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New Look Reviews

4.2 Rating 514 Reviews

83 %

of reviewers recommend New Look

Company Reviews

4.2

Based on 514 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

New Look 5 star review on 19th October 2022

New Look 5 star review on 19th October 2022

New Look 1 star review on 7th April 2022

New Look 5 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of trousers from my local store and they were on the sale rail. When I got to cash desk, girl said they were new in so full price. Ok. When I got home, checked on line and they are 40% off. Robbery. Customer Care is non existent. No phone number, just chat, which is usually unavailable. Avoid,avoid,avoid.”

Posted 2 years ago

“Beware all buyers. If you buy online and decide to return items to a store for a refund you won't get it. I was shocked yesterday to be given a gift card. It should show on your invoice how you paid so you can have the payment return back to your payment card. I was forced to buy items from the shop that I didn't really want. Beware when buying online 😳😬😳. Plus the clothes I returned were way to small for normal sizes. Seem to be catering for 16 year olds.”

Posted 2 years ago

“Padded bra's for 9 year olds, are you for real. Despicable company who are normalizing sexualising our children. I will never buy clothes for my kids from here ever again. Boycott this company and their attempts to advocate paedophilia.”

Posted 2 years ago

“My parcel was stolen by the postman. Royal Mail immediately issued a case, apologised and asked that I let New Look know. 13 days later, New Look still has not re dispatched the items … instead I get the joy of a daily email apologising for the delay and asking me if the neighbours might have taken the parcel. Last time I order from them.”

Posted 2 years ago

“I've just come home from New Look Trostre. LLANELLI branch. What a lovely shopping experience I had. The staff were amazing & helped me choose gifts for my granddaughter. Thank you so much.”

Posted 2 years ago

“I went in to your newlook shop in team valley gateshead on 1/4/2021 as had wanted to order a top from newlook but realised my old card mumber was on I asked a young lady SARAH M if she could explain how to change it she then did it for me then took me to counter and ordered it for me nothing was a problem to her I credit to shop and company all staff are lovely but SARAH give that little bit more especially in these times thank you”

Posted 2 years ago

“My experience with "New Look" is positive. I like the new collection and the design of the clothes, you can change many looks by mixing and matching. Prices are affordable for everything and you can always find promotion in store and online. I would describe recommend New look😊.”

Posted 3 years ago

“It's a fast fashion brand, but the quality is way better than Boohoo( just for comparison), while prices are only slightly higher, though you can buy reallly cheap if items are on sale. Customer service takes a lot of wait and patience, as they may take several days to reply, but you just have to hold on, since they'll reply, in a kind manner, being super helpful. The style isn't as edgy as Boohoo, if you're looking for a mini bodycon dress, with a plunge neck you won´t find it in New Look.”

Posted 3 years ago

“Really good and quick to get a refund when my item was washed and faulty not my mistake Really fast sorted super quick thankyou xx”

Posted 3 years ago

“Sent the wrong sized jeans on multiple orders. Despite correct sizing shown on all recipets. Really annoying as cannot go into shop to rectify and no point continuing to order as i doubt they will ever manage to send the right ones!”

Posted 3 years ago

“Order black jean type trousers came not nice, way to baggy, and the material is horrible don't buy waist of money ..you saw theses in the shop no way would u have bought them”

Posted 3 years ago

“Always great products and even better when in the sale. Quick delivery 5*****”

Posted 3 years ago

“Wrong size coat delivered have done all I've been asked to do, still no satisfaction, totally shocking customer experience, and they say they have messaged me privately after I left a review on trust pilot they haven't”

Posted 3 years ago

“Very very very bad customer service 😡😡”

Posted 3 years ago

“Aucune communication. Zéro. J’ai passé ma commande il y a 3 semaines et ne l’ai toujours pas reçue alors que cela aurait dû être le cas 5 jours ouvrés après le passage de la commande. Pas d’infos de suivi, d’après la Poste ils attendent toujours que le colis leur soit transmis par l’expéditeur. Est-ce vrai, ou est-ce un problème de scanning à la Poste? Qui sait... Des retards peuvent arriver, soit. Travaillant moi-même au service client d’une marque internationale, je côtoie tous les jours 3-4 transporteurs différents donc je connais bien le problème, c’est clair. Mais outre le manque de communication du transporteur, celui de New Look est vraiment inacceptable. J’ai envoyé plusieurs e-mails, j’ai aussi tenté Twitter, mais dans les deux cas je ne reçois depuis deux semaines que des réponses automatiques me disant que ma demande serait bientôt traitée, qu’ils sont très occupés. Donc je poireaute. Des jours et des jours, sans colis, sans nouvelles de personne, que dalle. Impossible de trouver un numéro de téléphone pour les contacter directement, bien sûr... Je perds mon temps à essayer de trouver des nouvelles idées pour ENFIN avoir une réponse d’un humain avec plus d’informations sur la livraison de ma commande, sans succès. Vu le prix des articles (et des frais de port!!!), on s’attend quand même à un meilleur service. Sachant que c’est mon métier, pour que j’en arrive à perdre patience avec un service client et à leur laisser des avis négatifs publics, c’est qu’il y a un GROS problème parce que j’ai du coup beaucoup de respect et de patience pour les gens pratiquant cette profession. Ca m’attriste un peu de faire ça, c’est d’ailleurs la première fois de ma vie que j’en arrive là, mais à un moment faut arrêter. C’est vraiment inconcevable de laisser les gens comme ça sans nouvelles pendant aussi longtemps. C’est une honte – faites votre boulot svp! Commande HY319397711. Merci de faire le nécessaire.”

Posted 3 years ago

“Very bad customer service!”

Posted 3 years ago

“Affordable and perfect sizing across all clothing and footwear”

Posted 3 years ago

“Before the third UK lockdown, I had ordered multiple items of clothing from the New Look website. This is the first time I have ordered from their online store, so I was hoping for a good experience. When I had already selected and paid for the items, waiting for it to be ready to collect, the lockdown was put into place. After a bit, I decided I should just get a refund for my order instead of waiting for months just for some clothes. I emailed New Look, only to never receive a reply. I ended up emailing them again after waiting. I never got a response to that email either. I searched online for a customer service line, only to find that they didn’t even have one. But I did find that they had a number I could message. So of course, I messaged them, explaining the situation. All I got was the automatic response. After a long period of waiting, I never ended up getting an actual response back. I then emailed them a third time. I have yet to receive a reply.”

Posted 3 years ago

“Newlook is my go to for online clothes shopping. Excellent value, great selection and never any issues with delivery. I just bought a fabulous dogtooth coat, which arrived very quickly considering its Christmas time.”

Posted 3 years ago

“Contacted live chat the adviser resolved my problem very efficiently to my satisfaction 5 stars Newlook.”

Posted 3 years ago

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New Look is rated 4.2 based on 514 reviews