This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Travis Perkins Plc
"They successfully delivered to us down a tricky side-road and communicated well on delivery issues"
"Couldn't get through on phone at Saltash branch as I live on the Cornish side, So tried ringing Rendle street branch in Plymouth and got through to Gareth first call and he helped me no end and a really great guy , Just wish he would come to the Cornish side 😁😁"
"Really poor service. They don't care, they don't call back, you have no chance to get a quote out of them, total time wasters. Brought some brick and render from them because they had an offer on. And to this date I still cannot get my invoices which total over £5k. Really annoyed"
"I bought composite decking from Travis in Burnham on Crouch last year. After six months the surface started to disintegrate. I contacted them but they wouldn't come out, they sent the rep from the manufacturer. This very arrogant man said I was wrong and that product was the same as when I bought it. This item has a 10 year guarantee but they won't replace the faulty parts. Don't buy decking from Travis Perkins as the are selling substandard products."
"Ordered 6 oak internal doors at the beginning of last week. Was told they would be delivered this morning
At 12 noon I rang marple branch to be told they had transport issues and it would be loaded onto the delivery vehicle when it returned to the branch
A simple phone call at some point during the morning to explain difficulties would have been courteous and helpful
Had to cancel commitment for this afternoon
Don’t think I will be using them again or recommending TP to anyone"
"Placed an order with them - was given an estimated delivery date .. On their communication it clearly stated they would be in contact
- They were not in contact
And that this contact would be to arrange the time and date of the delivery
- They simply changed the delivery date to a day when no one was going to be in - and as mentioned were not in contact leaving us to contact them ad find all this out..
Amateur hour .. suggested they would leave all the items out on the road .. brilliant - not going to be in any ones way or liable to be taken there
At the moment seems likely the order will need cancelling - its not that the date changed it the lack of basics, like contacting people and agreeing a different date .. not just deciding on a different date for themselves"
"Excellent service from in store staff right through to delivery. Purchased bulk bag of slate chippings which arrived just after 8 am on day requested. Would thoroughly recommend. A very happy customer"
"Everything, could not spell anything with the new click an collect system. Takes ages for them to be your item, builders want to go in look what they want then buy not type it into a iPad then they get it for you, was waiting 30 mins in the stains Tp because of this new set up. It’s not tool station or screw fix it’s for proper builders not diy! Not happy with it new set up"
"Brilliant company that has excellent products at unbeatable prices - I could not find a better price for the radiator I needed anywhere else. In addition, excellent staff who re-arranged delivery & provided a fast delivery service."
"Needed a replacement power tool got off the shelf at my local store BEST PRICE with helpful staff
Cant get better than this
"I ordered multiple items from travis Perkins and they arrived sooner than expected which I was very happy with"
"The product is great - the supply is not good."
"Very rude delivery driver, delivered on kerb but would not deliver to drive 2 ft away no response to ringing branch, contacting via Facebook or twitter ... just don’t bother with them absolutely rubbish and rude"
"Helpful staff who knew their product range and application"
"Great service from Travis Perkins. Their service was exceptional and I was able to receive all my items at a generous discount, at the first attempt. Will use them as my preferred building, construction and gardening supplier moving forward."
"Good product range. Delivery made easy."
"Ordered two door good price and delivered on the day arranged"
"dulux trade paint at a great price plus free delivery arrived promptly."
"Delivered correctly and on time on many ocassions. Excellent firm to deal with."
"Good price for products and good delivery service"