Silk Fred Reviews

Name: Silk Fred
Rating: 3.26

3.3 Rating 466 Reviews

56 %

of reviewers recommend Silk Fred

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Metrics

3.3

Based on 466 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the clothing. Service is spot on. Got to say this is now my favourite clothing site”

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Posted 2 years ago

This is amazing to read Davina, thanks so much for taking the time to leave a great review. Tamsin @ SilkFred

Posted 2 years ago

“Dress arrived few days after ordering. Lovely dress, good quality. Sadly I’m not lovely in it, but that’s not Silk Fred’s fault😂They arnt magicians !”

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Posted 2 years ago

Thanks for taking the time to leave a great review. I am sure you did look lovely in your dress! Tamsin @ SilkFred

Posted 2 years ago

“Got 3 dresses from silkfred, arrived on time and great value for the prices. Will definitely be ordering more clothes from them.”

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Posted 2 years ago

Thanks so much for taking the time to leave a great review! Tamsin @ SilkFred

Posted 2 years ago

“I missed the 14 day window to get a return form but emailed them within the 28 days return to ask for a form and return my items in time. I couldn’t do this earlier as I was isolating after coming in contact with a covid positive person so there was no way I could go and return things. SilkFred is using this technical loop hole and telling me I am too late to return the items. I repeat, had I been able to get the return forms the day I emailed them, I would’ve been able to return the clothing within the time period. However they have such poor customer service and don’t care that even within covid times and are using a technicality in their policy. There is no way I would’ve been able to go and return the items during my isolation period. I am so disappointed that any company would treat its customers like that. people are trying to help one another during these times. Their return process is so complicated and hard, esp for being an online retailer they should simplify the process.”

Helpful Report

Posted 2 years ago

Hi there, I am so sorry to read this. Due to the current situation, we have extended our returns period to 60 days, however you do need to request a return on your account within 14 days. We do understand people will be isolating, which is why we ask for the request just to be made online. We are always here to help, if you ever have any questions regarding returns do get in touch. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Ordered and paid on 2nd May, received email on 7th May advising dispatch, have still not received order as of this morning, Royal Mail tracking code does not work, no response to my email asking for an update, not happy!”

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Posted 2 years ago

Hi there, I am so sorry to read this. Please be assured we are here to help and will get this sorted for you. I am unsure of your order details, however if you could email hello@Silkfred.com FAO Tamsin, I can get this looked into for you. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“No help from customer service, no response to emails and chat is not available. It's been 3 weeks and still no order.”

Helpful Report

Posted 3 years ago

Hi Fre, I am so sorry to read this. Please could you drop me an email FAO Tamsin to hello@Silkfred.com so I can ensure that your issue is sorted for you. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“I was sceptical at first seeing Silkfred on Facebook. I've ordered several items and love them all. My dress is fab quality for the price. Being older some fashions are to young. Im ordering another dress I've spotted. My first place to look for a nice going out outfit now. Thankyou”

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Posted 3 years ago

This is so great to read Jeanie, I am so glad to hear you love your items. Tamsin @ SilkFred

Posted 3 years ago

“I am really disappointed with my first purchase. I bought several items, they looked nice on the photos but when it arrived - it is just overpriced cheap stuff you could find on a Chinese market for the quarter of the price. Clothes made out of cheap synthetic materials, received jewellery already turning black...will be returning everything and hope will see my money back.”

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Posted 3 years ago

Hi Linda, I really am sorry to read you feel this way. You will of course receive your money back once you return the items. I did reply to your review on Trustpilot asking if you could email us over some more feedback so we can look into this further. If you could, I would like to help you more with this. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“I brought the Denim bardot dress mid length it came to day the quality of stitching and lose threads made it look cheap. However I tried on looks lovley and flattening so will be keeping it. I have heard good stuff about silkfred and expected better this was 1st time purchasing. I was a little disappointed I just think a little bit more attention to cutting lose threads off buttons and elastic would of made the dress so much better”

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Posted 3 years ago

Hi Kelly, I am so sorry to read that you are disappointed with the quality of your item. I will ensure your feedback is passed onto the relevant brand to ensure they can check all items to make sure they quality is how it should be. If you need any help, please do not hesitate to contact us. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Fab service .. fabulous clothing best on line shop”

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Posted 3 years ago

Thanks so much for taking the time to leave a great review Amanda! Tamsin @ SilkFred

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thanks so much Jacquita! Tamsin @ SilkFred

Posted 3 years ago

“Excellent customer service after being sent wrong size dress.”

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Posted 3 years ago

Thanks for taking the time to leave a great review Donna. I am so sorry to hear you received the incorrect sized dress but glad that this is now sorted for you. Tamsin @ SilkFred

Posted 3 years ago

“Always there to help. Sizing is very good same as quality.”

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Posted 3 years ago

Thanks so much Christine, this is great to read. Tamsin @ SilkFred

Posted 3 years ago

“Love these ponchos with arms. I have had so many compliments when wearing them. Thank you”

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Posted 3 years ago

It is so great to hear that you love your items! Tamsin @ SilkFred

Posted 3 years ago

“I contacted them after my parcel was delayed and they acted promptly in locating and ensuring that my parcel got delivered...friendly and helpful”

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Posted 3 years ago

Thanks so much for taking the time to leave a review, we are always here to help if you ever need us! Tamsin @ SilkFred

Posted 3 years ago

“First time ordering ,definitely not the last Loved my purchases. Easy process from start to finish Love this company”

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Posted 3 years ago

This is fantastic to read Julie, so glad to hear you will be shopping with us again! Tamsin @ SilkFred

Posted 3 years ago

“My daughter loved the top. Customer service was outstanding. I needed a speedy delivery for my daughter's birthday and after using the online chat service was delighted to learn that the top was being shipped the same day as placing the order. True to their promise, the parcel arrived the next day. Outstanding service in the current situation.”

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Posted 3 years ago

This is fantastic to read Christine, so glad your daughter loved her top! Tamsin @ SilkFred

Posted 3 years ago

“I'm loving all the dresses ive purchased its reasonably priced and fantastic quality all clothes are true to size will be buying more in future thanks silkfred”

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Posted 3 years ago

Thanks so much for taking the time to leave such a great review Elizabeth, it is so lovely to read! Tamsin @ SilkFred

Posted 3 years ago

“Gorgeous dress, quick delivery SilkFred were amazing at answering my questions, Thanks SilkFred”

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Posted 3 years ago

This is great to read Ginette, we really do love to hear your feedback. Tamsin @ SilkFred

Posted 3 years ago

“Delighted with my purchase, excellent customer service..... will definitely be back 😀”

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Posted 3 years ago

Thanks so much for being such a great review! Tamsin @ SilkFred

Posted 3 years ago

Silk Fred is rated 3.3 based on 466 reviews