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Logs Online Reviews

4.7 Rating 1,653 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

Logs Online 5 star review on 5th September 2022

44

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good price and fast delivery - very well packed”

“Delivery arrived the next day. I ordered the oak kiln friend logs. Best firewood I’ve ever put into my stove. Heats the entire downstairs of my house and very long burners. Recommended”

Dear Daniel,Thank you so much for your outstanding 5-star rating of Logs Online! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are delighted to know that your delivery arrived promptly the next day. We understand the importance of timely delivery, and it's great to see that our efforts are paying off. We're also thrilled that you chose our oak kiln friend logs, and it's even better to hear that they turned out to be the best firewood you've ever used in your stove. It's fantastic to know that they heat the entire downstairs of your house and have long burners. Our ultimate goal is to provide you with the highest quality firewood, and it seems like we've succeeded in meeting your expectations. Thank you once again for recommending Logs Online. We truly value your feedback and look forward to serving you again in the future.

“top quality logs and very quick delivery with a good considerate courier servce”

Dear Linda,Thank you so much for your outstanding 5-star rating of Logs Online! We are thrilled to hear that you have been satisfied with our products and services. Your kind words, "top quality logs and very quick delivery with a good considerate courier service," truly mean a lot to us. Delivering the highest quality logs and ensuring a prompt and considerate delivery experience are always our top priorities. We would also like to express our gratitude for your loyalty as a customer. Your continued support means everything to us, and we strive to exceed your expectations with each order. Thank you again for taking the time to share your positive experience. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future!

“Very pleased with the service we received, very responsive and next day delivery. The logs were also excellent quality and burned well. Would highly recommend.”

“Ordering was effortless. Dispatch prompt.”

“Quality logs, right size for our log rack. Easy to handle as boxes are easy to move. Quick delivery.”

“Very high quality of kilin dry oak Very good for pizza oven High recommend”

“Excelent product and quick delivery...”

“Very efficient service ---- pleasant chap brought log pallet up the driveway on a hand pallet truck and deposited it exactly where I wanted it. Quality of Ash logs excellent & keen price.”

“Fast efficient service and delivery”

“Very Good product delivered on time and the driver was really helpful.”

“Logs Online always deliver when asked, they give you a 3 hour time slot as well which is very helpful. Logs burn very well and are a good size for any fire or log burner.”

“Very quick delivery & kept well informed. Logs good quality & value”

“Very expensive! I underestimated how many logs I would get for 40kg...not a lot! I won't be purchasing again. Good delivery though”

Dear Kristina,Thank you so much for taking the time to share your experience with Logs Online. We appreciate your feedback and apologize for the disappointment you encountered with the quantity of logs you received with the 40kg order. We understand that it fell short of your expectations, and we are truly sorry for any inconvenience caused. We are glad to hear that the delivery was satisfactory, and we want to assure you that we are committed to improving our services based on customer feedback. In order to make things better, we would love to hear more about how we can meet your expectations. Is there anything specific you feel would enhance the value of our products or services? Again, we apologize for any inconvenience this may have caused you and truly appreciate your valuable feedback. Your input is invaluable in helping us continually improve our offerings and ensure the best possible experience for our customers. Thank you for choosing Logs Online, and we look forward to hearing from you.

“Excellent wood really pleased . Don’t burn as much in a day . Packed well and good service.”

“Best choice I ever made for buying logs”

“We bought a Classic Crate of Kiln Dried Ash Firewood Logs - 400kg. Excellent service...excellent product. We are really enjoying the benefits of our Ash logs. As well as great heat, there's something about a real wood fire that is theraputic too. Just creates a relaxing environment. Everyone loves it. No complaints...we even had a glorious sunny day to transport the logs from the crate to our log store around the back.”

Dear Gavin,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and are thrilled that you are enjoying the Classic Crate of Kiln Dried Ash Firewood Logs - 400kg. We're glad to hear that our service and product have exceeded your expectations. It's wonderful to know that you are reaping the benefits of our Ash logs, not only for their great heat but also for the therapeutic atmosphere a real wood fire creates. Creating a relaxing environment and receiving positive feedback from everyone is truly rewarding for us. We're also glad that the delivery of the logs coincided with a glorious sunny day, making the whole experience even more enjoyable. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Once again, thank you for your support and for choosing Logs Online. We look forward to serving you again in the future.

“i ordered logs online and they arrived at my house! logs were good and dry, and a good mix of sizes. only marked down one star because i didn't get any advance of warning about when they were going to show up, which is a bit of a pain with a palette delivery.”

Dear David,Thank you so much for taking the time to rate Logs Online with 4 stars! We truly appreciate your feedback and are glad to hear that the logs you ordered arrived at your house in good and dry condition. We are pleased that you found the mix of sizes to be suitable for your needs. We apologize for any inconvenience caused by the lack of advance warning about the delivery timing. We understand that this could be a slight inconvenience, especially with a pallet delivery. We value your feedback and will certainly pass it on to our team for future improvements. Thank you again for choosing Logs Online. We hope to serve you even better in the future!

“Excellent logs for burning in an open fire. No sparking.”

Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your loyalty as a customer and are grateful for your continuous support. We are thrilled to hear that our logs have been excellent for burning in your open fire, with no sparking. We take great pride in providing high-quality products that ensure a safe and enjoyable experience for our customers. Your kind words serve as a testament to our efforts. Once again, thank you for your outstanding review and for choosing Logs Online. We look forward to continuing to provide you with the best logs for your burning needs. ]

“Logs delivered on time, loaded onto mobile trolley and off loaded in location requested.”

Dear John,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your support and are thrilled that our services met your expectations. It's great to hear that your logs were delivered on time, loaded onto a mobile trolley, and offloaded at your desired location. We strive to provide excellent customer service, and we're glad we could accomplish that for you. Once again, thank you for choosing Logs Online. We look forward to serving you again in the future!

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Logs Online is rated 4.7 based on 1,653 reviews