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Logs Online Reviews

4.7 Rating 1,653 Reviews
94 %
of reviewers recommend Logs Online
Company Reviews Product Reviews
680
 Metrics Info
4.7
Based on 1,653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Eileen S
Verified Buyer
“The service was, in spite of the issues with shipping (container shortages) beyond the company's control, good. However the oak wood though dry & burning to fine ash spits ALOT! So much so that we have to have the fireguard on at all times even when sitting in the room. I realise this would not be an issue for wood burners/stoves. But for an open fire having the fireguard up reduces the heat coming out of the fire into the room considerably.”
Helpful Report
Laura M
Verified Buyer
“Usually this company provide an amazing service. But with my last delivery they used DPD to deliver. Unfortunately all the bags of logs were put into boxes, which by the time I got them were busted open. Making bring them in difficult. I also had 6 large cardboard boxes to get rid of. Also although I chose a day for delivery, DPD failed to deliver on that day and I had to make arrangements to be at home the whole of the following day to ensure I received it. When placing a +£100 order I would expect the service to be better. I will say that the instant chat function is very useful and there is always someone there to help.”
Helpful Report
Laura, we are sorry about this. We normally ship orders of this size on the pallet network, but during this period the level of service was rather poor on the network with long delays so we decided the best option at the time was to use DPD. The pallet network is running much better again so any future orders will be shipped on it. Thanks for taking the time to let us know.
David H
Verified Buyer
“Quality of wood is fantastic. Delivery was late. Communication. With company was average. Delivery was poor. Dumped it on side walk of road. Delivery driver rude.”
Helpful Report
Anonymous
Verified Buyer
“Second time used (Last used 12 months ago). Good product when it eventually arrives, well packaged and secure. Website states 2-3 working days delivery. Took over a week with 0 communications besides the email confirming the order. Did plan to stay working from home to accept delivery. Had to chase via email as the phone number on the site is 0330 and would cost money on Vodafone. Received part by DPD which was delivered first which was a little confusing, am sure last time it all came on a single pallet. Chose LogsOnline as they are 10mins down the road from me. I rather my spent money went locally. I did consider maybe driving over to speak to someone. I get it, companies have delays etc. A simple 30 second email would have clarified any trouble with "...pallet networks..." and "...trouble with containers...". Chase email took 11am on the Friday, with a reply 12:30pm on the Monday. Delivery driver spot on. Helped push it up the drive on the pallet truck and he got it snug against my fence where I wanted it. I'd use again, but use a credit card (not debit). That way if they go dark on you, you can always cancel that transaction on your card. Order Number ended 878 early October 2021”
Helpful Report
Anonymous
Verified Buyer
“Great communication, speedy and helpful. However, the courier used didn't deliver when promised and didn't let us know which day he was coming. When he arrived he couldn't get his lorry up the drive, despite the fact we'd told Logs Online it was narrow and they promised to send a Bedford van. The logs themselves were great... just a shame about the courier.”
Helpful Report
Glenn
Verified Buyer
“They were out of the Hickory smoking chips is ordered, so, as agreed, they sent what was called the seafood blend from the same company. They burn fine but have almost no flavour”
Helpful Report
Jayson L
Verified Buyer
“The delivery was fine and the quality of the logs was very good. Unfortunately the kindling bags contained less than any we have had in the past and the crate was very loosely packed. In fact it wasn't "packed" and logs were falling out before the cardboard upper section was removed. Very disappointing and we shall be looking elsewhere for our next batch of fire wood in December.”
Helpful Report
Anonymous
Verified Buyer
“In two of the three boxes a few of the logs seemed to have been infested with insects of some kind. They were fairly spongy, full of visible holes / dust from where'd they'd been chewing there way through and making homes and caused a load of smoke. I had to go through and separate these from the others in case they still had guests inside them.”
Helpful Report
David C
Verified Buyer
“Logs great. But arrived on a pallet. That I had to break up and dispose of. Not good service. Previous deliveries in a big bag which driver took away. This driver just said he’s the courier not the company.”
Helpful Report
David, Thanks for the feedback, this was administration error by a new member of staff that forgot to tick the appropiate box. As you say previous deliveries removed the pallet. We have addressed this with extra training to ensure its not repeated. Enjoy your logs. Thanks, The Logs Online team.
Alex C
Verified Buyer
“Logs were as expected, not used yet but good quality. Very disappointed with delivery though. They left a full pallet with £150 worth of wood on my street and did not notify me. I left instructions for the pallet to be taken through the gate where they would be secure. I had to rush out of work to move all logs myself manually .”
Helpful Report
Anonymous
Verified Buyer
“Logs are great quality. Took too long to get here, no 1-2 day delivery, and customer service was confusing”
Helpful Report
Steve
Verified Buyer
“Delivery came in very large truck, that driver could not manoeuvre into front of house. Consequently the pallet of boxes of logs had to be left on pavement as pallet truck could not move over stones in driveway. I had to physically unload each box and carry to side of house storage location - not impressed! Also 30 large boxes delivered, not 60 as ordered.”
Helpful Report
Anonymous
Verified Buyer
“Speed of delivery has been really good from Logs online. Today the delivery guy refused to even try bringing them into the driveway despite asking and highlighting that all other drivers had done this in the past. I am loathe to reorder if this is the attitude of the delivery team as other companies have brought them all the way into the drive as far as they could...”
Helpful Report
Oliver G
Verified Buyer
“I specified delivery vehicle had to have an electric pallet truck to get the pallet up the slight incline to my garage, as per previous order. It didn't- luckily the truck driver very helpfully manoeuvred his vehicle near the incline and even more luckily my builder was on hand to help push the pallet up the incline otherwise the delivery would have been turned away.”
Helpful Report
Carole B
Verified Buyer
“Communications ok, product good, delivery service poor. We were promised a delivery for Thursday when the day arrived and I had heard nothing I contacted then and they promised Tuesday which did not work for us so they moved to Weds. The delivery guy arrived and began by saying “I can’t take them down your drive” (fully paved not long) All our previous deliveries have been from Dalby Firewood whose drivers are obliging and amazing. So my 74 year old husband and I moved the logs. Unimpressed.”
Helpful Report
Chris S
Verified Buyer
“the logs arrived nicely but too difficult for us to sort out. is there any other way to order logs from you which are easier to manage?”
Helpful Report
Anonymous
Verified Buyer
“Logs are great but the delivery deadline was missed by several days so order in plenty of time or you could run out of logs like we nearly did.”
Helpful Report
Cheryl S
Verified Buyer
“Customer service good. Product .... logs for wood burner good. Deliver service poor. The logs came on a pallet and were literally left just on my drive. The customer service person Assured me they could pretty much be left where I needed ( in the garage) which is on an open drive... alas it was a gravel drive. Delivery operator couldn’t/ wouldn’t get it close to my garage. A small lady on her own... it took awhile to unwrap cellophane and cart the logs into the garage. Also I was assured the pallet would be taken away but that would mean unloading the logs in nets off the pallet. No chance with th delivery driver I got. A pity delivery let the service down. Also ordered bulk bag but they were out of stock so got nets instead which was agreed to but definitely would prefer bulk bag.”
Helpful Report
Anonymous
Verified Buyer
“I am giving 3 stars because when I made a purchase actually the product I have selected was out of stock but it didn’t say so I was able to make a purchase. After few days I have been contacted and told this is actually out of stock but have to say the service was very good. I received a call only few days after but overall I was very pleased with it. I got my order with a delay but it was fine. I just hope they will update their system so if a product is not available the customer cannot buy it.”
Helpful Report
Mr
Verified Buyer
“Good logs but delivery driver would not drive up my street, albeit had snow and ice. So had to drive down as they were at the end of the next street and had to fill my boot a couple of times. Needed vacuum after, I am in my 60’s and had to carry them as I don’t have a drive nearly slipping. They were two of them and one was a young lad too. Disappointed with delivery so probably go elsewhere next time.”
Helpful Report
Logs Online is rated 4.7 based on 1,653 reviews
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