“Disgusting service. I had returned shoes as they did not fit me (had to pay for delivery £3.99 and separately for return), using Royal Mail Signed For service. Despite having a proof of delivery to the Warehouse (signed and dated), OFFICE has refused to refund my order because they could not locate my parcel in the Warehouse! Not only it took them 10 days to came up with the answer they also suggested that I contact Royal Mail to find out what happen with my parcel, despite having a direct proof of the parcel being delivered. Avoid! Avoid! Avoid!”
“On 6/8/21 at 14/59 in Cheltenham OFFICE I was served by a young man, I think he was the manager and by Lynda. I have to wear orthotics and most of my shoes are laced up but the young man found two very pretty sandals that I wear with my orthotics. I can say my sandals are the prettiest in my wardrobe and they both have changed my look and my life. Thanks to both of them in the Cheltenham Office. Brilliant chaps.”
“Stef was Polite , helpful great service at the Enfield town branch (169) ,everyone is always helpful at this store. I have worked in retail all my life in all departments so always refreshing when you enter a shop that still has good customer service as it has become rare in this day and age I totally recommend Office.”
“Ordered a pair of AF1 on the 3rd of August with express 3-5 day shipping to Australia.
My item was held in UK customs until the 20th of August due to an incomplete invoice which neither DPD shipping service nor the office customer service could resolve.
After countless web chat sessions the tracking was updated to returning to sender and now I’m being told that I have to wait for the office to verify whether they receive the item prior to refunding my money.
I paid 89.99 for the shoes and 45 pounds for express shipping. Absolutely the worst experience I have ever had. Do not buy with this retailer- especially overseas!”
“Went with my sister last Thursday to Fort Kinnard Edinburgh. Keri the manager was very helpful and attentive nothing was a problem. She ordered trainers for my sister as they didn’t have her size . I will definitely go back … it’s so nice to get good service with a smile !”
“WILL NEVER BUY FROM THEM AGAIN!!! WORST AFTER SALE SERVICE.
If I could give this company MINUS 100, I WOULD!!. They are absolutely DO NOT deserve a 1 star. I’ve recently purchases leather shoes ( I’ve tried on the shoes for a first time at home and the stripe ripped off straight away) I have sent images straight away and I hope that they will apologies for a sending defected shoes and process a replacement. What I have received in a return is a horrible customer service, they have asked me to send the shoes back to Scotland for an inspection ( where you can see that the shoes are faulty and they have been literally purchases few days ago – therefore how is possible they already broken?) They do not provide any labels, or help! Literally I am without shoes and with no money!
This was a last time I have purchased something with this company and I would never again! You can be sure that if the things go wrong and they sold you faulty item – they would never make it right for a customer. I have worked in this industry for a years and I have been a customer service manager – that’s not the way how you treat your customers. Maybe if you want eventually to loose the business. Good luck!”
“Visited the store in Bournemouth and was served by Rachel and Vikki. I tried on some white doc martens sandals which were not in my size and none in stock. Rachel & Vikki went out of there way to help, ordering a pair on line for me to be delivered in store for collection. I picked them up the other and really pleased with them. Great service from these two, great store generally and staff very helpful.”
“Visited the store in Bournemouth and was served by Rachel and Vikki. I tried on some white doc martens sandals which were not in my size and none in stock. Rachel & Vikki went out of there way to help, ordering a pair on line for me to be delivered in store for collection. I picked them up the other and really pleased with them. Great service from these two, great store generally and staff very helpful.”
“Got doc Martin’s in December as present, after lockdown tried to return when shops opened didn’t have receipt, told by staff to bring bank statement in
Did this but it was slightly out of returns date (even though I wasnt advised this) and they wouldn’t return them!
Wouldn’t let me speak to customer service.
Absolutely no care for customers or the situation we’ve all been in. Will never buy from Office again”
“Purchased a pair of white Veja trainers to Ireland and there was an inport fee of €126 to get these delivered to Ireland. More than the shoes cost me. I paid delivery fee to Office already. They should have highlighted there would be additional taxes and charges from DPD”
“Do not order from this terrible company I ordered shoes that cost 100 pounds which was not delivered but said they was delivered and are now prolonging my refund stay well clear”
“I placed my first order with Office and when I received the trainers one was black suede but the other was faded to a dark grey! They were on sale but that makes no difference.
They looked ridiculous so I returned them immediately. I wrote a review but Office refused to publish it saying that it didn't meet up with their guidelines! What's the point of asking for reviews if you only publish the good ones??”
“The first time ordering from this shop and I received giant shoes with the right size on the label but 5 cm bigger in reality. Definitely defective because that difference is not a sizing issue. Customer support said this is a size issue and don't want to cover the return. So I have to pay for delivery and return for these cheap oversized shoes.”
“Absolutely disgusting service I received an empty box gave customer 6 days to investigate the matter, they told me to take it up with my bank! They said they would reply within 24 hours..... Despite me telling them I work long hours as a key worker and I look forward to the little perks of receiving goods as pick me ups, I’ve asked to be referred to a manager several times and that has been overlooked! Feel victimised and felt like I’m being treated like a common criminal!
I’ve shopped at office for years, with my husband and now children but will no longer be going to them, there are other stores who offer a much better service!”
“I wasn't very happy happy with online service provided but must write a special thank you to "Jas" from Carnaby Street store as she was very helpful with the problem and process I was trying to solve.”
“AWFUL CUSTOMER SERVICE. Order number W58155013
Ordered a pair of Nike trainers for my niece on 31/12/21 from what I THOUGHT was a reputable company. Did NOT select click and collect - but got an email saying my shoes are on the way on 4/1/21 and I would be contacted when ready for collection. Then radio silence...
Emailed them 10/1/21 and told 11/1/21 that the item arrived to store 4/1/21 and they would email me when ready for collection 'today' (again even though I did NOT want store collection).
Emailed 18/1/21 stating that I STILL had not received the item nor email updates and got a reply saying that stores are closed Tue and Thur?! What does that have to do with a 3 week delay?
They have now stopped responding to my emails. I will have to file a Section 75 on my credit card to get my money back. It is 29nd Jan, still without my product.”
“Awful awful awful. Customer service very bad you cannot contact anyone except through email which none of their email reponses seem to make any sense to the query you contact them about. They still have their Christmas out of office on their none existent phone lines and their live chat not working at all since forever.”
“Truly awful - will never purchase from here again and recommend that nobody else does either. Ordered a pair of converse 22nd Dec and received a confirmation email that they had been despatched and the money had also been taken. A week later, I attempted to track my order and there were no details so I tried to contact customer service. On January 4th, they finally responded to me and told me that they would look into this for me. I didn’t get any correspondence and had to send another message 3 days later. On Monday 11th Jan, I was told that my order was ‘lost’ and they would re order for me so I received another email with a different order number. Today (16th Jan) I messaged AGAIN because I still hadn’t received any item or heard from them. I then received a response to tell me that my item was out of stock and that I should have received an email about this (which I definitely didn’t!). It seems that they are very happy to take your money and I feel that if I hadn’t followed up on this, I would have been robbed of the money without receiving anything. I have only received a refund through persistence. Awful customer service - do not order from here!!!”
