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Just Artificial Limited Reviews

4.3 Rating 1,167 Reviews

82 %

of reviewers recommend Just Artificial Limited

Company Reviews

4.3

Based on 1,167 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 12th April 2024

Just Artificial Limited 5 star review on 25th March 2024

Just Artificial Limited 5 star review on 29th February 2024

Just Artificial Limited 5 star review on 25th January 2024

Just Artificial Limited 5 star review on 6th December 2023

Just Artificial Limited 5 star review on 22nd November 2023

Just Artificial Limited 5 star review on 14th November 2023

90

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wide range of flowers, all of which are beautifully made and realistic in effect. Great bargain prices. The flowers are very durable. I place them on our family graves and they stand a whole year in all kinds of weather and do not disintegrate, nor do they lose their colour. A year on they still look as good as new.”

Helpful Report

Thank you so much for your amazing review. We're glad that our Rose Sprays are lasting well, especially with this unpredictable British weather! We appreciate your recommendation and for choosing Just Artificial, we hope that the flowers continue to keep well!

“The shop advised me that delivery would be delayed due to the item being out of stock which was ok. Unfortunately the artificial pink tradescantia was hideous, the colouring was much too strong and the leaves too big. It was quite unlike the version illustrated so it had to be returned in the box it arrived in which was openly collapsing and had to be taped inside and out and tied with string. It cost £5.89 to return which considering the leaves were light as a feather was a bit rich. Sorry about such a bad review but this is exactly as I found it.”

Good morning Lesley, we appreciate your honest feedback. We'd like to apologise for your poor experience and that the Tradescantia trail wasn't as expected. We'll inspect the product and packaging on receipt of the return to see if we accidentally sent you the wrong item. Unfortunately, shipping prices have increased over the past few years so some returns do cost a little bit more than you'd expect or hope. I'm afraid that if we were to book the return for you, the price wouldn't be much, if any better.

“My purchase arrived today and I was kept fully informed as to its arrival, I have placed it into its position in my dressing room and it looks fantastic, exactly like the picture on the website.”

Just Artificial Limited 5 star review on 12th April 2024

Hello, thanks for your review and for sharing an image of the product in situ. It looks great and we're glad that you're happy with it! We understand that online shopping can be difficult due to not being able to see the items prior to purchasing but it's good to know that when this arrived it was exactly as expected.

“First class flowers they look smart in my large vase”

Hi Dennis, thank you very much for your kind words!

“I am still waiting for my purchase to arrive.”

Good afternoon Carole, thank you for your review. We're sorry that your order has taken longer than expected to reach you. I can see from the tracking that it was actually due to arrive today, between 13:00-15:00. I'll chase the courier up now to see where it is, but I hope it may arrive in the next hour or 2. Please accept our apologies for the inconvenience caused.

“Very pleased with the flowers I ordered so realistic and great quality. Just what I was looking for.”

That's great to hear Lisa, thank you very much for your review. We're glad that we could provide just what you needed!

“I ordered 3 sprigs of lavender. They arrived quickly and well packaged and are very robust looking and realistic. I plan to place them outdoors and think they will be perfect.”

Thank you, Fiona. We appreciate you taking the time to leave us a kind review. We're pleased to hear your positive feedback and are glad that we could get this order to you in good time and in good condition.

“Really pleased with the two artificial cypress branches I ordered for two chimney pots either side of my garage door. Needed something low maintenance and these are no maintenance but look so realistic.”

Thank you for your review. It's great to hear that these were just what you were looking for!

“Not the quickest delivery - paid for expedited 'next working day'delivery but despite the 'uk' in the web address the goods were dispatched from Spain and took a few days to arrive. It also seems to an unnecessarily bother to try and persuade them to provide a vat receipt. Currently 1 week and 8 emails of conversation about it with assurances and 'not bother' but so far no-one actually has bothered to provide one.”

Good morning, I'm sorry to see the negative review you left this morning and for the delay in sending a VAT receipt, we are extremely busy at the moment. I have just sent both a VAT invoice and receipt to you now. Upon checking, the first time we were asked for an invoice was towards the end of Friday which was 2 working days ago. There should have been an option at checkout to add your VAT number and request a VAT receipt once the order was placed. This would have been handed to the correct department immediately with the need for us to pass this on from our sales team. With regards to the delivery time, the order was placed outside of working hours (so after our same day dispatch cut off) meaning that the soonest we could dispatch it was the next day, which we did. The order absolutely came from our warehouse in Morecambe, I have checked the tracking and it shows that the collection/dispatch address was indeed Morecambe. I can see that the delivery itself took an extra day, which we wouldn't usually expect with TNT as they are extremely reliable, we are very sorry for this. If there was something to imply that this order was coming from Spain, please could you let us know so we can ensure this isn't the case in the future. But this isn't something we have had a problem with before. Please may we politely ask you to amend this review as we feel it doesn't accurately reflect your experience with us. We have also dropped you an email just now to hopefully clear this up for you and to notify you of the VAT invoice & receipt that our team has emailed through.

“The flowers are lovely, they complete the look of my bedroom, I couldn't be more happy with them”

Just Artificial Limited 5 star review on 25th March 2024

Hello Susan, thank you for your kind review and photo. The display you've made looks beautiful and compliments the setting well! We're honoured to have provided the hydrangeas for this arrangement.

“Was told it'd be 3-5 working days, took 12 days to get to me (8 working days). No communication about this even when I emailed the help email to ask about this. Arrived and looked like any other fake plants just twice as expensive that I felt aren't worth the price tag. Very disappointed for the long wait and a low quality product and no communication. Also the box was damaged, I understand this is most likely due to the delivery company used and not Just Artificial Ltd. but you'd expect better. Wouldn't order from here again and would advise against it”

Good afternoon Heather, thank you for your review. We appreciate you leaving an honest review of your experience. Unfortunately, this took longer than we would expect for dispatch and delivery, we're very sorry for this. The order was placed after the same day dispatch cut off on the Thursday, we were then closed as a one off on the following day, Friday. This meant that the soonest we would have been able to dispatch this order would have been Monday. I can see that the order didn't leave until later in the week, this was due to having staff off because of illness and some courier issues which are now resolved. Again, please accept our apologies for this and for not contacting you to let you know what was going on. I have had a quick look and can't find any messages left regarding this order on our online chat, due to how busy we were and staff shortages, we had nobody manning the live chat last week. All of these things together resulted in the delay in getting your order. This usually isn't the case and we don't tend to have so much factor into the delivery as we did on this occasion. It would seem that your order was on the end of a very unfortunate streak of events so we hope you can consider that this was a rare event and not how we normally function. We'll be in touch via email soon to see if you'd like to return the item since it isn't as expected.

“Very pleased with the navy rose button hole spray. Exactly as seen on the website. Sits well on the lapel. Arrived within the time promised.”

Thank you, Diane. We are grateful for your kind feedback. We understand its difficult sometimes with online shopping so we try to keep our product images as real/natural as possible, we're glad this has paid off here and that your product was as expected!

“Sorry to say I'm a bit disappointed with company and plant. Very long delay from order to delivery. It was only when I asked for update that I found out plant was out of stock, and they were waiting for re-stocks! When it finally arrived, not impressed with the quality. It was quite squashed and not very realistic.”

Good afternoon Carol, thank you for your honest review and feedback. We are sorry that the communication for this order was below our usual standard and for the delay in receiving your order. I'm disappointed to hear that the product itself wasn't as expected as it is quite a popular product and tends to get a good reception. With regards to the product being squashed, we'd be happy to look into the packaging and how the parcel was delivered if you're able to send any photos to sales@justartificial.co.uk, as this would help us improve our service in the future. Please accept our apologies for the sub par performance on our end, we will do our very best to improve this going forwards.

“Received our White Lilies and they are really nice,look realistic, really good quality, packed well.Would have given 5 stars if they had come sooner.No email to say it could be 3 weeks for delivery,but that said we'll order off Just Artificial again obviously sell premium products”

Hi Gill, thank you very much for your kind review! We're very sorry for the delay in delivery. Usually, we would send an email to let a customer know if there was going to be a delay so please accept our apologies for you not receiving one. We look forward to hearing from you in the future

“Great communication from this company when my order was delayed. Cannot fault their customer service, which is responsive and helpful. I am also thrilled with my purchases which look great in situ.”

Thank you for your amazing feedback! We're really pleased to hear that. We're always happy to assist and provide updates where possible.

“Very disappointing company. It all started when they dispatched the wrong item. I had to chase them to have it collected and I still haven't been refunded despite countless calls and emails over more than a month. Would give no stars if I could.... would absolutely NOT recommend”

Hello Calista, thank you for leaving a review. We're very sorry that your experience with us hasn't been very good. This isn't the level of service we would expect to give any customer and for that we wholeheartedly apologise. I have spoken to the accounts department who advise that the refund was issued yesterday. It may take a day or 2 to show up in your account.

“Brilliant Just what I wanted and arrived promptly”

Thank you, Jane. That's great to hear, we're pleased that our delivery times were as expected.

“Love my artificial bamboo,placed in the porch where it’s too cold for a real plant. Perfect.Thankyou Just Artificial”

Just Artificial Limited 5 star review on 29th February 2024

Good morning Karen, thank you for your glowing review!

“Have been looking for something like these to give some colour at 2 gravesides for a long time and very pleased with them. Just what I had been looking for. Very good quality, well packaged and received quickly.”

Thank you for your lovely review. We understand that a grave can be a difficult place to go and having the option to make that slightly easier is something we're proud of. The pots brighten up the grave, helping celebrate a loved one's life with no maintenance required.

“Hello. Yes, i recently purchased your 120cm (aprox 4ft) artificial Areca palm for my son, who had always admired ours, which we purchased from you some years ago. He is so pleased with it, and stated, "its hard to believe its not a real one", testement indeed to the quality of your plants and trees. I would always recommend your company to anyone. Also, the fact that you keep your customers informed is another way of showing that we matter. 100%/100%. Thank you, regards, Martin George”

Hi Martin, thank you so much for your kind review. We aim to always put our customers first so we're pleased to hear that is being appreciated and well received. We're grateful for your continued custom and recommendation!

“I've been ordering from Just Artificial for quite a while now. as an interior stylist my job involves a lot of different themes and looks and Just artificial has a fantastic wide range of plants and tree's etc that can be used. It is my number one go to site when looking to style venues and spaces. I definetly recommend them as they always have plenty of stock available”

Good afternoon, thank you very much John. We're very grateful for your continued custom and kind words. It's good to hear that we have just what you need to make your work easier, we are always trying to improve our ranges and include as many style & products as we can.

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Just Artificial Limited is rated 4.3 based on 1,167 reviews