“Placed order over 4 weeks ago. Have not received product. You already took my money and kept it. Told me 2 weeks ago was being shipped out. You are a joke. You lie and steal from hard working honest people. Never again.”
“Disgraceful service!! Never again.
I place an order for shoes over 4 weeks ago during the black friday sales for my better half for her birthday. Office withdrew associated cost of my order out of my credit card but failed to deliver within the agreed time, I chased them on their live chat after 5 days and they informed me that there has been some delays and I should receive it soon. 4 weeks later still no item and no communication and my cash still being held by office. I raised a complaint with their incompetent customer service team. They informed me that there was a technical issue so my order was not processed and has been cancelled so I should receive the money in 5 workings.
As a result of Offices in ability to deliver on their advertised promise I was left without a present for my partners birthday and they did not have the decency to make things right bearing in mind the stress they have put me through.
From reviewing other customers feedback this is clearly not a one off. Office is a joke of a company and have disappointed a lot of families over this festive period.”
“Disgraceful.
Do not buy online from them. I called to understand if Clarks were available to collect next day and once confirmed I placed an order
The item didn't arrive and I was given 3 to 5 days or return and refund. I called them again after 6 days and I'm now being told 10 days...
They're not reliable in what they say, once 10 days are passed they will tell me 2 weeks and postpone as much as they can.
Refused for a refund, refused to talk to a Supervisor, threated like an irrelevant number
Simply shameful”
“Should be zero!
Ordered shoes size 1 for my daughter received 11. Fine... everyone make mistakes. I've send them back with exchange request and received today SAME PAIR OF SHOES as the box had a characteristic mark on it. Never again. Going to send them back with refund request - plenty shops waiting for customers with open arms. Not worth a hassle!”
“Fantastic, restored my faith in online shopping, used country attire and was scammed, went to office and kept to there promise, even received 2 days earlier than expected.”
“Do yourself a favour and DO NOT BUY from this company.
I bought online a pair of boots and sandals. I kept the sandals and sent to boots back. From me dropping them off at my Collect Plus point and them arriving at Office they had been removed from the bag.
I know they were in the box for various reason.
1/ I didn't take one out of the box as I only needed to try one on to know they weren't the boots for me.
2/ They are not at my house.
3/ I know the difference in weight between and empty shoe box and a full one when taking them to the drop off point.
Office have chosen to not refund me on the basis that I have not returned the boots and that the bag has not been tampered with - this is the same bag that I opened and then re-sealed with tape to send them back, making it tampered with!
When I tried to get details of the complaints department on online chat, I was initially asked how they could help. They told me I had my answer already and I should apply to my credit card company for a refund. I then asked for the details of their MD/CEO which they wouldn't give me. I then found these and put them in the chat message. They were then happy to look into this a bit more. They said they would get back to me and when I asked for the surname of the person I was talking to, the wouldn't give this to me.
They never got back to me, so I wrote to the MD and did not hear back from her either.
So in a nutshell Office are happy to call their customers thieves and not consider that these boots could have been taken by someone on route or once delivered back to them.
They clearly do not care and are happy to lose a customer that has spent a fair bit of money with them in the past both in store and online.
I am mortified to be accused me of stealing and they should be ashamed of treating someone in this way.”
“Do yourself a favour and DO NOT BUY from this company.
I bought online a pair of boots and sandals. I kept the sandals and sent to boots back. From me dropping them off at my Collect Plus point and them arriving at Office they had been removed from the bag.
I know they were in the box for various reason.
1/ I didn't take one out of the box as I only needed to try one on to know they weren't the boots for me.
2/ They are not at my house.
3/ I know the difference in weight between and empty shoe box and a full one when taking them to the drop off point.
Office have chosen to not refund me on the basis that I have not returned the boots and that the bag has not been tampered with - this is the same bag that I opened and then re-sealed with tape to send them back, making it tampered with!
When I tried to get details of the complaints department on online chat, I was initially asked how they could help. They told me I had my answer already and I should apply to my credit card company for a refund. I then asked for the details of their MD/CEO which they wouldn't give me. I then found these and put them in the chat message. They were then happy to look into this a bit more. They said they would get back to me and when I asked for the surname of the person I was talking to, the wouldn't give this to me.
They never got back to me, so I wrote to the MD and did not hear back from her either.
So in a nutshell Office are happy to call their customers thieves and not consider that these boots could have been taken by someone on route or once delivered back to them.
They clearly do not care and are happy to lose a customer that has spent a fair bit of money with them in the past both in store and online.
I am mortified to be accused me of stealing and they should be ashamed of treating someone in this way.”
“My partner and I were served by Anya and her colleague, in store 195. They were both really helpful and very pleasant, nothing was too much trouble for them. I left the shop feeling really happy with not only my purchases but the customer service we received. Well done guys, very friendly, very polite and offered really good advice about the products. Thank goodness for store 195.”
“Very bad site.
Website tells visitors that the company has international shipping and there is a table with the cost of the shipping to each country. You lose time chosing some shoes and, when you place the order, you receive a message telling you that "there are no delivery methods available".
Bad service. Avoid this company.”
“I recently ordered a pair of glam runners on sale. I was sent an odd pair a gold one and a black one. They are refusing to send me a replacement pair as they have gone back up to the original price. They have tried to tell me they are no longer in stock yet myself and daughter are able to go in and order them at original price.
Customer service is appalling.”
“I got online delivery of 5 pairs of shoes. Delivery was fast. However got 2 of them waiting for the rest and its been delivered 1 by 1 the shoes have defects and the shoe laces came undone. I am disappointed. You can see the picture it has a lot of defects”
“I brought a pair of air forces 1s online, when they arrived I noticed they were already creased. The right shoe looked like it had been on display as it had dirt marks on the sole. The cardboard that usually sits in the trainers was missing. There was also a knot in the shoe lace. Unfortunately this will be the last time I order from office.”
