Russell & Bromley Reviews

Name: Russell & Bromley
Rating: 2.11

2.1 Rating 35 Reviews

26 %

of reviewers recommend Russell & Bromley

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2.1

Based on 35 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Russell & Bromley 1 star review on 14th March 2024

Waldemar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes, which are worth £200, are very hard, uncomfortable and rub the heels. You feel like you're walking in wooden shoes! I can't wear them anymore. £200 lost because I can't return it”

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Posted 1 month ago

“I bought a pair of “park up “platforms… £195….they look fab on…but they are such a bad design!! Your heel slips out as you walk because the front top of shoe is to short/ low for a slip on shoe that has such a thick sole. Any jobs going in Russell and Bromley design studio?….. Because I think I could do a better job”

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Posted 1 month ago

“Bought the Park-up slip on trainers in white - cost almost £200 and are quite frankly THE worst shoes I’ve ever bought, one wear and my feet were bleeding because of a ridge inside the heel of the shoe, dreadful & have gone straight in the bin because I can’t bear them in my feet - don’t buy!!!”

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Posted 2 months ago

“Was working for this company. Is very rasist company . You do not have any personal in colour. You can do your best - they didn't care how you work...”

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Posted 2 months ago

“Bought pair off boots online from Russell and Bromley,they have delivered to a wrong address to a estate agent on the house that nobody lives so it took me a week to get them from the agency and the boots were damaged but no replacements,repair or response from Russell and Bromley customer service Strongly recommend do not use online Russell and Bromley”

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Posted 3 months ago

“I love the shoes and quality but they are a terrible fit. Always too small or too tight no good for anyone other than a slim foot.”

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Posted 8 months ago

“Fabulous. Absolutely gorgeous shoe's. You will not find better.”

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Posted 10 months ago

“Can I ask if it is the policy now not to provide half sizes. Russell and Bromley have always done this in the past and I was going to order another couple of pairs of the charming ballet pumps and only full sizes shown”

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Posted 1 year ago

“Terrible quality for parck up they look nice but nightmare. All inside colour on socks they hearting all over and stitches came off . I don’t believe they luxury brand . Not recommend at all.”

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Posted 1 year ago

“I purchased a pair of Seattle sandals. These are beautiful quality, so comfortable and stylish. I’m a small 3 and the size 3 is perfect. You can tell they are a quality, beautifully made shoe. Well worth the price in my view. My third pair of R&B shoes, won’t be my last!”

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Posted 1 year ago

“Absolute total rubbish for the price of the shoes I purchased. How on earth can a company in England get away with this type of service and quality. My best advise is never buy from Russell and Bromley, they overcharge, bad customer service, take your money and run despite there claims. Oh yeah check out how much they are worth”

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Posted 2 years ago

“I just bought a pair of sandals at the OxFord St branch. First time I've ever paid that much for a pair of sandals but they are stunning. I can't fault the service, everyone was so polite and helpful.”

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Posted 2 years ago

“I needed a new pair of black shoes for a meeting and as such visited a few stores on Jermyn Street. I decided on a pair of simple black lace up shoes (Boris) from Russell and Bromley. The man serving me was polite, helpful and explained how many people buy the wrong shoe size, he had a foot measuring tool and proceeded to help me find the right sized pair of shoes. I tried another style but sadly they didn’t have the half size I needed and I left with a lovely pair of Black Boris lace up shoes.”

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Posted 2 years ago

“Not even received my order yet but the customer service staff seem like an ignorant bunch of idiots who avoid answer your queries to save hassle. Ordered on Friday of last week and they were quick enough to take payment but items were not dispatched until the following Wednesday. Have read complaint after complaint about people receiving seconds. If they try and pull this stunt with me then I will be sending them straight back. Very disappointing to find some many negative reviews. To the point where I am tempted to send the shoes straight back and said they are not getting my business. Any company that charges £300 and above for shoes and takes 4 days to dispatch your order is clearly suffering issues and is NOT the high end retailer that they claim to be. Happy to pay the additional £100 and stick with Cheaneys as at least I can have the confidence that they won’t be falling off my feet within 2 months....”

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Posted 3 years ago

“Quite possibly the rudest, snobbiest store staff I have ever come across, although Chanel is a close running. And I’d i through it would get better outside of London I was mistaken because fenwicks in Newcastle is just as bad. What on Earth are Russell and Bromley thinking of when they hire staff? That elitist arrogance will win them sales? I am sick and tired of being spoken down to and looked up and down like I’m filth. I’m done. I’ll happily take my money elsewhere.”

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Posted 3 years ago

“I had a very unpleasant experience in the Regent street London branch as I walked in the Assistant started shouting at me saying I must use hand cleaner. I walked out the awful shop wanted to buy pair of chelsea boots. A lost sale.”

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Posted 3 years ago

“Very disappointed. I bought a pair of shoes for 195£.Super expensive , bad quality , impossible to wear. Don't waste your money!!!!!!!”

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Posted 3 years ago

“bought loafers in sale for son received a scarf from china - no reference to russell and bromley didnt make connection and packaging thrown away because I signed for it they would only give half my money back and keep a scarf I never ordered - shoddy never again”

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Posted 3 years ago

“very poor quality for a shoe at this price. the sole is damaged after a week. the shoe is not even symmetrical. inadmissible”

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Posted 3 years ago

“Horrible and arrogant people in the West Sussex branch oh I forgot young people are normally that way in England.”

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Posted 3 years ago

Russell & Bromley is rated 2.1 based on 35 reviews