XLN Reviews

Name: XLN
Rating: 2.73

2.7 Rating 263 Reviews

43 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.7

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“About as understanding as a house brick”

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Posted 2 years ago

“Appalling company to deal with, the list of problems ive had with this company is a long one, if i had been a business which soley relied on e-commerce it would have been killed by poor service, tech support, and a roller coaster pricing system if your a small business AVOID AT ALL COSTS............Minus stars should be applicable”

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Posted 2 years ago

“First of all I think these people that gave XLN 5 stars, must either be friends or family, more likely work for them. This company is a real cowboy outfit there's so much to complain about, but for now my new main issue, is that I've just lost over £239 through their useless terminal. All due to a faulty machine. I phoned the technical department while the customer was here, but technical help is non existent. After you go through the multitude of questions all with options 1-4, you then get told to wait in a que, but there's no mention of where you are in that que ( after 10 minutes my customers said they'll leave it, won't be back until the end of August). During my third call to XLN, I phoned the out of hours, on another line, because I was so frustrated I asked them to listen to their so called technical support response which was just a recorded message saying the same things over and over again. I also asked if I was being charged for all these calls and was told by Kirsten I might be, some 300 numbers you have to pay for. I told her it was ridicules who was going to compensate me for my lose of sales. How can anyone run a business with faulty equipment and no technical support. She said she'd pass it onto the correct department. Meanwhile I'm left waiting, not knowing when or if they'll get back to me. All the while running the risk of losing more and more money. The majority of my customers pay by card, are not all local, just passing through and many have a long way to travel. I think what I'm going to do now is use another card provider. I know its going to cost me more money but I can't afford to keep losing sales. I will also be having a chat with the ombudsman to see if he can help.”

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Posted 2 years ago

“where do you start with this company ,looking through the reviews it looks like they wright there own when they have to many bad reviews hahaha sounds like abbie was a busy girl today ,,in short they are rubbish ive had so many problems with this company internet constantly dropping out phoning them 3/4 times a day all you get is all the excuses ,its your router is your line its this its that our card machine would only work i would honistly say 40% of the time ,on a busy night that helps nobody ,well ive said my piece lets see if abbie gets some well dones.”

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Posted 2 years ago

“We took over a business that used xln, they went out of their way to prevent us from using another supplier.”

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Posted 3 years ago

“I originally gave 5 star for the customer service and have since reduced this to 1 - months later still being charged incorrectly, still waiting for the complaints team to call me back every I call them - its getting to the point where I will pull the plug and go back to original service provider”

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Posted 3 years ago

“Fast solutions”

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Posted 3 years ago

“Quick and easy service and a polite person”

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Posted 3 years ago

“Very quick and helpful service as always”

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Posted 3 years ago

“Thank you to Abbie today. As always great service from XLN, even mistakes are sorted out quickly and courteously.”

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Posted 3 years ago

“Abbie was quick and efficient”

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Posted 3 years ago

“excellent service from Abbie today. One happy XLN customer”

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Posted 3 years ago

“Router delivered to wrong address but was able to get another sent out very quickly. Live chat stopped working briefly while trying to sort the issue which was a minor annoyance. Pretty pushy sales tactics leading up to choosing my business package too. All in all about what I expected, no huge complaints so far. Only gets 4 stars due to pushy sales team and missing router. After sales and initial representative very pleasant.”

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Posted 3 years ago

“Answered well”

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Posted 3 years ago

“Very fast and friendly service!”

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Posted 3 years ago

“Speaking to Isabel was a fantastic experience. Firstly, we provided the issues that we were looking to overcome, where Isabel listens to the issues and provided multiple solutions. Secondly, a full explanation to each of the options available including costs and other ideas and thoughts based on her personal experience helped us to make a more informed decision. More importantly, it was evident Isabel was able to actively listen, to ensure that our solution and problem was correct. Further detail as to our commitment in contract was also explained as well as other services and expectation from XLN. Overall further justification to continue using XLM. Thank you very much”

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Posted 3 years ago

“Been with these guys since 2009. Had a few issues but they always sort. Just trying to find best deal for my business and used the online chat and "Abbie" was so helpful, giving me different options and advise. No hard sell.”

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Posted 3 years ago

“I was about to get a business phone broadband contract with XLN, but when the advisor was reading the Terms and conditions it comes that Lyca and Lebara are not inclusive and they can't block it, so I decide to not go forward with them and found an alternative solution. So, since then they start calling me almost every day and offering me their phone and broadband service. In the beginning was ok and I was very polite with them and explained that only because they couldn't block international calls I have reject their offer. One of the managers has said to me that now they can do that for me, but I told him that is too late and I have 12 months contract with another provider, so he can call me in a year's time. He said ok, I will do that. I thought that's all, but the phone calls continued and always someone else was calling me. I keep explaining that I am ok and I don't need their service and to stop calling me as I have better things to do than talk to them. The calls continued every second day for a while until I lose my patience and said to the lady that called me that day to block my number in her company and never call me again, and if happen once more I will write to them a negative review. I thought that was all, and I will have peace from them. Did not pass even a week when I got a call from another person from XLN offering me the same thing. I just couldn't take it anymore and I asked the guy are you all there sick in your heads and keep calling me against my will. I told him that I will leave a review and to stop calling me and block my number and the guy disappear. TO THE MANAGEMENT: PLEASE BLOCK MY NUMBER IN YOUR DIARY AND NEVER EVER CALL ME AGAIN. I WILL NEVER DO ANY BUSINESS WITH YOUR COMPANY EVEN IF YOU OFFER IT FOR FREE AND I WILL NEVER RECOMMEND IT TO ANYONE. YOU ARE DISRESPECTFUL. STOP HUNTING AFTER ME LIKE A HYENAS. SHAMEFUL!!! ACCOUNT: 4475175”

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Posted 3 years ago

“Charley quickly and efficiently helped me with my query today”

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Posted 3 years ago

“Rubbish service woulndt renew my contract with you again despite being with yourselves for several years my business card payment machine runs of the internet and many other machinery in my store i lost over £1,000 in card payments due to the internet not working for 24 hours what sort of service is this called up several times you was unable to rectify an sort the problem out. I should receive compensation for this you caused a loss to my business. Wouldnt recomend anyone use these scum bags.”

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Posted 3 years ago

XLN is rated 2.7 based on 263 reviews