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Logs Online Reviews

4.7 Rating 1,653 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

Logs Online 5 star review on 5th September 2022

44

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We buy our compost every year from LogsOnline and are always completely satisfied with the price, the service and efficient delivery they offer. Thank you Foundry Fields Allotments.”

Thank you so much for your 5 star rating of Logs Online. We are sure the compost you buy every year from us will be of the highest value, when it comes to price, service, and delivery. We are glad that we can provide you with the level of satisfaction you expect. Thank you for your loyalty."

“Great value for money”

Thank you so much, Chris, for your 5-star rating of Logs Online! We're so glad you've found great value for money. As a loyal customer, we really appreciate your continued support. Thank you!

“Good quality lofs prompt delivery and well packaged”

Thank you so much for your 5 star rating of Logs Online! We're beyond pleased that you admired the good quality of our logs, prompt delivery, and well-packaged products. We will continue to strive for excellence in our services.

“My logs, kindling sticks, and firelighters, all arrived at the arranged date and time. In fact, early. A very good price, as well.”

Thank you, Martin, for your 5 star rating of Logs Online! I'm delighted to hear that your order arrived at the arranged date and time, and even earlier. It's great to know our product is competitively priced, too. Thank you for your positive feedback!

“quick delivery and great logs. I love the ease of carrying them in the bags.”

“First-class service, well packaged with speedy delivery, high quality and fair prices”

Thank you Eric, for your 5 star rating of Logs Online! We are delighted you recommend us for our first-class service, well packaged with speedy delivery, high quality and fair prices. We appreciate your positive review!

“Lorry arrived on time,the driver was brilliant , with his mini forklift truck he shunted the giant log crate directly into the garage where I was going to stack the timber.”

“Brilliant Service once again”

Thank you so much for your 5-star rating of Logs Online! We are delighted that you have had a brilliant service experience with us once again. We are grateful that you are a loyal customer and continue to choose us for your log requirements.

“Prompt and efficient service, pleasant delivery driver, what more do you need ?”

Thank you very much, Derek, for your 5 star rating of Logs Online! We are so pleased to hear that our prompt and efficient service, as well as our pleasant delivery driver, were to your satisfaction. We strive to provide the best experience and it's encouraging to hear that we succeeded in your case.

“Delivered a day earlier than stated on website but driver was great and delivered the pallet straight into garage. The wood was well wrapped and crate full. The wood burns well in my open fire. Ash is a bit more expensive but worth it. Will order again.”

Thank you Glenda for your wonderful review and 5 star rating for Logs Online! It sounds like everything went smoothly with your delivery and the wood was in great condition. We're delighted to hear that your open fire burns the wood well and that you'll be ordering from us again. Thank you again for your kind words and support!

“Extremely helpful and a professional service, will definitely use this company going forward”

Thank you so much, Mike, for the positive review and for giving Logs Online a 5-star rating! We are so glad that you found our service to be extremely helpful and professional - we'll do our best to continue providing an outstanding service going forward. Thank you again!

“.....................”

Thank you so much for your 5 star rating of Logs Online! Your support is invaluable, and we greatly appreciate your loyalty as a customer. We are always working to provide the best service possible, so thank you again for your review.Thank you for being such a loyal customer - it means the world to us!

“Great service as always. Speedy delivery driver put crate just where required. Good quality logs.”

Thank you so much, Paul, for your 5 star rating and kind words. We really appreciate your loyalty! We're so glad you enjoyed our great service and speedy delivery, as well as the quality of our logs. We look forward to continuing to serve you again soon.

“"As described on the box" good service, totally reliable”

Thank you so much Richard for your 5 star rating of Logs Online! We are so glad that you found our service to be as described on the box – good service and totally reliable. We really appreciate your kind words.

“Good service. The online enquiry service was prompt and gave me confidence to order”

Thank you, Glenn, for your 5 star review! Good service indeed - We're delighted you are satisfied with the prompt online enquiry service and the confidence you had to order. We genuinely appreciate the kind words and the five stars. Thank you!

“Excellent, fast service. Good looking logs, clean.”

Thank you so much for your 5-star rating and for your feedback about our excellent, fast service and good-looking, clean logs! We really appreciate your loyalty and we hope to continue providing you with a great online logging experience!

“Efficient service and delivery, keeping me informed of any issues in a timely fashion.”

Thank you so much for your 5 star rating of Logs Online! We're so pleased to hear that you appreciate our efficient service and delivery, as well as our timely notifications of any potential issues. We are grateful for your loyalty and support!

“They burn well and provide a great deal of heat”

“Great service and delivery. Will use again!”

Thank you so much for your 5 star rating! We appreciate not only your kind words but that you plan to use us again in the future. We strive to provide great service and delivery and we're glad to hear it has made a positive impact on you. Many thanks again - we look forward to working with you again soon.

“Winter supply of Logs ( XL jumbo crate) delivered as promised and nicely wrapped. Thank you.”

Logs Online 5 star review on 25th October 2023

Thank you very much Orlando, for your 5 star rating! We appreciate your loyalty to Logs Online, and we're glad to hear that your winter supply of logs (XL jumbo crate) was delivered as promised and nicely wrapped. We hope you'll continue to be a loyal customer!

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Logs Online is rated 4.7 based on 1,653 reviews