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Silk Fred Reviews

3.3 Rating 466 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

3.3

Based on 466 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered 4 dresses and one blouse in two separate orders. I paid £8 for a next day delivery and the blouse was up to 5 days. The day after I received one parcel, one dress has arrived the order is still showing to be dispatched and the blouse is showing received. I haven’t got the blouse and I have one dress instead of 4. How do I even begin to sort this out when I can’t print returns labels for an order that is showing received which isn’t and stuff is missing. I also paid £8 for next day delivery. Can’t even speak to anybody this really isn’t good. Hope I can get this sorted and I won’t chance ordering from here again.”

Posted 2 years ago

Hi there, I am so sorry to read that you are having some issues with your order. If this isn't sorted, please email hello@Silkfred.com FAO Tamsin and I will ensure this is looked into for you. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Obsoletely disgusting service. Received an item with a stain and item sent back. Refund refused because of the stain the dress came with. Awful response, cannot talk to anyone and long waits for reply’s on live chat or Email”

Posted 2 years ago

Hi there, I really am sorry to read this. Please can you drop me an email on hello@Silkfred.com FAO Tamsin so I can look into this further for you? Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Do not order from here. Ordered a dress for a wedding, paid the additional postage (£4.99) to receive it as next day delivery and it hasn’t even been shipped yet. Cannot get hold of anyone to provide me with an update as to whether it will arrive in time for the wedding and so I’ve spent £55 for an outfit that may not arrive. It’s absolutely appalling - don’t waste your money, there are other better websites online. They said they are really busy dealing with customers but it’s essentially a poor business model. They’ll take your money but then cannot deliver the service. DO NOT ORDER FROM THEM.”

Posted 2 years ago

Hi Zoe, I am so sorry to read this. We are really busy at the moment but working really hard to get back to everyone asap. If you haven't had a response to your email, please email hello@silkfred.com FAO Tamsin and I will ensure this is sorted for you. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Customer service leaves a lot to be desired unfortunately. Contact made through email multiple times, live chat messages and on facebook to try to sort a return issue I am having and no reply on any of them. So so disappointed silkfred.”

Posted 2 years ago

Hi there, I am so sorry to read this. We are super busy at the moment but working really hard to get back to everyone asap. If this still isn't resolved, please do let me know and I will ensure it is sorted asap. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Never will i ever use or recommend Silk Fred again!!! Disgusting customer service! After ordering over £100 worth of items i decided to keep one item and return the rest. i have sent all items back by Post Office i can see that the items have been signed for at Silk Fred. When contacting customer service i eventually got through after many attempts. Once eventually getting through i have been told that each individual item needs a return label. I was not aware of this but i did bag up each item individually inside so it is quite clear which is which. Silk Fred have refunded me for one item only and the rest of the items .. which total up to £100 have gone missing. I have proof that someone at Silk Fred has signed for them so whoever that is knows where the other items are. i highly recommend NOT to use Silk Fred as if you have any issues no one gets back to you!!”

Posted 2 years ago

Hi there, I am so sorry to read this. As a website for independent brands, items are shipped from and returned to the brands direct. We do state this on our returns page and at checkout. It is also on the instructions on the returns label. You will of course get your refund, please do not worry about that, however we have to get the items to the correct locations for the returns to be processed. As soon as we have sent them on and they are received, you will be refunded. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Long time to arrive and expensive delivery cost to Oz. Received long cardigan and top and was extremely disappointed with the very poor quality. The brand I bought was Kurt Muller. I’d be too embarrassed to wear any of these garments. Going to seek a refund.”

Posted 2 years ago

Hi there, I am so sorry to read this. Please do get in touch if you are not happy with your items. We will look into this further and assist with a return. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Such a waste of money. I ordered 2 items, a dress that has nothing to do with the pictures or what they promote on social media however I decided to keep it as it fitting and it was a decent material and a very overpriced shirt that it is way too small that I could not return because they told me it smells like perfume(something made up only so I don't get a refund) so now I am stuck with something I can't wear or sell as the price is just ridiculous. I order most of my clothes online, I always try it on and send them back the next day if it doesn't fit, never had an issue with any other company.”

Posted 2 years ago

Hey Georgina, I am sorry to read that your order arrived as was not as expected. Have you contacted us regarding this? With regards to your return, we do check all returns when they are received and if the item does not meet the return t&c's, it will not be accepted. If you could confirm your order number for me, I can look into this further. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“I've waited over 3 weeks for my refund and Silkfreed can seem to care and keep telling me to contact my bank who tell me no refunds been issued. Worse experience I've ever had retuning clothes, I wouldn't trust them with my money again..”

Posted 2 years ago

Hi Lucy, can you confirm your order details so we can get this looked into? Thanks, Tamsin @ SilkFred

Posted 2 years ago

“15 days since I placed my order and two days since contacting customer services... no delivery and no contact. I ordered a few things from Silkfred a couple of years ago without issue so I'm quite disappointed. I do hope this is just a glitch and not the future of their service.”

Posted 2 years ago

Hi there, I am so sorry to read this. I am sure that this has now been sorted however if it hasn't please do let me know. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Good morning, think this is my second or third time ordering with SilkFred & after getting my order yesterday I can say that all four items were absolutely spot on ! The quality, packaging & the four dresses I purchased are really nice & i am definitely keeping them. Very happy customer one again ! 😊”

Posted 2 years ago

Thanks so much for taking the time to leave a great review Ann! Tamsin @ SilkFred

Posted 2 years ago

“Used to be a brilliant company before and during covid! Had my first encounter with them! Awful customer service and no loyalty for old customers”

Posted 2 years ago

I am so sorry to read that you feel this way. Please could you come back to me with some more info/feedback I can take a look at what has happened here. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Do wish I’d read these reviews before I placed my order with SilkFred so regretting I didn’t I’m in to my 5th day of waiting for my order.. I’m a bit concerned that there only seems to be Tamsin working for customer service…!!”

Posted 2 years ago

Hi there, please be assured we do have a team working really hard to come back to all emails asap. Please do let me know if there is anything I can help you with. Tamsin @ SilkFred

Posted 2 years ago

“Paid EIGHT pounds for next day delivery item hasn't come chat seems non existent I am now worried my dress won't come on time have paid eight pounds extra for nothing no reply what if I have to send it back wish I had read the reviews first”

Posted 2 years ago

Hi Jessica, I am sorry to read this. Having looked into your order, standard delivery was selected not next day, I can see your order has now been delivered. If you need anymore help please do let us know. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“4 items ordered and only 4 received, unable to get a tracking detail j on lay I do states it’s been despatched. Unfortunately the customer service appears to be non existent, I have been trying to make contact for 5days now with no response. With 2 of the items received needing to be returned, I’m so concerned on how this will also be handled”

Posted 2 years ago

Hi Tina, I am so sorry to read this. I can see we have now replied to your emails however if you still have any issues pleas email hello@silkfred.com FAO Tamsin and I will ensure it is resolved straight away. Thanks Tamsin @ SilkFred

Posted 2 years ago

“I have received my order but with 3 items missing. I have tracked it on the Royal Mail app and they haven’t received the parcel yet. This parcel has been dispatched well over a week ago now. Emailed and messaged every platform to try and get some help but received no response at all.”

Posted 2 years ago

Hi Conor, I am so sorry to read this. I have taken a look into it and can see this parcel was lost and you have been refunded. If you need anymore help please do let us know. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“I am so disappointed with the lack of customer service. I ordered 3 dresses. Kept 1 and returned 2. Both are showing as received and signed for, but I've only been refunded for one. I've repeatedly tried to email and message, but only get an automated response saying someone will get back within 72 hours. It is now over 120 hours and no response. The 'live' chat isn't live just takes messages that do get responded to. How do I get my refund?”

Posted 2 years ago

Hi Mary, I am so sorry to read this. If your refund still hasn't been processed please do let me know your order number and I will get this looked into. If you do email repeatedly, each time this does send your email to the back of the queue which could be causing the delayed response here. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“I have ordered 2 dresses, received one and not the other. Royal Mail status is saying it is delivered when it’s not. I have emailed, no response. Chat doesn’t work. Starting to lose hope. Really bad customer service!!”

Posted 2 years ago

Hey Sara, I am so sorry to hear this. Please can you confirm your order number and I will of course get this looked into for you. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“I am so disappointed with the customer service provided by Silkfred. I am not based in the UK and therefore paid an extra charge for delivery. I placed an order 3 weeks ago and have been monitoring the website/tracking details - no updates posted. I followed up over email - no response. Reached out on social media forums and finally received a response stating merchandise lost by shipper..... It is not the delay that has made me irate, it is the poor customer service and e-commerce user experience. Given the way businesses have quickly adapted to a virtual store in recent times, shouldn't there be an investment made by the company to improve customer/user experience?!?!. I hope Silkfred makes every attempt to resend my order and compensate somehow for this bad first time experience.”

Posted 2 years ago

Hi Roshini, I am so sorry to read this. We are busier than usual at the moment but we are working hard on getting back to everyone asap. As your order has been lost in transit, we can of course sort a refund or a replacement for you. I can see my colleague has been in touch to sort this. Once confirmed we will get this resolved for you. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“My order never arrived from Royal Mail, customer services replied quickly and told me they would be in touch with Royal Mail. However I have heard nothing now and I’m getting really fed up with this. The event I needed it for has been and gone and it’s been 11 days since I first contacted you and I was told it was take 7 days to resolve. Give me my money back please it’s such a shoddy way to deal with customers.”

Posted 2 years ago

Hi Lyndsey, I am so sorry to read this. I have looked into your order and can see a refund has now been processed for you. If you need anymore help please do let me know. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Only two but thats fir their customer servive. They respond within 48h so that's great! Items ordered arrived in bad condition, damaged also took nearly a month. Description for sizing is poor an inaccurate.”

Posted 2 years ago

Hi Lena, I am so sorry to read this. This doesn't sound right at all. Could you confirm your order number for me so I can ensure this is looked into further with the brand. Thanks, Tamsin @ SilkFred

Posted 2 years ago

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Silk Fred is rated 3.3 based on 466 reviews