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Silk Fred Reviews

3.3 Rating 466 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

3.3

Based on 466 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service and poor quality. Ordered some dresses for a ball, they were awful when they arrived, fabric was horrible and they were expensive! Not at all worth the £66+ for each dress! Didn’t realize the returns period was 14 days and my daughter had been very poorly so was quite distracted. Presumed the returns period would be 28 days as most places are online, when my baby was better I tried to return the item and was unable to. Explained this via their customer service online chat but they refused to refund then £130 on two dresses that I’m now stuck with. It’s quite a considerable amount of money and I feel extenuating circumstances. I will never purchase from Silk Fred again and would highly recommend if anyone does they look at the returns period and look elsewhere for much better quality dresses at a fraction of the price! I ended up buying my dress from Bohoo for £28. Far superior quality and service. Also always purchase from ASOS and never have had any issues with them! Returns policy is also fab! I understand there is a 14 days return policy but I think in certain circumstances a little decent customer service would go a long way.”

Posted 1 year ago

Hi there, I am sorry to read how disappointed you are. I have taken a look into your order and can see we have been in touch and I was able to accept 1 of your items back as goodwill. Unfortunately, we can't make decisions on behalf of the brands and we can't override their decision to accept a late return. If you need anything else please do come back to me. Thanks, Tamsin @ SilkFred

Posted 11 months ago

“Do not buy from this company. I spent over £200 on dresses for a wedding. One dress arrived which I decided to return as the fabric was such poor quality…still waiting on a refund for that return which was over two weeks ago. The rest of the dresses were never delivered, either stolen by the courier or off of my doorstep whilst I was at work. I have been speaking to SillFred regarding this for a month now and still have no idea what is going on. They have now stopped responding now that I have requested a refund. I cannot afford to just spend £200 on clothes that never arrive and I feel completely at a loss with what I should do.”

Posted 1 year ago

Hi there, I am so sorry to read this. I can totally understand how frustrating this is and I am sorry to hear it has taken so long to get this sorted. I can confirm a refund has been processed for your missing items and my colleague who has been sorting this for you will be back in touch shortly. If you need anything else do drop me an email at hello@silkfred.com FAO Tamsin. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“They lost my package, were sympathetic but slow at responding and left me without an outfit! It could have been shipped next day but apparently that was too much to ask after spending nearly £300 with them! Choose better couriers or offer better alternatives!”

Posted 1 year ago

Hi Alexandra, I am sorry to read this. I can see we sorted this issue for you within just over an hour and as it was too late to ship a replacement on next day delivery we processed a refunded as requested if it wouldn't reach you in time. I do understand this is disappointing to not have the order in time however courier delays are out of our control and I can only apologise on their behalf. If you need anything else do get back in touch. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Do not buy from silkfred!!! Have been a good customer to this brand, never had to send an item back before this one.sent coat back on 10th Jan, they sent an email to me confirming that the item was received on 20th Dec,said my £65 refund would be with me by the 3rd Jan, after numerous emails back and forth and promises from the so call team, it is the 7th Jan now and still no refund and just generic replies. I can ill afford to lose nor wait for my £65 refund, I am sick of the excuses. Silkfred needs investigating, this is theft , know doubt I will get another pathetic 'we are so sorry' reply well your not sorry ,just give me my money back, other companies never take this long. Something is very wrong with this company, think twice before you buy anything, they are out to rip you off!!!!”

Posted 1 year ago

Hi Sara, I am sorry to read how disappointed you are. I have taken a look into this and can see my colleague has been in touch and confirmed your refunds have been processed. If you need anymore help please do get back in touch. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“This company charges so much for delivery for sale items and then you have to pay to return sales items. I also didn’t have a package delivered and they were no help so I lost the money I paid for the item. They really need to catch up with the times and sort their delivery prices out. A lot of people buy sale items, but then have to pay for postage is a joke. I was going to order 3 dresses but I won’t now as it’s nearly £8 delivery and I’ll have to pay return costs id they don’t fit.”

Posted 1 year ago

Hi there, I am really sorry to read how disappointed you are. We do charge a £2 return fee for sale items however we do offer free UK return on full priced items. We also do offer free UK shipping on orders over £50. This does exclude sale items. If you ned anymore help do get in touch. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“I have bought and returned a number of items from Silk Fred over the last 4 years and have been really pleased with my purchases and ease of return. However - I am extremely disappointed with my recent experience. I ordered an item which was not suitable. I was not given the option to return it on my account because the status was - and still is - track package only. When I contacted SF about this - initially I had no response. Today - via live chat - they have told me that as I didn’t return it within 14 days - I cannot have a refund . The customer service live chat did not seem to get the message that I had no option on my account to return it. I have taken pics of the status of the item on my account. Just awful. So surprised and disappointed that I will not have the confidence to order anything from them again.”

Posted 1 year ago

Hi Jan, I am so sorry to read how disappointed you are. As stated on our returns T&C's a return does need to be put through on your account within 14 days of delivery. If you do come across any issues when requesting a return, please do contact us straight away and we can of course get this resolved for you. However as we didn't hear from you until 25 days after you received your order we aren't able to accept the return. I am sorry for any inconvenience caused. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“ABSOLUTE CON !! I will not buy from silk Fred again Return an item the next day after it was delivered as did not fit . I later had the item returned to me With an email say I had worn it and it smell of smoke !! I do not smoke !! The labels are All still attached and the one on the outside of the clothing Soo angry How many other people they done this to”

Posted 1 year ago

Hi there, I am so sorry to read this. Please be assured the brands wouldn't refuse a refund without genuine reason. I have sent you an email earlier this week with a way to resolve this. Could you check for this? Thanks, Tamsin @ SilkFred

Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY. I returned a dress (£49.99) as it didn’t fit. I followed the returns procedure via SilkFreds website. Evri provided the returns label and I printed it at home and dropped item at designated parcel drop shop. I have provided photographic evidence of my paper receipt to SilkFred when I did not receive my refund. Only to be told that I had sent it to the wrong address and was therefore not eligible for a refund! I have sent countless emails providing all evidence of my return of the item only to be met with more evasive rubbish about being at fault and then them blaming Evri. Evri is silkfreds chosen delivery service but they take no responsibility for anything. Evri now seem to have not delivered my item to anywhere!! It’s been over a month. This has got to be a well thought out scam. Beware.”

Posted 1 year ago

Hi Lisa, I am really sorry to read this. I have looked into this and can see your refund has been processed. Evri is not the courier stated to use on our returns process. we do send Royal Mail labels to customers when a return is requested. Our brands do choose their own couriers, and some do use Evri for delivery. I can see this has now been resolved for you. If you need anything else do get in touch. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Another customer who missed the 14 day return notification period by a few days. Same response from customer services as everyone else seems to have received even though they would get items back within a 28 day window. Terrible and unhelpful customer service. I will not be ordering from them again and recommend nobody else does either.”

Posted 1 year ago

Hi there, I am really sorry to read this. Unfortunately, a return does need to be put through on your account within 14 days. As a website for independent brands, we can only accept return withs a request on them within 14 days. This is stated online and on our returns form. I am sorry for any inconvenience caused with this. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“My suggestion don’t ever buy from SilkFred my order never delivered. After waiting for 10 days I emailed them that my parcel has not been received they came back to me that we have processed your refund as your parcel has been misplaced. I told them I don’t need a refund send me my parcel again who told you to do the refund because my card from which I did the payment has been hacked and it was canceled from the bank ,the lady kara she lied to me and said that the refund has been done three days back but when I got the refund receipt the refund was done after my email .they don’t value the customers she said that we have thousands of parcels we cannot focus on one parcel.”

Posted 1 year ago

Hi there, I am sorry to read this. Unfortunately your order was lost in transit for a full refund was processed. If your card has been cancelled from the bank, and a refund has been processed, you bank will be able to transfer funds across. I would advise you to contact them. If you need any further help please do get back in touch. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“took my bank details then said they didn't have what I want in stock”

Posted 1 year ago

Hi there, I am so sorry to read this has happened. Unfortunately, I can see the brand were not able to fulfill your order on this occasion so a full refund was processed. I can only apologise for the inconvenience caused with this. Tamsin @ SilkFred

Posted 1 year ago

“Absolutely worst customer service… ordered an item for a Wedding.. was guaranteed to be delivered 5-7 days.., 3 weeks later & still waiting”

Posted 1 year ago

Hi there, I really am sorry to read you are disappointed. unfortunately we have had some delays with our overseas couriers which we have been working to resolve, this has now been fixed so these issues should not occur again. I am so sorry that your order arrived later than expected. I can see you now have it. If you need anything else please do let me know. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“If anyone out there is looking to put forward a CCJ against this company there is a company that will charge £71.00 plus vat to do so. They are called Resolver.co.uk”

Posted 1 year ago

Hi there, I have replied to your previous review asking for your order details so we can help. We will always resolve any issues any of our customers have so please do not feel you need to pay for this. If you could drop me an email, I will be happy to help. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Do not buy from this company, if you have any issues you just get an automated response! Placed an order 4th of august was told 5 working days for delivery, it’s now 18th still nothing, looking into raising a CCJ claim against them, also looking into it on behalf of several other customers they have !”

Posted 1 year ago

Hi there, I am sorry to read how disappointed you are. Our response time to emails is currently around 2 hours so you should not still be waiting for a reply. Please email hello@silkfred.com FAO Tamsin and I can look into this for you. We are always happy to help with getting any issues resolved. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“I can’t believe you have had some negative reviews. Quality is great. Style and cut superb. I have so far ordered 2 dresses which I have had good comments about. I can’t comment on returns as I have not had to return anything. Sizing is true. Quick delivery - what’s not to like! I feel a million dollars in my purchases. Let’s hope future orders are as good.”

Posted 1 year ago

Hey Kathy, thankyou for taking the time to leave a great review. Your feedback is really important to us. Tamsin @ SilkFrd

Posted 1 year ago

“I was debating ordering from SilkFred for a wedding. Going by these reviews I think I will give it a miss. Has anyone actually got any good reviews about any items lol”

Posted 1 year ago

Hi there, please be assured we have plenty of happy customers. Our main reviews are on Trustpilot, we have over 10,000 and many many positive reviews. Please take a look on there. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“I would give 0 stars if I could. Poor quality fabric which has rubbed after only wearing the dress for one day. Contacted customer services who refused to allow me to return for a refund. Beth disappointing service. I would not recommend and will not buy from Silk Fred again”

Posted 1 year ago

Hi Cheryl, I am sorry to read this. We would only refuse the return if it was outside the returns window. Please can you drop me an email at hello@silkfred.com and I can look into this further. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“I have only used silkfred once and will not be using this company again. I ordered 3 dresses 2 arrived together the 3rd arrived from Joli Moi, all 3 dresses were too long so sent them back. The 2 dresses from silkfred were refunded however because I sent the 3rd dress to silkfred instead of Joli Moi they are refusing to refund the 69.00. All dresses were tracked and received by SilkFred but are adamant the 3rd dress is missing. I also contacted Joli Moi direct but received the same response so will not be using either company again. Looking at previous reviews it seems to be a pattern.”

Posted 1 year ago

Hi Noreen, I am sorry to read how disappointed you are. Please be assured we are not refusing your refund. As you returned items to the incorrect places, we do need to have the item located and sent to the correct brand before the refund can be processed. Once this has been done, you will receive your refund. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“BEWARE WHEN RETURNING ITEMS! Like some other reviews on here, I too returned an item and was refused a refund for not sending it back in its origainal condition...excuse me...I sent it back in perfect condition, it was Silkfred that sent it back not its original condition! The £129 dress from Doll & Rag was returned to me (19th they recieved the item, 22nd back through my door...🤔 extemly quick) with muliple marks on it. I just wish I could post a picture of the marks, looks like I've brushed my teeth and dribbled down one side of it. The bloody cheek of it. No way was this caused by myself. I only tried it on and placed straight back into the original packaging. Silkfreds response "Unfortunately, as the order was returned not in its original condition, the brand is unable to issue refund." Something seriously dodgy going on here. It seems its my word against the companys so will be seeking further legal advice. I just hope they dont pull the same trick/get ripped off on the other returned dress £139. One positve thing, I do love the dress I kept. My advice is to film the packing process of any returns lol. As this was my first order with Silkfred, sadly I will not be purchasing from them again. Such a shame as there are some beautiful dresses I would of ordered. Once bitten twice shy.”

Posted 1 year ago

Hi Ren, I am sorry to read this. I have replied to your Trustpilot review and can see this is still being looked into by one of our agents. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Do not order from this company. This was my first time ordering with Silk Fred and it will be my last. Ordered several dresses as I was looking for bridesmaid dresses and they have absolutely ruined the experience for me. Claiming that a fault already on the dress has been caused by me and sending a random photo thinking that shows proof of it. Looking at other reviews this is a classic tactic that they seem to do with all of their customers. They are now withholding my money without my acceptance. Honestly stay away it’s not worth the significant stress I am now experiencing. Also in a cost of living crisis withholding peoples money for no fault of theirs is absolutely unacceptable. Do better SilkFred.”

Posted 1 year ago

Hi there, please be assured we would never refuse a return unless it was sent back in a different condition to what it was shipped in. If you could come back to me with some order details on hello@silkfred.com I will look into this further for you. Thanks, Tamsin @ SilkFred

Posted 1 year ago

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Silk Fred is rated 3.3 based on 466 reviews