Nisbets Reviews

Name: Nisbets
Rating: 2.94

2.9 Rating 36 Reviews

47 %

of reviewers recommend Nisbets

Company Reviews

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2.9

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Nisbets 1 star review on 18th March 2023

Alan

Anonymous

Anonymous // 01/01/2019

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“Competitively priced products as ever and prompt delivery. Thank you!”

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Posted 5 years ago

“very quick delivery, easy to order”

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Posted 5 years ago

“Very poor customer service. Unhelpful staff. I have ordered from this company several times but won't be doing so again.”

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Posted 5 years ago

“A purchased item malfunctioned, called them and explained the situation. They sent me a new one and collected the old one at no cost. Highly recommended.”

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Posted 6 years ago

“I have had multiple orders from Nisbets with not 1 delivered correctly. I now have an item which they have assumed I have used commercially, however, they have NEVER advised that items purchased for home use cannot be purchased on my account? Their customer service response was "it is what it is" Utterly shocking service for the past 10 months.”

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Posted 6 years ago

“The goods arrived the day after I placed my order. They are exactly as described and just what I needed.”

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Posted 6 years ago

“We are still fighting to get our money back. Although we have consumer rights behind us, that allow us to ask for a refund on a coffee machine we purchased ,within 14 days, whatever the reason, as it was over the internet. The machine is sold as a professional level coffee maker but it is not and we have tried for nigh on two weeks every day to get the machine back to them and get our money back. All they do is keep fobbing us off with excuses and saying that the manager will get back to us. They clearly have a system of employing people to fob off until you get fed up. Seems this great customer service is a clever marketing ploy but has an underlying dark side. Be very aware when buying from these characters. We are now speaking to trading standards and our solicitor, Biggest thing is that it is our sons business of 21 years old and the money the machine cost is everything he has and so it is effecting his young business.”

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Posted 6 years ago

“ordered over £40k worth of equipment in July had a problem with Foster ice machine, informed the rep who promised to get problem sorted after 4/6 weeks seemed to be wasting my time as nothing had happened contacted Nisbets service 4 visits from engineers to find fault now in October!! eventually found fault and promised repair within 24 hrs 4 days later I make a call and told engineer would be out asap. turned up today 11/10/17 and wrong part ordered !!! it is a joke. Been buying ice now for 2 months asked for reps boss name and no reply. Plenty of other catering companies that give better service I am sure because nobody could give a worse service.”

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Posted 6 years ago

“Greetings, visited Nisbets (Nottingham Branch) on 28/9/2017, I was warmly welcomed by staff member Faye, she kindly helped me and shown me samples of stock which I was interested in for catering trade. The customer service I received was excellent and will be returning again.”

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Posted 6 years ago

“NEXT DAY DEL”

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Posted 6 years ago

“Nisbets online ordering service is really quick and easy. Delivery options are very customer friendly with four different options. Delivery is by Parcelforce so always traceable. Nisbets goods are high quality and durable. Highly recommend”

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Posted 6 years ago

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Posted 6 years ago

“Easy to order and wide range of goods with fast delivery”

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Posted 6 years ago

“The staff at my local Nisbets are incredibly helpful and informed as to their stock and where to find it. Great experience!”

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Posted 6 years ago

“This company has always supplied us with cleaning materials which are low cost due to bulk buy, I have no problem with the products but they have recently starting charging for delivery which used to be free over £50.”

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Posted 6 years ago

“GOODS DELIVERED NEXT DAY AS STATED, STAFF MOST HELPFUL AND VERY POLITE”

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Posted 6 years ago

Nisbets is rated 2.9 based on 36 reviews