“Your web site said an item was in stock and let me order it, but it was out of stock and you made no attempt whatsoever to inform me. In my opinion this is poor customer service, however the goods did arrive as you said once I chased you for a delivery update.”
“Hoped to buy the Pima magazine offer but found the website unhelpful on that. So phoned and had a very pleasant lady who did her best to order this offer for me as website could not do it. She said she would pass on to her manager and they would be in touch. Nothing happened. In the end my husband using the website ordered me two packs of cards but not the Prima offer. They arrived quickly and am pleased with them. However was very disappointed not to get the excellent Prima offer. Sylvia Turkington.”
“I ordered some cutting blades, had two emails to say they were in their way but they didn’t arrived. Contacted customer services and they sent replacement. They said they couldn’t track original parcel which I find very strange??”
Posted 1 month ago
Sorry to hear your were not happy with the service.
Unfortunately parcels do go missing from time to time and the quickest resolution for our Makers is to organise a replacement as soon as we are made aware of any issues.
“Scan and cut mat was packed in plastic pouch which allowed the mat to bend in the post so it is awkward to load in machine. Needed a rigid backing sheet and do not bend markings on outside.
However arrived when promised.”
“I am sorry to say I was disappointed with my purchase. So much the same and I had two of the 8x8 paper pads. I had so looked forward to the delivery but had expectations of some card blanks and more variety maybe some creative ideas. The delivery was excellent ordered Sunday arrived Tuesday. The quality of the paper is good. But I was disappointed. With regards Anne Pratt.”
“The men's package came without instructions, No envelopes and no sticky bits to make anything. Wife was not best pleased. Womens package she received first was brilliant so that is why she wanted men's”