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Wilko Reviews

2.9 Rating 571 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

2.9

Based on 571 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 19th March 2024

Wilko 1 star review on 25th November 2023

Wilko 1 star review on 5th June 2023

Wilko 5 star review on 2nd December 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

27

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We waited in the cue for so long as she was dealing with whatever instead of taking care of the customers standing in the cue! After she finished she didn’t even apologise for making us wait,as saying on the receipt I’ve been “served” by Kulwant! In this way you are going to lose your customers if for any reasons you will be busy dealing with something else definitely you need to be polite and explain that to the customer Lowest customer service ever!”

Posted 11 months ago

“Rubbish System, great staff. I recently did a ‘click and collect’ order for a couple of batteries from our local Wilko store. The on screen message gave me an order number and told me they would be available to collect from 14:50, that’s about two hours from when I ordered them. I turned up at the store about half an hour early, but asked for my order anyway. I was asked for my ready to collect e-mail, to which I replied I have not had any e-mails from Wilko so the staff member said they would sort it. However when they looked no order had been generated at the store, so I asked to see the manager. I pointed out to her that ‘click and collect’ it supposed to save time, and as website shows a stock of 8 (they are very large batteries) I could have picked them up myself and paid for them by now. She didn’t disagree with me and said she would have to call customer services, which took time to get an answer – apparently it’s not just the poor customer who is left hanging on the phone by customer services. Anyway the manager gave customer services a bit of a hard time and pointed out to them that the order is supposed to be with the store within 30 mins of ordering to give them 90 mins to pick the item. She pressed customer services for the information so she could issue the items, which is what happened. After I got home I got an e-mail confirming the order at 16:12, I still haven’t had a ready to collect e-mail yet. I was impressed with the staff in Farnborough, but the ‘click and collect’ system is awful. Let’s compare it to Screwfix. When I place a ‘click and collect’ order with them I get a ready to collect e-mail in about 5 to 10 mins. I won’t be using Wilko’s ‘click and collect’ again, and I recommend everyone give it a wide berth.”

Posted 11 months ago

“Recieved my order of greenhouse within 3 days thought it was too good to be true wrong greenhouse was delivered tried phoning customer service and was appalled at the poor communication I recieved waited for a collection email confirmation that never arrived so ended up on chat and was advised until they received the wrong item back I could not receive a replacement for the actual greenhouse I ordered, shocking customer service and it their error in the first place I am awaiting collection of the item tomorrow we will see , why can’t they send the replacement greenhouse out and collect the wrong greenhouse on the same day totally disgusted by their appalling customer service I will not buy here again no satisfaction whatsoever in handling my complaint or resolution offered”

Posted 11 months ago

“A recent store visit at my local branch. Awful customer service ( lack of) rude and inpatient staff member. This really has put me off a store that once enjoyed visiting.”

Posted 11 months ago

“My delivery never came by the given date I rang wilko the first time they said they would email the courer and get back to me me that never happened on the second phone call I got told its still coming that's Ll we can tell u right now as the courer hasn't got back to us either. So a whole wasted day staying in waiting. I didn't even receive nothing from any courer so as far as I'm aware it's still in the hands of wilko?if not I think they need to use a different courer this ain't the first time iv had problems with online orders I won't be using wilko again! It's disgusting how a big company can treat paying costumers this way its was just under £400 worth and no one seems to know where it is. Disgusting. Useless. A complete waste of time. Don't order nothing and expect it to be delivered by the date or at all in many cases ! 😠😡😤 I hope it does turn up very soon as I know refunds can take time and that's what I've already lost out on I can't afford to wait much longer its late as it is if it does turn up if not I'm going to have to order elsewhere and get next day delivery on a much trusted better site!:)”

Posted 1 year ago

“Ordered garden table and chair set 30/3/23 money taken strat away, promise of delivery before 12/4/23. No delivery and customer service say they have no record of my order even though I have sent email confirmation and bank screenshot. Horrendous company to deal with just want my money back!!”

Posted 1 year ago

“Bought an item, it has parts missing and damaged, contacted Wilko they are useless 3 different people still no resolve worst customer service I have ever dealt with they are even refusing a refund, we will see about that.”

Posted 1 year ago

“Appalling sevice from Wilko I have been waiting for a refund of £255.00 for a Yardforce mower ordered 3 weeks ago but had not arrived. Have been on the'Chat' about 10 times they say as soon as we get a response from Yardforce we will get back to you. Don't think Yardforce is ever going to get back to them or me as I have cotacted them as well. I have had to buy a mower elsewhere. At 74 I don't need this worry. Don't order any thing from Wilko they don't wan't to know.”

Posted 1 year ago

“The service from Julie Jarrow branch was outstanding from start to finish helped with brands to brushes on the paint department knowledge was spot on so happy that she even helped me to my car as it was very heavy what a star ⭐✨”

Posted 1 year ago

“Fabulous Help from Marie & Luca! They went above and beyond to help box up multiple plants so I could get them on the bus. This is not the first time Luca has been wonderful...He assisted My Mum on another occasion too!”

Posted 1 year ago

“Good service off Dawn today . Very helpful . Wilko has been my favorite shop for years. Can always get what you want”

Posted 1 year ago

“I ordered two 5 litre cans of paint, one of which had a split on arrival. Judging by the level of mess I suspect it was the courier who had done the damage as he completely ignored the 'This Way Up' sign on the parcel also. I asked Wilko for a refund and within 2 hours they had refunded me the full amount, (including the undamaged can) as well as giving me a further 20% discount on a future purchase. Excellent service all round!”

Posted 1 year ago

“Online says you have deep sage paint in when you go in store out of stock ended up ordering online which is twice as expensive not happy”

Posted 1 year ago

“Bird feeder payed £35 for a feeding station. Won’t stand up straight as the poles won’t go into the cross cross legs and so slants and falls over! Also the screws don’t turn properly to keep it sturdy !! Very disapointed oh and no water bowl!!!! For £35 absolute rip off !”

Posted 1 year ago

“Definitely 5 stars for NAZ at Perry Barr Birmingham who went the extra mile for me to find some screws I needed. An asset to your store.”

Posted 1 year ago

“Thankyou Connor for your help today..re my scooter. VERY much appreciated.”

Posted 1 year ago

“Today I went into Wilco Coalville Leicestershire to buy a parcel tape gun. There were none to be found and nice young man named Marco said he would go upstairs to see if the one that showed was there , but came back with nothing. An security person came by and was asked if he had seen it and was told it was just inside by the door. He came back with it , I went to the till and a nice lady named Alison said it’s your lucky day this is the last one so it’s only £1.00 what an amazing experience. Well done Wilko”

Posted 1 year ago

“Wilco.com online order. They refused to publish this review (I guess because they got it wrong twice). So that drove me to write about this poor experience and publish it far and wide. Wilco - trying to censor customers just doesn’t work and makes it worse! This is the review: Excellent ladder poor service from Wilco. The wrong ladder was delivered TWICE! To be fair, this was the fault of Werner as it direct shipped from them. I raised an issue with Wilco but they took so long to reply that I went direct to Wernerco who were great at replying but unfortunately shipped the same incorrect replacement. Wilco finally replied after it was all sorted. The only way to contact Wilco was via their web form and no other methods I could see. Unacceptable for this kind of issue. Ladder is fabulous though - light but sturdy with a really handy tool platform. We have 2.8m ceilings and this is the perfect size to do anything around the house. I can retire my existing really good but bulky and heavy ladder to the shed and keep this under the stairs for every day use (yes I do a lot of DIY!)”

Posted 1 year ago

“Oven Gloves - Not fit for purpose. Burns to hand whilst retrieving tray from the oven. Oven gloves are what they say they are yet these are not fit for purpose. Please avoid as the danger could be worse for someone else.”

Posted 1 year ago

“I popped into local Wilko a couple of weeks ago and saw Sharon, one of the staff there. She is always so lovely and willing to go that extra mile to help and nothing is too much trouble for her. I completed a review on line with the chance to win £100 and went through every step of the process when my review was accepted but unfortunately was then told by Sharon that this never reached them. This is not good but I wanted to give a big shout out to her and all the staff at Gorleston who are always aiming to please”

Posted 1 year ago

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Wilko is rated 2.9 based on 571 reviews