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New Look Reviews

4.2 Rating 514 Reviews

83 %

of reviewers recommend New Look

Company Reviews

4.2

Based on 514 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

New Look 5 star review on 19th October 2022

New Look 5 star review on 19th October 2022

New Look 1 star review on 7th April 2022

New Look 5 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New look customer service has seriously gone down hill! A paperless receipt is useless to anyone who does not use the Internet & there are plenty of people who don't or can't!. Also, the no returns or exchange policy for goods bought without a receipt is unfair. I won't be rushing back to shop there!”

Posted 3 weeks ago

“not happy at all when i ordered my jewellery it was all broke every single part off it i was not happy at all and when i wanted to get a refund hey said no 1 start very angry and upset!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.”

Posted 1 month ago

“Just purchased some jewellery and a bag but when I opened it the jewellery was broken and there was no bag but newlook have still charged me for the missing bag very disappointing will be taking my business elsewhere from now on”

Posted 1 month ago

“Friendly service and great deals in the sale and out”

Posted 3 months ago

“Sold my daughter a gift card that doesnt work and when she complained they BLOCKED HER!!!”

New Look 1 star review on 10th November 2023

Posted 5 months ago

“Extremely rude member of staff short blonde girl kept saying she was a manager and could do what she wanted.”

Posted 8 months ago

“Thank you new look for my new order everything is fantastic, I'm one happy customer 😀 thanks again 😀”

Posted 1 year ago

“Excellent customer service and very efficient. Wonderful staff.”

Posted 1 year ago

“Myself and my wife arrived after 5pm last Sunday and they was approaching us straight away asking us to leave as they was closing when they should of been open to 5.30pm, guess they hate their jobs that much that they cannot wait to go home so rush customers out 15 minutes before closing. I'd sent feedback to the directors office as it's the busiest time of the year so why close early and the manager in the arndale branch just lied about them politely reminding people it closed at 5.30 when in reality the shutters were half way down on the front and they was kicking people out at 5.15 saying they was closing so shame the directors office couldn't of just viewed the CCTV to see they are employing dishonest managers who treat customers poorly Offered a £25 voucher from them but told them to just put it towards staff training as they do not value customers as see them as a inconvenience if they arrive after 5 then hassle them back out of the shop”

Posted 1 year ago

“New Look should be ashamed of themselves! Emailed saying was out of stock, but still in stock online and available to order…but back to full price as the sale had ended!! Rest of order a week late!! Unable to get responses on WhatsApp as robots, live chat I tried twice and both times kicked me out after waiting 45 minutes both times, no telephone number and 5-10 working day reply time for emails - disgusting service. Be careful!!”

Posted 1 year ago

“I bought a jacket last wkend on the black fri sale . Loved it , but today 1 wk late after blk friday they had them further reduced which for me means.....**** steer clear of new look black friday deals as they will be further reduced after ***#annoying but just to let people know !!!!”

Posted 1 year ago

“Visited Bradford Store in Kirkgate on Monday 17 October 2022. Got a lovely Jacket and blouse reduced from £55.98 to £30. Great quality, look lovely and are machine washable. Blouse was £11 and it looks like a designer, expensive one. Your survey was emailed to me but it’s not working. Please enter me in the £200 prize draw would love some more New Look clothes. I have attached photos. Always loved NL right now with austerity it is an affordable way to look fantastic. My sister in law worked in the Skipton branch for about 15 years. Photos attached. I am size 8 to 10 and would love to try out and review clothes for you. Especially love my new buys and the Hallie leather look black jeans I bought last year (size 8). Alison”

New Look 5 star review on 19th October 2022

New Look 5 star review on 19th October 2022

Posted 1 year ago

“I bought an umbrella and it broke within 3 days and the refused to collect it even though I had the receipt to return it. What a bad shop to buy something from, bad qualities”

Posted 1 year ago

“Brought the new white boucle' utility blazer was very pleased with the quality & fit so had to order all the other colours Green, turquoise & black, they would go with any outfit. Delivery fast & efficient service.”

Posted 1 year ago

“Quality of shoes very very bad”

Posted 1 year ago

“Very good quality and attention to detail ,I bought 3 pair shoes and 3 belts ,all really nice .Bought online and very impressed with the packaging of items”

Posted 1 year ago

“Wow what a fantastic experience I have just had in the Derbian, Derby Centre at the New Look, Inaaya served me and what a pleasent and lovely girl she is. A credit to New Look, fast, efficient and so nice with it. I had a dress to order and three returns. Thankyou for helping me. Jenny”

Posted 1 year ago

“I purchased a blouse in April that I had to return. The color was nice but the quality was not worth the price. Unfortunately I returned the item which cost me an additional $17. and change to send back to China. I sent the item back in May with confirmation that it was returned. I emailed the seller and they did respond stating they had not received the items and they would be researching it for me. Well, two months later I keep getting the same response and as of today July 27, 2022 I have not received a refund!!! This has been the worst customer service return/refund process I have ever experienced and I will NEVER order nor purchase anything from this company or seller again!”

Posted 1 year ago

“Great service from Manyong in the metrocentre who helped me find a top which fitted my requirements. Lovely girl.”

Posted 1 year ago

“Ordered an item to be collected at crystal peaks store Sheffield. Had to pick a date and time to pick it up, ridiculous. Went to pick it up and was told because I couldn't find my order number on my phone the assistant told me I couldn't get it has she needed the order. Went back 2 days later with order number where the assistant just asked me my name and didn't need order number. Why couldn't the first assistant do that. Ordered a medium but would fit an xxl size lady so disappointed with the service.”

Posted 1 year ago

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New Look is rated 4.2 based on 514 reviews