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SLRHut Reviews

4.2 Rating 299 Reviews

80 %

of reviewers recommend SLRHut

Company Reviews

4.2

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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SLRHut 1 star review on 9th December 2021

Matthew G Jones

SLRHut 1 star review on 9th December 2021

Matthew G Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid like the plague if you're a UK based customer. I was called and didn't answer, they then emailed me asking that I call them and held the line for 25 mins (on 2 occasions) as they're unable to ship my order, instead they wanted to up sell some items which I purchase. They then shipped my item out late, despite me paying an extra £10 for a delivery within 2-3 days. I subsequently couldn't take the camera on a lifetime holiday with me. Sick and twisted company that only cares about sales.”

Posted 4 years ago

“Probably the worst customer service I have ever experienced. Waiting over a month for my order, no communication, no apology, no explanation, and no idea on when I might receive the order. When I stated that I wished to cancel the order I received a very curt email response. I will not be using this company in the future.”

Posted 4 years ago

“They do not even deserve 1 star, ordered item on 26th December, delivered by FedEx who lost the parcel, FedEx have refunded SLR but I am still fighting to get our money refunded, no item and no refund and customer service is the worst I have experienced, now refusing to answer emails and when I call they hang up, say they are UK based which is a shambles as from America. DO NOT USE THEM unless you want to be ripped off!”

Posted 4 years ago

“Awful. Avoid this company like the plague!! They will try and up sell you stuff you don't need by telling you lies. Don't expect a refund if you are mis-sold Any items. Their rude customer service flat out refuse!! Currently perusing through PayPal. THEY ARE NOT UK BASED!! AVOID. AVOID. AVOID. Buy from a British registered company. Not these cheats! You have been warned.”

Posted 4 years ago

“I ordered a go pro 8 for £399. I was home and FedEx states it was left on my doorstep. So because i spent less that £500 it wasn't signed for delivery. They said it was left on my doorstep. (Dog didn't bark) so theyve delivered it. I will attempt to claim via paypal but based on other reviews that's not looking good. I'm heart broken, this is such a lot of money and they have no intention of replacing the lost camera. It's so close to Christmas I have totally been scammed. If I send a parcel worth more than £20 I'll get it signed for. Also not a UK company. I feel I should be protected by laws to prevent this scamming behaviour. It should be really really clear when you order that they will leave it on your property, or say they did and you have no cover whatsoever. I have no evidence it was even sent out only FedEx stating they delivered to my house when they clearly did not.”

Posted 4 years ago

“I was worried about ordering with SLRHUT as there’s so many mixed reviews about the company. I ordered a monitor on Friday and received it the following Wednesday really happy with my order cheaper than anywhere else and got everything I expected with good customer service. Overall happy and would purchase again”

Posted 4 years ago

“Great customer service and prices and delivery:) Really pleased even tho im in the UK! Very Happy!!”

Posted 4 years ago

“Great customer service and prices even ordering from UK! Defo recommend Very happy! :)”

Posted 4 years ago

“Great prices and great customer service even ordering from uk! Definitely recommend Very happy :)”

Posted 4 years ago

“Do NOT buy off this website! Doesn't matter how cheap it is its not worth it. I ordered a camera that cost over 500 pounds and the item never got delivered. The delivery report says it was left on my back door step. My property does not have a back door. Even after showing evidence of this to SLRhut and paypal I am not entitled to my money back as it was delivered! They have not helped me at all and just keep copy and pasting the same "not are problem" email to me everytime I ask for advice. Heart broken as I've no Camera and now no refund.”

Posted 4 years ago

“This company is a scam!!!! their customer service is the rudest i have ever come across, 2, canon comes with a one year warranty, and my camera broke after 8 months and they told me it only had a 90DAY warranty, DO NOT USE THEM!!!! read thier policy, you will know from there, they hung up on me when I told them canon gives a one year warranty, USE THEM AT YOUR OWN RISK!!!!!!”

Posted 4 years ago

“AVOID!!! I read the reviews on this company and thought ‘hey why not’ give them a go, I ordered an SLR bundle for my daughters birthday that I was assured I would receive in time... Did I?? No!! I called up to be told the item was delivered that week which it hasn’t, when I challenged this I was told to speak to the delivery company but was not given any info or reference numbers just a LOT of poor customer service. I then got another email to say the item had been delivered so called again to be told that they had sone their job, the delivery company had done their job apparently leaving £280 of goods on my door step??? So it’s now my problem DISGUSTING ATTITUDE!!! So SLR hut have a policy that if your item is less than 500 dollars they don’t care if you receive it as not guaranteed delivery (sounds like a scam) In essence if are spending over 500 Dollars carry on and order from these absolute thrives other than that don’t do it as they won’t refund or help you even if paid through PayPal. Better to pay more and use a trusted professional company!!!”

Posted 4 years ago

“I phoned what I thought was a London number, but was speaking to the USA, however, everything went fine, the camera was easy to track and was delivered as expected, I am very happy and would buy from this company again”

Posted 4 years ago

“Product and accessory pack delivered as promised. Very happy with service and product is very good”

Posted 4 years ago

“Customer Service was very good! Camera was ordered on Monday morning, and it was dispatched from the USA and delivered to me in the UK on Wednesday morning - very fast and efficient! Only downside was; I thought the camera being delivered was Lumix G80 (PAL) for UK. However, it was Lumix G85 (NTSC). I am hoping that I will not be experiencing any difficulties - finger crossed!”

Posted 4 years ago

“I have yet to contact SLRHut but the camera box had all the security tape removed which is not what I had expected.”

Posted 4 years ago

“The camera was delivered really quickly and the person taking my order asked questions to make sure I had all I needed. I really appreciated it.”

Posted 4 years ago

“Excellent 5 star service. Great Camera at a great price.”

Posted 4 years ago

“Placed order, got an immediate call and discussed options like battery, filters and memory cards. Whole package arrived on time and complete. Great price and service. Thanks”

Posted 4 years ago

“Great prices, fast delivery. No problems so far.”

Posted 4 years ago

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SLRHut is rated 4.2 based on 299 reviews