“Said it was delivered to my address
The parcel was not delivered the company did nothing to help I lost my money and no parcel or refund given
Awlful customer service , rude and not helpful
I would not buy from this company”
“I bought a pair of trainers and I decided to return it back as the trainers looks far different from the one the advertise it on the website, and I got a return label and I sent it back, at the end I contacted them about my refund and they said the address you sent it to this is not our address so I lost my trainers in between I paid £45 it's all gone, I recommend every body don't buy anything from this company because they items all fake and very different from the picture which they have on the website.”
“FAQ's and help useless. I've spent an hour trying to get across my problem with, I suspect, a robot.
Mandmdirect charge a lot for returns and make it impossible for people confined to home.
How hard is it to include a return form with your purchase and arrange payment to activate if needed.”
“Been purchasing of mandmdirect back when it was a catalog my Nan let me pick stuff from 20 years ago and as a adult I purchase stuff for me and the kids plenty to choose from and easy to send back of issues.”
“Avoid at all cost, I am over £100 out of pocket over Christmas because they've damaged a parcel in transit, they won't refund whilst they wait for the package to be returned by courier, I never even recievd it to check damage, evri sent it straight back. No presents and no refund over Christmas, what a way to run a business, we used them for years as a big family and will never use again, I will continue to leave negative feedback everywhere untill my money is returned”
“I ordered some tracksuits from their website and I haven't got my order till today. It has been 15 days now. The shipping company said it was sent back to company. MAndM is denying this and have been telling me to wait since 15 days. They have kept my money and order. I have all evidence and their customer support is very much rude, disappointing and mentally harassing. Dont order from this website ever. MandM - I am now in process of raising this with a solicitor.”
“Brilliant company. Goods i have ordered are excellent quality and good value for money.Ive had 3 deliveries all delivered on time.Changed my opinion on shopping on line.I highly recommend this company”
“I bought XS tracksuit for my partner and the bottoms were way too big! The top was perfect but the bottoms were definitely large! Trying to return them I was being asked to pay over €10 more when the fault wasn’t mine was very annoying! Ended up giving them to a charity shop as it didn’t seem worth it to pay all that money to get the size I asked for! Wouldn’t chance buying anything again! Pity as I would have been a great customer!”
“Price and delivery great....but just don't ever attempt to send anything back.....live is short and I cannot explain the hassle, stress and inconvenience of attempting to send anything back”
“Ordered a bag and was just dumped on the path outside my property in the rain for over 7 hours and the company has been no help and now have the hassle of trying to get it returned to them using the same rubbish courier as that is the only option so pays for the courier to treat parcels with no respect as then they get payed twice for returning it as well
All the company can suggest is to offer me free delivery on my next order when obviously there will not be another order after the hassle they have caused me so wouldn't buy from them again or recommend them to anyone”
“Will not refund my return, it has been over a week and they are giving excuses that it has been worn, when I have not tried any of the clothing on. They were all too small without even having to try any of them. They say it was in the T&Cs, but when creating my account and placing an order, I did not agree to any T&Cs, so my consumer rights should still be considered.”
“Terrible experience. Returned 2 items. Poor customer service. Still waiting for refund.
Do not use this company.
I've had review taken down from site. I feel they are manipulating review sites, to maximise positive reviews.”
“Do not use this company. “No Quibble Returns” what a joke. I sent back a parcel, and they refuse to refund me as the item of clothing has been tried on. They claim it’s “been worn”.
I have purchased many items over the years and this is the first item I have sent back. It’s disgusting that they are refusing the refund!”
“I some products and payment was…
I bought some products and payment was through Klarna. However, an item within the order was not delivered which mandm direct notified me and informed me refund has been made through Klarna. Despite emails with both parties, with Klarna denying receiving payment and mandm direct otherwise, both parties have denied any responsibility and up till now I have not received any refund. I will advise never to deal with irresponsible retailers and intermediaries”
“I had bought a jacket for my husband which was to big i tetured it when i didnt get the miney refunded i emailed them they said that i had sent through some metal which i certainly did not “Rubbish customer service do not shop with this company returns do not get refunded if the parcel does not arrive back even with parcel labelled they had provided and sent correctly it’s my fault not the Parcel shop I dropped it off to.”
“Promised Christmas presents delivered via courier by 21st December. Made me wait in all evening 21st, 22nd, 23rd December and still not here. Unprofessional and unhelpful emails and online chat. Make sure you use paypal for refunds as they will refuse to refund or cancel.”
“SCAM!! I returned the order using the label tehy sent and i paid for. emails querying refund not answered, when i called they advised i had to wait 2 weeks, after 2 weeks still no refund, i gave them the receipt, tracking, date, time, shop it was returned to, but they said goods got lost and they won’t refund or assist further. I can’t speak to manager as they won’t put me through (they said they will call back which - guess what, didn’t happen), and any response from customer service is now we won’t assist further.
My case is now with Cdrl and i’m seeking help from other organisations - but save yourself the trouble. Clothes arent that great either, that’s why i returned them.”
