the customer are happy with the job before leaving. Thanks again!”
“I ordered spare house keys on Friday. By Wednesday nothing turned up,so I rang them and was assured receive them Thursday. so I stayed in because it had to be signed for. Nothing Thursday. Rang Rang Friday morning they said someone would call me. No one called. Tried to call, but they had blocked my number. Used my wife's mobile. They then gave a post office tracking number. Why they didn't give me that before I don't know. Tracking number didn't work. Rang back only to find they had blocked that number. Rang on my landline,
Was told " I've told you how things work, now go away and leave us alone, your blocking up the lines and hung up. They didn't seem to care someone out there had my house keys with my address, and for a company so concerned with security they wern't bothered. I had also been very polite and patient.”
“Lock repaired but had to call out again two days later as the fault returned and was charged a further £29.00. Very poor customer service.”
Posted 3 years ago
Hi,
We are sorry you feel this way, however, to be fair to us,
The broken lock which was repaired had not failed again and the cause was a totally separate problem to do with the 18-year old plus door hinges and alignment. Because you had not used the door for such a long period, you or ourselves wasn't to know the hinges was weak enough to not support themselves without having to align the door in a much different way to usual. I can only compare something like this too a vehicle! just because you have had a new clutch does not mean the power steering won't go or the engine won't fail, it is very unfortunate which is why we tried to accommodate the best we could as a business by chopping the labor rate in half. We don't expect you to agree with this and I probably wouldn't be overjoyed either but our engineers will certainly do the best they can and we will always try to deliver a 5-star service. once again thank you for using us.
“1st class service. Pleasant and professional to deal with from start to finish. I had 2 broken UPVC doors and both were sorted within the hour. Thank you”
“My daughter had her bag stolen with her keys inside. The locksmiths arrived within 30 minutes and were really quick & efficient. I would wholeheartedly recommend this company.”
“I was treated like royalty it has to be said. I made arrangements for locks to be changed on my arrival back from an extended stay in the Philippines.
In consideration I was given a number to contact on my arrival home with the promise of very prompt attention. This is exactly what happened and in under a week (bank holiday included) I was secure behind upgraded locks. I really cannot praise the service enough.”
“They were here quickly, worked very efficiently and clearly explained afterwards what they had done. Payment was fast and easy so the whole process was extremely speedy.”
“Richard was extremely professional, friendly and efficient. Arrived within 30 minutes, got the job done and even cleaned up after. Saved me from a night sleeping out in front of my door! Would definitely recommend and use his services again. Cheers!”
“I have had to call out Your Secure Locksmith on several occasions recently due to a batch of locks installed at the same time many years ago all giving up the ghost one after another. They arrived each time within a couple of hours and resolved each problem quickly. There was no inconvenience to other customers and all locks worked fully first time. They are definitely my first choice”
