The Hot Water Bottle Co. Reviews

Name: The Hot Water Bottle Co.
Address: Unit 1 & 2 Weldon Road, Loughborough, Leicestershire
Rating: 4.66

4.7 Rating 701 Reviews

91 %

of reviewers recommend The Hot Water Bottle Co.

4.7

Based on 701 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

customercare@thehotwaterbottlecompany.com

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The Hot Water Bottle Co. 5 star review on 6th February 2021

Anonymous

The Hot Water Bottle Co. 5 star review on 16th November 2017

Francesca N

The Hot Water Bottle Co. 5 star review on 29th January 2017

Tom H

Anonymous

Anonymous // 01/01/2019

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“In love with my water bottles, they are so comfy and make me feel safe”

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Posted 1 week ago

“Schnelle Lieferung nach Deutschland! Super Produkt !”

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Posted 3 weeks ago

“Haven't used it yet, but it arrived at my location in Canada very quicly. I had purchased a couple of the hot water botles from your location quite a few years ago. They were excellent quality and we used them for many years.”

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Posted 1 month ago

“Lovely furry hot water bottles.”

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Posted 2 months ago

“I haven't received them yet. I hate writing reviews.”

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Posted 3 months ago

Hi Cathy - thank you for your review. We understand writing reviews can be frustrating but it is a good way to get feedback so we can continue to improve our products and services. I have looked at your order and can see that you placed it on the afternoon of the 15th January and that it was despatched from our warehouse the same day on a Royal Mail 48 service which states delivery can take up to 3 working days. It was delivered to you a little later on 19th January. We apologise for this, however in some areas, in particular London, we find Royal Mail takes a little longer! We are sorry for the inconvenience caused on this occassion. THWBCo. x

Posted 2 months ago

“Fabulous product. We bought Hadley the hedgehog for our daughter and she loves it. Really soft and cuddly and gives off just the right amount of heat. Quick delivery too with 2 days.”

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Posted 3 months ago

“A very good quality product at a reasonable price with very prompt delivery.”

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Posted 3 months ago

“Great for around the neck”

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Posted 3 months ago

“Very good, easy to order, came quick, only thing is I expected it to come in packaging like I saw they had in tkmaxx( same brand) it was just in a brown box which isn't the best for a gift”

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Posted 3 months ago

“I'll sum it up this way: The Hot Water Bottle Company emailed me to ask for a review before my order arrived. Here's where it gets interesting. I ordered on December 5, 2023 and was later sent a link for tracking my order. When I tried the link, I got an error stating the data was mismatched. Ok, fine... Emailed support and was told my order hadn't left the warehouse yet - this was 5-7 days AFTER placing the order - unacceptable! Sure, I get it's the holiday season, but a week to process an order? Come on! Fast forward to today and my order has not arrived. The unfortunate part is their site prices U.S. shipments in USD, but doesn't tell customers the order will come from another country. Regardless, I found communication poor, shipment delays too long, and overall transparency to be unclear. Would I order again? I doubt it, but since the order hasn't arrived and they're asking for an order review before arrival, well, I guess that tells you something!”

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Posted 3 months ago

“Lovely product but confusingly the DPD delivery emails consistently referred to a package from Kitking rather than The Hot Water Bottle Company which very nearly led me to refuse delivery in case it was a scam.”