How would you rate
"Nice quality duvet, quick shipping for a large item"
"purchased a mattress via the online shop. received a double instead of the king-size which i ordered. returned wrong mattress via post office and a replacement is on its way Monday although i sent it back with proof of post on the previous Thursday. A little disappointed considering they posted the wrong one and thought they would have made an attempt to post out to me immediately and not have to wait a further 4 days before shipping."