Stag And Hen City Reviews

4.66 Rating 94 Reviews
94 %
of reviewers recommend Stag And Hen City
Merchant Metrics
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Stag And Hen City  Reviews

About Stag And Hen City :

Your stag party or hen do is likely a once in a lifetime event, and at Stag and Hen City we aim to make it memorable. Trust us with your stag do or hen party and we’ll pull together the best activities, nightlife and hotels into a night you’ll never forget (even if it’s one not all your guests will remember!!).

Whether you have stag party ideas of your own, or need suggestions for great hen party ideas, our team have years of party planning experience, guaranteeing you’ll get what you’re after. There’ll be activities you’ve always wanted to try and, since we’ve been at this a while, a whole host you’d never imagined possible. More than that – we know everyone in the business, which means we’re your best source for rock-bottom prices and amazing deals you can’t find anywhere else. So forget the stress, ditch the worry, and trust Stag and Hen City with all your prenuptial party needs.

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0330 010 4595


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Anonymous  // 01/01/2019
Very helpful indeed. I needed to move my hen do and they moved it with no issues!
Great to deal with
DO NOT BOOK WITH THIS COMPANY PLEASE SHARE THE HELL OUT OF THIS LOTS OF PEOPLE HAVING THE SAME ISSUE we were ment to have my daughters hen party 22nd may 2020. We couldn’t get in touch with them to say some people who had paid there deposit were now unable to go. We still had over the amount of guessed required. NO one was answering messages emails anything. When the party Booker went into the booking to see our plans for the week end she couldn’t get on our booking. When she finally did get in touch with the company they had cancelled our booking as the individuals had not paid. (Due to Health) But everyone else who was going had! They are refusing to refund us blaming the party Booker for not getting in touch with them!!! She had tried and tried to no avail hence no hen party!! Over £2000 this company has still got of our money for an event that didn’t happen. So I decided to Ring and see if I could book an event in may to be told on the phone that they were not booking anything in until June at that point due to COVID. Hense I believe they couldn’t even of provided us with a service due to the restrictions and have use the fact the individuals had not been able to go as an excuse to cancel but they still have our money. They are blaming the party Booker for not informing them and said she should take full responsibility for cancellation! They didn’t even inform us that it had been cancelled only way we found out was because the Booker couldn’t access the group.!! Customer service is disgusting my advice to anyone is DO NOT BOOK WITH THIS COMPANY THEY ARE A DISGRACE!!!! AVOID AVOID AVOID!!!!!!!! Went on the fb site today now no able to comment on anything Stag and Hen City
Hi Louise, thank for you for your review. We have searched our database and we can not find you as being a customer of ours, nor do we have any events that match your description - in addition we have indeed had events going out since May 17th. Due to our company name, you may have us confused with another company. However if the lead person did want to get in touch, we can look into this more.
Avoid this company like the plague. The only thing they are interested in is money. When things don’t go there way they ignore emails, ignore phone calls and block you on messenger. Alike many people, the event in question was cancelled due to covid restrictions and later went on to become postponed. However, in this time the the bride and groom separated therefore, we asked for a refund to later be told all money paid was now in the form of a credit note and was non refundable. At no point was this information shared with myself or the ‘Party host’ in any email or correspondence. Therefore, we were told we would not be eligible for a refund. Overall, I found their little response to be abrupt and unhelpful therefore, I would not recommend this company to anybody.
Hi again 'AEC', Again, we are sorry the bride and groom have separated, and we wish them both well! As we don't organise weddings we can't comment more than that. Again, the person on the event that you were invited to was happy with our response and thanked us for putting their mind at ease and all information was given to that person. We don't give any information out to anybody else other than the person that booked and agreed to the booking, no matter how many times they ask! But thank you for taking the time out to write a review. Again.
Friendly and helpful service.
Very friendly and helpful always keeping you informed and up to date
very helpful
the hotel closed before the date of booking, we were told we weren't getting a refund. now they have blocked the person that organised it
Hi Martin. We take comments like yours very seriously. Unfortunately, we have no record of any incident with a customer as described in the review. We are also unable to verify your identity from the names of Customers in our records.
We were meant to go to Newcastle for my sister's hen do on 27th march and knowing that it wouldn't go ahead due to covid my sister cancelled on 17th march. Although lockdown wasn't officially announced at this time,the government were urging people to practice social distancing, and to avoid unnecessary travel and it was well known to everyone that lockdown was mere days away. I think it is disgusting that the company are refusing to give us a refund for this event based on a technicality when this event would not have went ahead anyway. Brides are stressed enough during this time and having to reschedule weddings more than once. I would urge everyone to avoid using this company as they have zero compassion. "So, second, now is the time for everyone to stop non-essential contact with others and to stop all unnecessary travel. We need people to start working from home where they possibly can. And you should avoid pubs, clubs, theatres and other such social venues". A direct quote from the prime minister on 16th march. Unless this company feel like it is ok for customers to breach government advice and travel from Scotland to England for an event based primarily in pubs/clubs?
Hi Rachel, thank you for your review. As you cancelled the event before any formal restrictions were announced our normal terms and conditions applied. We can not back date announcements to suit. However as a gesture of goodwill, we allowed the group to receive a credit note for a future booking - over and above the normal terms and conditions of cancellations
Amazing service can’t wait for the weekend to be here! Taylor has been amazing the whole time and even after the booking continues to reply so quickly and even called me to make sure all was okay with the booking! 10/10
Very Helpful an Attentive. Everything made easy an stress free
Delighted with the service provided and staff are really helpful when it comes to the many questions I had! Would defo recommend!!!
Very helpful consultants who are thorough with meeting your requirements, and the website is easy and efficient to use for making payments etc
Yes stag and hen have been very helpful. Always happy to answer my questions.
Professional, friendly and extremely helpful and understanding. I cant wait for my hen do.
Good communications and quick to arrange and sort out details.
Really helped me out this week, thank you
Dead helpful and answer questions at all hours! Really helped me out today
Wow. This company really is the worst. Customer service is non existent. When the staff choose to respond, they write passive aggressive messages accompanied by a smiley face. When asked about this, they say "oh, we're a happy team!" A bit bizarre when you consider that these people are a trading business who should be putting the customer first. Given the Covid-19 pandemic, they told us after it was announced that bars and nightclubs were closing down that our event was going ahead. We had to find the boat party people who advised it was definitey canceled. So, they have been lying. When we told them about it they said the nightclub was complimentary and they wanted to send us down somewhere when everything is closed even though everyone has been advised to stay away from places to stop the spread of the virus. It's downright bizarre and I won't be surprised if these cowboys are in business for long based on the other reviews.
Hi, i believe everything was resolved to your satisfaction once your group leader got in touch. Many Thanks
Easy to use website, easy to get in contact with. They have very helpful party planners that will answer any questions I had and quickly.
Stag And Hen City is rated 4.66 based on 94 reviews