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Wilko Reviews

2.9 Rating 571 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

2.9

Based on 571 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 19th March 2024

Wilko 1 star review on 25th November 2023

Wilko 1 star review on 5th June 2023

Wilko 5 star review on 2nd December 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

27

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice to see the Wilko dc2 magor supervisors and managers running scared now... As they've set up the Facebook Wilko page just so they can control who and what is said as they don't want negativity on there wonder why... The bullies are scared of what will be said about them. J-b who does everything by the book until V-S makes him do as she tells him to (spineless wannabe) V-S who laid on her back to get manager. N-J who's uncle loved more than he should? Ure bullying due to ure position is disgusting U have issues! B-P & L-N both lie and give females a bad name with your corrupt conduct... S-s who had to fabricate a lie as u got found out what u really are too faced s@#t stearer. You coherent a vulnerable young boy without a care to get ure lies to stick (shameful behaviour) All to get at Someone with a disability... U are All bullies and deserver everything that comes...”

Posted 3 months ago

“I bought a pet stroller which was not as described in the dimensions. I have been trying for about a month now to get a return and refund, but they either do not reply or give me assurances which don't happen. Its frustrating and inconvenient that I also need to wait for them to collect at an unspecified time. They obviously aren't interested in facilitating my return so I'm not getting a refund. I have said I would like to drop it off at Evri or inpost, much easier I'm not kept hanging around waiting for a courier who never arrived! I'm still waiting”

Posted 4 months ago

“unfortunately I can't put 0 star. I've bought an item and I'm trying to return it more than 1 week ago, they closed the customer service voice department. I sent the message by email and WhatsApp but none answered me back. I just want to return that item before 14 days, if not probably they won't accept my return request. They have a horrible customer service, I've never had any problem to return an item before.”

Posted 4 months ago

“Nice to see the Wilko dc2 magor supervisors and managers running scared now... As they've set up the Facebook Wilko page just so they can control who and what is said as they don't want negativity on there wonder why... The bullies are scared of what will be said about them. J-b who does everything by the book until V-S makes him do as she tells him to (spineless wannabe) V-S who laid on her back to get manager. N-J who's uncle loved more than he should?? Ure bullying due to ure position is disgusting U have issues!!! B-P & L-N both lie and give females a bad name with your corrupt conduct... S-s who had to fabricate a lie as u got found out what u really are too faced s@#t stearer.. You coherent a vulnerable young boy without a care to get ure lies to stick (shameful behaviour) All to get at Someone with a disability.... U are All bullies and deserver everything that comes...”

Wilko 1 star review on 25th November 2023

Posted 5 months ago

“Nice to see the Wilko dc2 magor supervisors and managers running scared now... As they've set up the Facebook Wilko page just so they can control who and what is said as they don't want negativity on there wonder why... The bullies are scared of what will be said about them. J-b who does everything by the book until V-S makes him do as she tells him to (spineless wannabe) V-S who laid on her back to get manager. N-J who's uncle loved more than he should?? Ure bullying due to ure position is discusting U have issues!!! B-P & L-N both lie and give females a bad name with your curupt conduct... S-s who had to fabricate a lie as u got found out what u really are too faced s@#t sterer.... You coherst a vonrable young boy without a care to get ure lies to stick (shameful behaviour) All to get at Someone with a disability.... U are All bullies and deserver everything that comes...”

Posted 5 months ago

“Ditto to last review. Took my money online day before went bust. Then told me they could not complete purchase and would refund money. After several emails still no refund. Shame on you Wilko!”

Posted 7 months ago

“Ordered my usual kindling. Got an email to say it was being delivered. Got another message some time later to say they no longer deliver and would issue a full refund. When no refund came emailed them to find out why and was told the system was faulty and they were working on it. Emailed again to find out what was going on told my refund had been left of the system and she had done it manually. No refund arrived so emailed again. Told it went out on 18th. Checked with pay pal and yes it did go in on the 18th but was cancelled. Emailed to find out why and was told something wrong with system they were working on it and would email to tell me when it was working and it would then take a further 10 days to clear. I've just emailed them again to find out where we are now. No wonder they are in trouble. They have now had my money for weeks with no signs of a refund. I'm heartedly sick of their lame excuses.”

Posted 8 months ago

“Watch out for wilco furniture scam coming from Facebook. The link goes to a fake wilco website advertising cheap furniture. Wilco's don't sell furniture and they have stopped deliveries and click and collect.”

Posted 8 months ago

“Excellent service lovely staff at the Harpurhey store always friendly and polite”

Posted 8 months ago

“Ordered a shed from Wilko, they took my money then cancelled it with the supplier. No communication!! will not message me back. Have been scammed!! Absolutely disgusted!!!!”

Posted 8 months ago

“I ordered a plastic storage tower, paid for express next day delivery, I waited in all day . No delivery tried phoning but I was told to go on line. This I did got an email saying thank you for your email but don't send any more. Useless information and Useless service.”

Posted 8 months ago

“If you are going to buy something from this place, be warned, there customer service is non-existent and you will never get a replacement. Bought 2 HoneySet 8 speed Fans. They sold me 2 dud versions. 1 came to me with a broken remote slot fitting. The 2nd one is now faulty and only has 2 levels of air coming out and doesn't turn on/off without using the remote. The customer service has multiple people replying to you, asking for the same evidence despite you sending it. They don't mend the issue or bother to read anything the customer says. These Fans are on warranty, and now they expect me to return both and wait without Fans to get the money back, in order to purchase new Fans. Yet I asked for a replacement for over a month. Then they tell me they will collect it, but now they say I must take the fan to a collection point. And they are only taking back 1 fan. They don't care about their customers or that the customer paid alot of money for something that Is on warranty even. I don't see the point of contacting them because they just disregard everything you say after ignoring you for a month. And it is stupidly difficult to get hold of them in the first place. Now I sit with 2 messed up Fans and not everyone just has money to go buy another whilst eating for the refund of one. Don't purchase from them, you will sit with losses.”

Posted 8 months ago

“Customer service is abysmal. Damaged product received. Have dealt with 6 customer service personnel via their web page. They will not answer a direct question. They seem to have standard phrases for apologies. There is no way you can contact a responsible person via phone, webchat or email. Frustrated and disapointed that this company do not seem to care. A simple phone call to me could solve this problem.”

Posted 8 months ago

“The service I've received has been extremely poor. I've been contacting Wilko team from 8th June regarding returning a faulty item. There has been about 25 email exchanged and still I've the faulty item with me. 'Wilko promise' is just a joke. They don't care about their costumers. This is my worst online shopping experience”

Posted 8 months ago

“Spent over £50 on 4x Vacpacks from our local store. The boxes tell you how marvellous they are, but once you open the box you learn that there are unsuitable items such as feather pillows! The top closures don’t knit together as easily as they should, even when you reduce what you’d like to place inside them. Finally, having used the vacuum and screwed back the top, you can hear the air slowly seeping back! All they are are very expensive large plastic bags and Wilko should not be selling them in my view. I’m not anticipating a problem when returning them to store but want to alert others to the product’s serious shortcomings.”

Posted 8 months ago

“I shop weekly at your ipswich store,always something I need and the staff are always friendly and helpful. Unfortunately for the last few weeks the shelves have been nearly empty and they never have the products I need. Never had this problem in your stores before.”

Posted 9 months ago

“Online order - Yesterday 2 items arrived damaged. I was not too upset, accidents in transit are bound to happen. I informed C/S and I kept receiving identical emails asking me to send photos, which I did. Then asking did I want refund or replacement. I said ‘replacement’ more identical emails came. Their phone line not available - recorded message says to go online. Finally they sent a refund. Today I have received 3 identical emails asking ‘how did we do’ etc., getting really annoying now. When you forward to C/s saying please do not keep sending me - Automated response saying they dont accept emails at that address etc. Never again!”

Posted 9 months ago

“Overall service was excellent I couldn't find what I wanted but a very helpful person on the shop floor showed me and the lady on the checkout(Jo)was very cheerful and pleasant, which makes all the difference”

Posted 9 months ago

“I ordered the “garden on a roll” set from Wilko on 29th May which was due to arrive on 6th June. I never received any updates regarding a delay or potential issues. Once 6th June had passed I contacted Wilko on Twitter and was told to wait 72 hours. I contacted them again after a few days only to be told to wait a further 72 hours as they couldn’t get in contact with the “garden on the roll” team. This continued for a couple of weeks. Eventually I cancelled the order as I had lost complete confidence that the item was going to arrive. I was told to wait 10 days for a refund, after which I should have the money back in my account. This never happened, thus ensued another email. Apparently my refund had “bounced” off the system, therefore I would need to wait another 10 days! I am now nearly at the end of those 10 working days and still no refund. Not once has a member of the Wilko team reached out to update me, I have had to do all of the chasing. Extremely disappointed and I have lost confidence in this brand. I just want my money back!”

Posted 9 months ago

“no or little germination from wilko brand lettuce seeds other brands no problem anybody had the same problem?”

Posted 9 months ago

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Wilko is rated 2.9 based on 571 reviews