“Very bad customer service after a purchase of a toxic product. We bought melody bed and geltex mattress with Fulham headboard from Silentnight via Carpetright with delivery in December 2020. Complained about the product as it releases smell that causes headaches and difficulty breathing. They keep saying they are reviewing it and no resolution in 2 months.”
“Was sent a Silentnight Eco Comfort Miracoil Mattress as an "upgraded" replacement for mattress that sagged after only 20 months.
It's been rotated every week, but after only 19 days this mattress is also sagging.
Response from warranty dept " 1st impressions are as though the mattress has been sat on extensively".
It's not been,but Silentnight would appear to believe 19 days is a long period of time.
After several emails was offered another "upgraded" replacement,checked reviews to find if anyone had similar problems with this one sagging and they had.
So my options are--- like for like replacement-another "upgraded" replacement -both would mean taking the risk of having to go through all this again-or the £48.00 I payed for delivery .
I would advise anyone to think very carefully before buying a mattress from Silentnight.”
“purchased a mattress via the online shop. received a double instead of the king-size which i ordered. returned wrong mattress via post office and a replacement is on its way Monday although i sent it back with proof of post on the previous Thursday. A little disappointed considering they posted the wrong one and thought they would have made an attempt to post out to me immediately and not have to wait a further 4 days before shipping.”
