“Do not order anything, poor customer service , all lip service. I am still waiting for my faulty greenhouse to be picked up, a full refund, all within your 14 day guarantee. Be warned !”
“Having to select at least one star is frustrating for what can only be described as APPALLING customer service and APPALLING quality of goods.
I helped my brother who as Asperger order a ready assembled wardrobe so that he could just start using it without hassle....when it arrived the delivery drivers were curt. After they left he unwrapped it and was puzzled as the doors and handles weren’t attached. My husband went to his house and discovered it was the wrong model that had been delivered....it was also of very poor quality , flimsy . I called customer service to complain and the Indian call centre explained that he could have a replacement or a refund, my brother chose refund as the whole process was affecting his anxiety....based on this my husband put the doors on and drill the holes for the handles as they were in the wrong place. Then more problems began....my brother started to get calls and emails about picking up the wardrobe. My brother had a meltdown as it was so confusing for him and I had to call customer services again for clarity. They said that ‘what they meant was’ my brother could only have a partial refund and the supplier was only offering £22 for the £400 we had paid!! The agents take no responsibility on behalf of Robert Dyas , they just blame the suppliers even when I insisted our contract was with them. It is clear as well that being in India gives a slightly different understanding of English language and that they had actually offered a refund...no mention of partial or otherwise. My brother is so fed up he is going to accept the £22 and live with the shoddy wardrobe just because he feels harassed and anxious. I will never order from them again and would certainly not recommend them”
“Ordered a greenhouse in feb was meant to be delivered by end of march when it didn’t arrive phoned Robert dyas what a joke they couldn’t tell me what was happening as they couldnt get the suppliers on the phone this was the day before Easter Friday so obviously everything is going to be shut for four days also the greenhouse was showing 5 in stock on their site so we asked why they were still selling them when they obviously don’t have any and are just taking your money and hoping you wait on it we were then told to phone back on the Tuesday and they would find out for us in the four days we were waiting Robert dyas just cancelled my order and said I’d get a refund so now I’ve wasted nearly two months trying to get a greenhouse from the worst company for customer service ever I would never use them again they are useless !!!!!!!!! If you want a greenhouse in time phone greenhouse stores I’ll get it in three weeks and now when you go on to the site for Robert dyas selling greenhouses you have to wait 10 to 12 weeks now for the same greenhouse that’s because I told them I was phoning trading standards as their advertising goods they don’t have and taking your money AVOID LIKE THE PLAGUE USELESS COMPANY”
“Absolutely terrible customer service we bought a ride on motorbike after one use the battery went flat and would not charge after 2 weeks of trying to get this sorted I get the same email reply saying sorry your item has gone faulty we have referred this to manufacturer give us 24-48 hours to reply if they don’t hear from manufacturer they will issue a refund guess what no refund and when I email I get the same reply. Shocking company, customer services vey in helpful avoid this company at all costs. I am now considering my options possibly citizens advice or trade and standards”
“Appalling ordered a shed over a week ago it arrived on the said day but only half arrived I’ve called twice followed requests to send what’s missing . ( the whole shed practically ) still awaiting customer service rude did not do there job properly the first time I called still waiting .”
“I have used Robert Dyas twice now and will never again.
In the first experience, I was sent a toy robot for my son which didn’t work. I returned and after multiple phone calls was sent a replacement, which actually turned out to be the same robot as the first time.
My latest experience was the purchase of a lawnmower, delivery was supposed to be yesterday so I took the day off especially costing me £200 in wages, but it never arrived. Not only that, it doesn’t yet even seem to have been dispatched judging by email communications (or the lack of). I have contacted RD to see what’s going on. They are “chasing it up” but I’m not holding out much hope…
Poor poor service. Avoid like the plague.”
“Ive had to give 1 star as thats the least i can give, if there was an option for zero i would of chosen that. Ordered a electric ride on vespa for my granddaughters birthday i was told it would be delivered on Sunday, waited in all day, nothing then on the Monday Amazon shipping said they had delivered it, they may have done but not to me. I called there customer service and explained and even offered to send them my cctv which proved Amazon never delivered it, guess what? they were not interested, then they said they would get back to me within 2 days, guess what after 3 days nothing. Apparently they offer exceptional customer service lol, this company are a disgrace they take your money and dont deliver, ive purchased the vespa from Smyths, yes it was a bit more but at least i have it. Only order from here if your desperate and want to loose your money, im still waiting for a refund”
“The sales staff and customers service good but the delivery service not so good hit and mis I have been let down twice in a row some lying saying they have been when they have not been and I have been waiting at home all day”
“Terrible. Ordered my son a birthday gift online. Paid and waited for delivery. One week after delivery date... Nothing. Call to enquire and told it's no longer is stock. No email to tell me, no apology. Had I not called and requested a refund I would be out of pocket. Robert Dyas even told me it's not their fault!
Appalling excuse of a company. Will not be returning.”
“They delivered my tv unit 4 weeks late and as I gone past the 14 days return they won’t accept the return even though I offered to pay for the return! Outrageous company avoid at all costs as they won’t bother issuing a refund or arrange a return regardless of the condition”
“The staff in the East Grinstead shop led by manager Johnathon are extremely helpful. He actually advised me to buy a more expensive kettle - but one that was quicker to boil water and quieter.”
“What a dreadful organisation to deal with. We ordered a pillow, when it arrived we opened it, noted it was unsuitable and asked for a return. They have decided to ignore UK consumer law by refusing it - because the item had been worn? It's a pillow - virtually untouched and certainly not worn (or slept on for that matter). Seems they are quick to take money, loath to refund and certainly loath to understand and obey their obligations under law. Support unhelpful bordering on rude and emails boiler plate and obviously failing to understand. Next step trading standards”
“Bought a 2 seater sofa from here which has barely been used in the 2 years I have had it as it is a guest sofa. One of the legs has completely snapped off, I've been in touch with Robert Dyas to request either a new leg, a refund or replacement and they have said they have no responsibility after 12 months for damages or faulty goods.
Clearly this low quality, faulty furniture is not built to last more than 12 months and you will not receive any assistance when it inevitably breaks. I would not recommend Robert Dyas at all.”
“To all RD customers Hope this helps I was sent the wrong item three months ago, for all those months I have been trying to contact them to resolve this matter , I have been lied to pushed from one call centre to another all reading from the same song sheet all these girls at the call centre do not have an understanding of the English language being part of the problem…. I finally obtained a template letter sent it to them and the next day they phoned me , after three months of trying, although the outcome was not exactly what I wanted ie putting the purchase price back in my account and me keeping the wrong item !?? It seems the only way to get anywhere with these people is to write”
“Ordered a cooking set (costs £145) and it didn't arrive on the day stated. Like many I had to chase them and get an update. It arrived over a week late as they had to put in another order. When I got it, it was damaged. Clearly used. They would only replace the item after collecting it. Seeing as they are incapable of sending items in time I wanted it replaced on the same day. However, they don't do that! The first company I've had say this! Been shopping online for years and a replacement is always sent before removal! This company is a sham. Customer service is not local. They are hard to communicate with. They get cheap labour from South Africa and we get the cheap service here in the UK!”
“By far the worst company I have ever come across. DO NOT BUY FROM THEM. THEY ARE CROOKS. Ordered two things, they never arrived even though I was home the whole time, then they would not give me refund.”
“I ordered a microwave and paid £7.95 for next day delivery. Was suppose to be delivered on Tuesday however when I checked tracking was still showing at the national depo. I rang delivery company who confirmed they don’t have the parcel as yet. I then rang Robert Dyas customer services and spoke to Mfana who was adamant it would get delivered even after I explained that on the tracking it’s does not show delivery company has the microwave and also have spoken to the delivery company who have confirmed they do not have the parcel. Mfana didn’t take on board what I said neither did he check the tracking and just said well the day is not over so you will get the parcel today. Once again I explained the tracking information but he refused to listen or check the tracking just kept saying it shall be delivered today. He then followed up with a email confirming it shall be delivered today (Tuesday). Anyway I replied to email with screenshot of the tracking asking for update I got no reply and it’s Wednesday today and still don’t have my microwave. The customer service is ridiculous and Mfana was so unprofessional no idea how to speak to customers. I paid £7.95 for next day delivery to be chasing it and wasting time is ridiculous. Happy to take my money but not deliver goods or reply to my email very unprofessional and unethical. Why charge for next day delivery if you can’t fulfill??”
“Found worktop saver for me and one for a present without any trouble. Nice choice of finishes. Not a long queue and a very nice lady on the till helped me use my Robert Dyas points. Store nice and clean and well stocked.”
