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Mainline Menswear Reviews

2.1 Rating 129 Reviews
28 %
of reviewers recommend Mainline Menswear
Company Reviews Questions Metrics
2.1
Based on 129 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Mainline Menswear 1 star review on 24th December 2022
A Shepherd
Mainline Menswear 1 star review on 28th November 2022
Khan Choudhury
Mainline Menswear 1 star review on 23rd July 2022
Anonymous
Mainline Menswear 1 star review on 23rd July 2022
Anonymous
Mainline Menswear 1 star review on 23rd July 2022
Anonymous
Mainline Menswear 1 star review on 31st March 2022
Marie T
Mainline Menswear 1 star review on 31st March 2022
Marie T
18
Anonymous
Anonymous  // 01/01/2019
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Khan Choudhury
Unverified Reviewer
“This company is a SCAM. They will send you out faulty items. Only for you to then pay for the return. This is the way of them making money. Trading standards are looking into this. I ordered XS and I received what seemed like an XL even though it had XS printed. I have uploaded a screenshot. The large vest is the one from mainline menswear. And the other is my own vest which is a size XS. Just look at the difference between the two.”
Mainline Menswear 1 star review on 28th November 2022
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Received fake utem and customer service wont entertain a refund”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Made 2 separate purchases, no complaints from me. Both orders arrived in less 5 days from UK to Australia with free shipping. Items on sale too good!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“So angry this company advertise their clothing and itwms as genuine. This is not true I ordered 3 Hugo Boss T-shirt’s and they are fakes and terrible fakes at that. The material was so thin and not even a label on the items! So angry , what a joke !”
Helpful Report
Posted 1 year ago
Emma
Unverified Reviewer
“Absolutely shocking customer service, no help received whatsoever. I kept getting fobbed off. I returned an expensive item which got lost. I received no help from customer services. The issue is still not resolved and I happened in July.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Arrived on time and was happy with service definitely recommend!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Shirts feel and look 'fake', size is incorrect, pictures are not aligned with reality. Very poor customer services and no intent to make it right”
Mainline Menswear 1 star review on 23rd July 2022 Mainline Menswear 1 star review on 23rd July 2022 Mainline Menswear 1 star review on 23rd July 2022
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“They force u to remove your bad reviews and don’t believe you when items are missing”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Purchased an armani t shirt. It had two slice marks on the front so informed customer service within 20 minutes of receiving the faulty goods. Asked to take a picture & email them. They replied saying I'd damaged the top while opening which was impossible as I have very short nails & denied to replace the faulty goods. DO NOT BUY FROM THESE COWBOYS. Only cheap because they sale faulty goods.”
Helpful Report
Posted 1 year ago
Ed
Unverified Reviewer
“Ordered few items…one of it came wet, stinky and mold stains on white shirt. I contacted customer service the same day I received the package but they refuse to replace the shirt”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Don’t buy from this company I would have given no stars but it wouldn’t let me, I ordered a pack of T-shirts for my son which he tried on and realised they were too small I was refused a refund because they said there was a “deodorant smell”from the t shirts all I wanted was to return for a bigger size I will never order from here again”
Helpful Report
Posted 1 year ago
Chelsea
Verified Reviewer
“I would give this company zero stars if I could. Got rejected for an exchange or refund due to a white shirt that apparently got sent back with an orange mark around the collar, they have sent me it back & nothing on it, but will not accept any refund back to me, so basically keeping my money, so not only am I stuck with a mens t shirt that’s way too big but also out of pocket! It’s an absolute joke that they can do this, also they have had no communication with me in the whole 2 weeks this has taken, just a letter in my returned parcel telling me that no refund is coming!! But then getting bombarded with junk mail from them, will NEVER buy from this company EVER again!!!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“These guys hound you with junk emails with their offers despite unsubscribing to about 3 of them now. Shop elsewhere as many many retailers have the same deals but none are as relentless as these guys.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The customer service from this company is appalling! I will never be shopping with this online business again.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“They sell fake clothes”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“If I could choose minus 5 on stars then I would!! One of the worst companies i have ever dealt with, the customer service is horrific and there main manager Fleur palms you of every single time and always makes excuses… I bought a £170 Ralph Lauren gilet it got delivered I literally put it on and was too big so I packed it straight up and sent it back the following day. Too my shock a package come back 3 weeks later and low and behold it was the gilet with a hand written letter of (fake management) saying they can’t return it saying it smells of aftershave and was marked. There was no mark at all and smelt brand new, So I rejected it and sent it back, They are still rejecting it and are keeping hold of it until I send them £3.50 for delivery (so they are stealing it technically) but I’m still £170 down… DO NOT USE THESE SCAMMERS”
Helpful Report
Posted 1 year ago
Emily
Unverified Reviewer
“Counterfeit website Avoid!!!!”
Helpful Report
Posted 1 year ago
Rupert Clark
Unverified Reviewer
“Terrible customer service and have no idea about clothing sizes. I even pointed out the manufacturer agreed with me but was told it was 'my opinion' and not fact. There are so many negative reviews on here and I wish I had read them first. They are not even that cheap as if you look around, other companies sell the items for less and with much better service. They clearly spend more on pushing themselves on social media than staff or training.”
Helpful Report
Posted 1 year ago
Marie T
Verified Reviewer
“Was reassured could return product, lied to, customer services absuty shocking not sure the teeshirts are genuine, there are 100s of us just month aline that have conned and ripped off”
Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022 Mainline Menswear 1 star review on 31st March 2022
Helpful Report
Posted 2 years ago
Rishi
Verified Reviewer
“An absolute joke of a company. Customer service is an absolute shambles. Wouldn't accept a faulty item and kept making excuses and sending me around in circles. Definitely do not purchase anything from this pathetic excuse for a company.”
Helpful Report
Posted 2 years ago
Mainline Menswear is rated 2.1 based on 129 reviews
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