White Stuff Reviews

Name: White Stuff
Rating: 4.25

4.3 Rating 119 Reviews

82 %

of reviewers recommend White Stuff

Company Reviews

Questions

Metrics

4.3

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how White Stuff made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

White Stuff 1 star review on 25th April 2022

Satish Pakki

White Stuff 1 star review on 20th March 2022

Kevin Errington

White Stuff 5 star review on 14th March 2022

Thereasa O'Keeffe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned a dress to the Exeter shop on 3rd January. I have the returns slip but no refund to my bank three weeks later! Not happy.”

Helpful Report

Posted 2 months ago

“We have two incredibly rude shop assistants in your Tunbridge Wells Branch when my 85 year old Mum tried return an item. There was an issue with the till and even though we explained we had another appointment they kept us waiting for 40 mins without apologising once and informing us we were unable to leave the shop. When I asked why there was still a deal the older assistant was very rude and the manager ignored me. We were not offered any form of compensation and had to cancel two hair cuts.”

Helpful Report

Posted 2 months ago

“Recently bought and then returned a dressing gown. Found 2 holes in the material which is par for the course with white stuff cotton- not good quality. Tops often develop holes, very disappointing because the styles and patterns are lovely.”

Helpful Report

Posted 3 months ago

“It is the third time I purchase from White Stuff. The first time was in the shop in Exeter, UK. All went well. Beautiful designs and great shopping experience. After, I ordered from Portugal to be delivered at my address. And now a second time. The refund both times for the items that didn't suit me got "lost" (the fact that you pay £18 for the return which is not communicated explicitly when buying the clothes is minor compared to the price of the clothes themselves - but yes, could be improved too). I had to email asking about the money, while holding proof of the box being correctly returned and being already half-way back to the destination. Instead of the customer support (Laura Lopez, Lauren Lee) researching into the case based on my carefully drafted email mentioning the number of the order and details of the return, the enquiry keeps going just delaying the matter instead of them doing the research and making sure that the refund takes place. I don't feel I can trust White Stuff with deliveries anymore even though I really like their clothes - even if overpriced given their average material quality (some jumpers and dresses cost about £100 and are "prone to pilling" according to the label). I only order what I think will look nice but in real life looking and trying out clothes is different - which is normal and expectable. But if you can't be sure that you will be able to return and get a refund after all the care in handling the clothes, packaging them and sending, then ordering online becomes very risky. It is a shame.”

Helpful Report

Posted 3 months ago

“We ordered a lovely blanket for our new granddaughter. When it arrived it was nicely wrapped inside the box we bought as an extra inside a bigger box with white stuff bespoke pictures inside. All very well presented. Until on the day we met our granddaughter in hospital and gave the presentation box to our daughter to open. She carefully unwrapped it to find the blanket rolled up with a label round it. I was not impressed in fact disappointed. I expected more. It would have been better presented if the blanket was nicely folded, wrapped in paper inside the presentation box, rather than rolled up. For me something that was meant to be special was cheapened by the way the blanket was presented. Looked like I could have picked it up in a supermarket. Won’t buy from here again. There was no point in paying the extra for a presentation box, couldn’t see the point, I could have folded the blanket nicely and wrapped it myself. Disappointing!!”

Helpful Report

Posted 6 months ago

“I wasn’t able to try on the clothes I wished to buy as the store does not have dog-free changing rooms and I am allergic to some dog hair. When I asked, the shop assistant was very abrupt and said you are a dog/friendly company. I put the clothes back on the rail. It seems that your ‘pets welcome’ policy is actually a ‘pets more welcome than people’ policy.”

Helpful Report

Posted 8 months ago

“Staff are friendly and clothes and accessories are quite appealing, but the fact that dogs are allowed into changing rooms is ridiculous. Many people have allergies to dogs, and dog hairs in changing areas and on clothes pose a risk. Why do people need or want to take their dogs clothes shopping? I’m sure the dogs aren’t enjoying it. The term ‘dog- friendly’ should be ‘’dog-owner friendly’.”

Helpful Report

Posted 11 months ago

“The staff member today was very chatty and welcoming..not always so!! Looking forward to wearing fairisle ballet slippers and pink velvet scarf.”

Helpful Report

Posted 1 year ago

“Today I was asked for personal info at your chichester branch. In no circumstances will I ever give out my personal info to buy something. I know it's for marketing and not just for an e receipt. Please stop treating your customers like fools. I wont be returning to any store soon unless you change this intrusive practice and am also reporting you to the The Information Commissioner's Office (ICO). Many thanks Hi today I was asked fir personal info at your chichester branch. In no circumstances will I ever give out my personal info to buy something. I know it's for marketing and not just for an e receipt. Please stop treating your customers like fools. I wont be returning”

Helpful Report

Posted 1 year ago

“Love the chinos tried 3 different styles . All to short wish white stuff would do longer length. Very disappointed customer service in Stamford store very good tried there best”

Helpful Report

Posted 1 year ago

“Last week I bought 3 pairs of socks from White Stuff in Portsmouth outlet mall and one has a big hole in it! Unfortunately I lost the bill and also we don't have a store in Reading! Not good quality don't pay high prices! Ignore this store!”

Helpful Report

Posted 1 year ago

“Bought a new pair of boots off White Stuff official website as a birthday gift for my partner. She opened them at her party in front of a packed room only for them to be excessively worn and dirty. The heals were consistent with 2 years of wear, and still had dirt on them. Absolutely embarrassed!! All her friends and family watched on as she sat there holding dirty old boots not knowing if it was a joke. I am embarrassed and wish I was exaggerating on the condition. These are not ex display, these look like they were owned by Ryan Giggs on his testimonial 10 years ago. Even the box was old and crumbled. Revisited webpage and still advertising as new boots and no mention of them being second hand or memorabilia. Very upset! Won't be buying again and would advise others to consider the same, especially for gifts...”

Helpful Report

Posted 2 years ago

“Went to my local store in Bromley and purchased a dress .Staff were very friendly in there The dress I brought was the Kara eco Vero jersey dress in grey/ multi .I am between a size 10 and 12 so brought a 10 and it had plenty of room to allow for when my stomach swells .It's very comfortable and I love the side pockets .”

Helpful Report

Posted 2 years ago

“I bought the denim jumpsuit with the frill on top of sleeves. It’s absolutely gorgeous on! So I bought two lol x”

Helpful Report

Posted 2 years ago

“The sales assistant was rude to me! She asked if I was browsing then informed me of where the changing rooms were and that they were free???!!!”

Helpful Report

Posted 2 years ago

“I was a little bit concerned after I red the reviews but all sorted. I made on order wich has been dellayed because it was out off stock but in one week they send it. Customer service great they answered in 24 hours. Only thing it would be nice if you are out of stock, you should emailthe customers that you try to send the goods in 3 weeks. The dresses very nice. Love them ♡”

Helpful Report

Posted 2 years ago

“Terrible customer service. Wouldn't change the size of a t shirt on an online order even though I emailed them immediately after making the order. Lazy and unhelpful.”

Helpful Report

Posted 2 years ago

“SHARP PRACTICE AT WHITE STUFF I was pleased to see a 20 percent discount on website,to be applied at checkout, unfortunately offer was not applied due to computer error and I was not only charged full amount but also charged twice which I accept may have been my mistake, after this I made numerous calls to white stuff eventually I rang the bank who told me white stuff could in fact make a payment for the missing money to my account, this was refused on the grounds that if they did this for me then it would have to be done for everybody, and it was automated,which I know can be overridden, a week later I am still waiting for pending money which I cannot access thanks to white stuff I was given a 20 percent voucher which I requested by way of an apology but have now found it mot valid,all in all a poor show”

Helpful Report

Posted 2 years ago

“I should like to commend Juliet, a retail assistant at your Buxton store. She is invariably helpful and friendly and her experience means she is both knowledgeable and efficient.”

Helpful Report

Posted 2 years ago

“Poor customer service for a Return. I found the chosen size of my dress huge ( their sizes run large, it seems) refund. The item was in crumpled polythene and was obviously a return. I retuned the item and I have tracking. They have received it ages ago (according to the tracking...) I have emailed White Stuff twice to confirm they have the item, and have never received any reply whatsoever. Each time I phone I am told curtly a different date I have to wait for, for my refund. I have been told variously 10 days and two weeks. That is quite a long time to wait for refund to be quite honest. Most companies refund on receipt of item these days. I will not be using this company again. Customer Service is poor.”

Helpful Report

Posted 2 years ago

White Stuff is rated 4.3 based on 119 reviews