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Logs Online Reviews

4.7 Rating 1,653 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

Logs Online 5 star review on 5th September 2022

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quickly and in good condition. Excellent service”

“Very happy with the service an d the logs are great.”

“We were very happy with the service received from Logs Online. We were given an ETA and they were very prompt. The delivery driver was very thoughtful and placed the pallet exactly where requested We can highly recommend them and will defintely be using them again!”

“Brilliant service just wish I could have a better idea of delivery time as tracking does not work such a shame good wood though”

“Great service. Ordered Friday and delivered Tuesday. Helpful driver who dropped them as requested. Not used them before but will return”

“Very happy with delivery and logs are great will use again”

“Great value logs. Ordering is easy and delivery always as requested. All good.”

Dear Brenda,Thank you so much for your stellar 5-star rating of Logs Online! We truly appreciate your support and loyalty as a customer. We're thrilled to hear that you found our logs to be of great value and that the ordering process was easy for you. Rest assured, we always make it a priority to ensure that your delivery arrives exactly as requested. Once again, thank you for being such a loyal customer. We look forward to serving you again in the future! Warm regards, [Your Name]

“easy to order and delivered when they said it would.”

Dear Peter,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and continued support. It means a great deal to us that you find ordering from our website easy and that the delivery was prompt, just as we promised. We are grateful to have you as a loyal customer and your satisfaction is our top priority. We look forward to serving you again in the future and providing you with excellent products and service. Thank you again for choosing Logs Online! Warm regards, [Your Name]

“Great service”

Dear Gary, Thank you so much for your amazing 5-star rating of Logs Online! We greatly appreciate your support and are thrilled to know that you had a great experience with us. Great service is at the heart of everything we do, and we are delighted that you found our service exceptional. It means a lot to us to have your positive feedback, and we are committed to continually providing you with top-notch service and high-quality logs. Once again, thank you for choosing Logs Online and for taking the time to share your experience. We look forward to serving you again in the future!

Dear Gary,Thank you so much for your excellent 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. "Great service" is indeed our top priority, and we are delighted that it reflected in your recent purchase. We constantly strive to provide exceptional service and high-quality products to all our valued customers. We truly value your trust in us, and we look forward to serving you again in the future. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. Once again, thank you for choosing Logs Online and for taking the time to leave such a kind review!

“Delivered a day early, so wasn't in the but driver rang me and I told him where to leave the pallet and he sorted, right next to my wood shed. Great service, excellent logs, just the right size and so dry. Will be ordering again I am sure if my son in law a tree surgeon can't get any logs. Top service thanks. M”

Dear Mark,Thank you so much for your amazing 5-star rating and wonderful review of Logs Online! We are thrilled to hear that you had a great experience with our service. We're glad to know that even though your delivery arrived a day early, our driver was able to coordinate with you and ensure your logs were placed exactly where you wanted them, right next to your wood shed. We take great pride in providing excellent logs that are just the right size and perfectly dry. It's fantastic to hear that you are satisfied with the quality of our logs. We appreciate your kind words and we're honored to have earned your trust and loyalty. Rest assured, we will be here to serve you again when you need us. If your son-in-law, the tree surgeon, is ever unable to get logs, please don't hesitate to reach out to us. We are here to provide you with top-notch service and quality logs. Once again, thank you for your support and for choosing Logs Online.

“We are pleased, all arrived on time, logs are well seasoned and v hard wood so burning well and slowly.”

Dear Emma,Thank you so much for your 5-star rating of Logs Online! We are delighted to hear that you are pleased with your order. We take great pride in ensuring that our customers receive their logs on time and in top-quality condition. It warms our hearts to know that the logs are well seasoned and that the hardwood is burning well and slowly for you. Thank you once again for choosing Logs Online, and we look forward to serving you again in the future.

“Great product and great service. I've used Logs Online before and will definitely use them again.”

Dear Monica,Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Logs Online! We truly appreciate your kind words and your continued loyalty to our brand. We are thrilled to hear that you find our products and services to be great. Your satisfaction is our utmost priority, and we are delighted to know that we have met your expectations. "Great product and great service. I've used Logs Online before and will definitely use them again." Your ongoing support means the world to us. We are committed to providing you with top-notch products and exceptional service every time you choose Logs Online. Please don't hesitate to reach out if there is anything else we can assist you with. Thank you once again for your unwavering support. We look forward to serving you in the future!]

“Amazing service, fast delivery to Bristol, friendly staff and delivery of the pallet into my garage. No hassle. Great logs that burn as described. It's my second delivery and there will be many more.”

Dear Sarah,Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Logs Online. We sincerely appreciate your kind words and are thrilled to hear that you had an amazing experience with us. It's truly gratifying to know that our service met your expectations. We always strive to provide fast delivery, friendly staff, and hassle-free experiences. We are delighted that you found our logs to burn as described and that the delivery into your garage was convenient for you. Your loyalty as a returning customer means the world to us, and we are truly grateful for your continued trust in our services. We look forward to serving you for many more deliveries and ensuring your satisfaction. If you ever have any questions or need any assistance, please don't hesitate to reach out. Thanks again for being such a wonderful customer, Sarah! We greatly appreciate your support. Best regards, Logs Online Team

“good price and fast delivery - very well packed”

“Delivery arrived the next day. I ordered the oak kiln friend logs. Best firewood I’ve ever put into my stove. Heats the entire downstairs of my house and very long burners. Recommended”

Dear Daniel,Thank you so much for your outstanding 5-star rating of Logs Online! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are delighted to know that your delivery arrived promptly the next day. We understand the importance of timely delivery, and it's great to see that our efforts are paying off. We're also thrilled that you chose our oak kiln friend logs, and it's even better to hear that they turned out to be the best firewood you've ever used in your stove. It's fantastic to know that they heat the entire downstairs of your house and have long burners. Our ultimate goal is to provide you with the highest quality firewood, and it seems like we've succeeded in meeting your expectations. Thank you once again for recommending Logs Online. We truly value your feedback and look forward to serving you again in the future.

“top quality logs and very quick delivery with a good considerate courier servce”

Dear Linda,Thank you so much for your outstanding 5-star rating of Logs Online! We are thrilled to hear that you have been satisfied with our products and services. Your kind words, "top quality logs and very quick delivery with a good considerate courier service," truly mean a lot to us. Delivering the highest quality logs and ensuring a prompt and considerate delivery experience are always our top priorities. We would also like to express our gratitude for your loyalty as a customer. Your continued support means everything to us, and we strive to exceed your expectations with each order. Thank you again for taking the time to share your positive experience. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future!

“Very pleased with the service we received, very responsive and next day delivery. The logs were also excellent quality and burned well. Would highly recommend.”

“Ordering was effortless. Dispatch prompt.”

“Quality logs, right size for our log rack. Easy to handle as boxes are easy to move. Quick delivery.”

“Very high quality of kilin dry oak Very good for pizza oven High recommend”

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Logs Online is rated 4.7 based on 1,653 reviews