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Logs Online Reviews

4.7 Rating 1,653 Reviews
94 %
of reviewers recommend Logs Online
Company Reviews Product Reviews
680
 Metrics Info
4.7
Based on 1,653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Neil
Verified Buyer
“There had been a problem with the order (some kind of tech issue with payment system). However, when it was highlighted, the order was processed ASAP and arrived the next day. Delivery man good. Logs fine.”
Helpful Report
Anonymous
Verified Buyer
“Great product and excellent delivery service”
Helpful Report
Tamsyn
Verified Buyer
“Arrived quickly and in good condition. Excellent service”
Helpful Report
Timothy
Verified Buyer
“Very happy with the service an d the logs are great.”
Helpful Report
Barry
Verified Buyer
“Although I have used the logs so no photos. They burned pretty quickly as they were soft logs & should be mixed with hard, my bad anyway all good & may use again.”
Helpful Report
Sue
Verified Buyer
“We were very happy with the service received from Logs Online. We were given an ETA and they were very prompt. The delivery driver was very thoughtful and placed the pallet exactly where requested We can highly recommend them and will defintely be using them again!”
Helpful Report
Mr
Verified Buyer
“Brilliant service just wish I could have a better idea of delivery time as tracking does not work such a shame good wood though”
Helpful Report
Stephen
Verified Buyer
“Would have been 5 stars but unfortunatly the log sizes were a bit inconsistent, length was ok but width was poor. there were a lot that were really thin and also a lot that were just too thick and needed to be split to size. however they do burn well and give off a great heat. Price was competative and delivery was very good.”
Helpful Report
Gerald D
Verified Buyer
“Finding the desired product and placing the order was reasonably easy. Delivery date was indicated on the order form. A subsequent e-mail notification stated that the consignment had been picked up by the carriers, but still did not confirm definitively that the delivery would be made on that day. The carriers used to send an e-mail to confirm delivery date and time and a text to notify the delivery was on its way and due within a short time. There were none of these notifications on this occasion and we had to be around all day until delivery late afternoon. Otherwise a good service.”
Helpful Report
Chris S
Verified Buyer
“Great service. Ordered Friday and delivered Tuesday. Helpful driver who dropped them as requested. Not used them before but will return”
Helpful Report
Steven
Verified Buyer
“Very happy with delivery and logs are great will use again”
Helpful Report
Anonymous
Verified Buyer
“Prompt and efficient. The delivery arrived when expected”
Helpful Report
Brenda
Verified Buyer
“Great value logs. Ordering is easy and delivery always as requested. All good.”
Helpful Report
Dear Brenda,Thank you so much for your stellar 5-star rating of Logs Online! We truly appreciate your support and loyalty as a customer. We're thrilled to hear that you found our logs to be of great value and that the ordering process was easy for you. Rest assured, we always make it a priority to ensure that your delivery arrives exactly as requested. Once again, thank you for being such a loyal customer. We look forward to serving you again in the future! Warm regards, [Your Name]
Peter
Verified Buyer
“easy to order and delivered when they said it would.”
Helpful Report
Dear Peter,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and continued support. It means a great deal to us that you find ordering from our website easy and that the delivery was prompt, just as we promised. We are grateful to have you as a loyal customer and your satisfaction is our top priority. We look forward to serving you again in the future and providing you with excellent products and service. Thank you again for choosing Logs Online! Warm regards, [Your Name]
Cathy
Verified Buyer
“Arrived without notice, emailed but got no reply ( initial delivery cancelled). Not sure how much heat logs emit, been burning for 2 weeks , room doesn’t seem as warm as previous logs.”
Helpful Report
Dear Cathy,Thank you so much for taking the time to share your feedback about Logs Online. We truly appreciate your willingness to let us know about your experience, and we're sorry about the issues you encountered. We apologize for the inconvenience caused by the initial delivery being cancelled without notice. We understand the importance of communication and we will definitely work on improving our notifications to ensure a smoother and more convenient delivery process for our customers. Additionally, we apologize if you felt uncertain about the heat emission of our logs. We strive to provide high-quality products that meet our customers' expectations, and we're sorry if you found the heat output to be lower compared to previous logs. We would love to gain more insight into this matter and find ways to make your experience better. Cathy, we genuinely appreciate your feedback and would like to understand how we can improve. Please let us know if there's anything specific you would like us to address or any suggestions you may have. Your satisfaction is our top priority, and we're committed to making things right for you. Once again, thank you for your feedback and for being a valued customer. We look forward to hearing from you and taking necessary steps to enhance your experience with Logs Online. Best regards,
Gary
Verified Buyer
“Great service”
Helpful Report
Dear Gary, Thank you so much for your amazing 5-star rating of Logs Online! We greatly appreciate your support and are thrilled to know that you had a great experience with us. Great service is at the heart of everything we do, and we are delighted that you found our service exceptional. It means a lot to us to have your positive feedback, and we are committed to continually providing you with top-notch service and high-quality logs. Once again, thank you for choosing Logs Online and for taking the time to share your experience. We look forward to serving you again in the future!
Dear Gary,Thank you so much for your excellent 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. "Great service" is indeed our top priority, and we are delighted that it reflected in your recent purchase. We constantly strive to provide exceptional service and high-quality products to all our valued customers. We truly value your trust in us, and we look forward to serving you again in the future. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. Once again, thank you for choosing Logs Online and for taking the time to leave such a kind review!
Mark S
Verified Buyer
“Delivered a day early, so wasn't in the but driver rang me and I told him where to leave the pallet and he sorted, right next to my wood shed. Great service, excellent logs, just the right size and so dry. Will be ordering again I am sure if my son in law a tree surgeon can't get any logs. Top service thanks. M”
Helpful Report
Dear Mark,Thank you so much for your amazing 5-star rating and wonderful review of Logs Online! We are thrilled to hear that you had a great experience with our service. We're glad to know that even though your delivery arrived a day early, our driver was able to coordinate with you and ensure your logs were placed exactly where you wanted them, right next to your wood shed. We take great pride in providing excellent logs that are just the right size and perfectly dry. It's fantastic to hear that you are satisfied with the quality of our logs. We appreciate your kind words and we're honored to have earned your trust and loyalty. Rest assured, we will be here to serve you again when you need us. If your son-in-law, the tree surgeon, is ever unable to get logs, please don't hesitate to reach out to us. We are here to provide you with top-notch service and quality logs. Once again, thank you for your support and for choosing Logs Online.
Emma
Verified Buyer
“We are pleased, all arrived on time, logs are well seasoned and v hard wood so burning well and slowly.”
Helpful Report
Dear Emma,Thank you so much for your 5-star rating of Logs Online! We are delighted to hear that you are pleased with your order. We take great pride in ensuring that our customers receive their logs on time and in top-quality condition. It warms our hearts to know that the logs are well seasoned and that the hardwood is burning well and slowly for you. Thank you once again for choosing Logs Online, and we look forward to serving you again in the future.
Monica
Verified Buyer
“Great product and great service. I've used Logs Online before and will definitely use them again.”
Helpful Report
Dear Monica,Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Logs Online! We truly appreciate your kind words and your continued loyalty to our brand. We are thrilled to hear that you find our products and services to be great. Your satisfaction is our utmost priority, and we are delighted to know that we have met your expectations. "Great product and great service. I've used Logs Online before and will definitely use them again." Your ongoing support means the world to us. We are committed to providing you with top-notch products and exceptional service every time you choose Logs Online. Please don't hesitate to reach out if there is anything else we can assist you with. Thank you once again for your unwavering support. We look forward to serving you in the future!]
Sarah H
Verified Buyer
“Amazing service, fast delivery to Bristol, friendly staff and delivery of the pallet into my garage. No hassle. Great logs that burn as described. It's my second delivery and there will be many more.”
Helpful Report
Dear Sarah,Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Logs Online. We sincerely appreciate your kind words and are thrilled to hear that you had an amazing experience with us. It's truly gratifying to know that our service met your expectations. We always strive to provide fast delivery, friendly staff, and hassle-free experiences. We are delighted that you found our logs to burn as described and that the delivery into your garage was convenient for you. Your loyalty as a returning customer means the world to us, and we are truly grateful for your continued trust in our services. We look forward to serving you for many more deliveries and ensuring your satisfaction. If you ever have any questions or need any assistance, please don't hesitate to reach out. Thanks again for being such a wonderful customer, Sarah! We greatly appreciate your support. Best regards, Logs Online Team
Logs Online is rated 4.7 based on 1,653 reviews
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