Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Just Artificial Limited Reviews

4.3 Rating 1,168 Reviews

82 %

of reviewers recommend Just Artificial Limited

Company Reviews

4.3

Based on 1,168 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

Write Your review

Tell us how Just Artificial Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Artificial Limited 5 star review on 12th April 2024

Just Artificial Limited 5 star review on 25th March 2024

Just Artificial Limited 5 star review on 29th February 2024

Just Artificial Limited 5 star review on 25th January 2024

Just Artificial Limited 5 star review on 6th December 2023

Just Artificial Limited 5 star review on 22nd November 2023

Just Artificial Limited 5 star review on 14th November 2023

90

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came & was nothing like flowers & colours advertised, so returning my order, cannot fault this company on replying extra quick to my e mails though and offering a refund”

Hi Sharon, thank you for taking the time to leave us a review. Again, we are very sorry for the mix up with your order. We can assure you this is very rare! We appreciate you highlighting our sales team and their responses, we pride ourselves on good customer service.

“Only 3 stars because the products are fine and customer service is great but the whole service is let down by the delivery company.”

Thank you for your review. We appreciate there were some delivery issues and wholeheartedly apologies for this, we have since taken action with the courier. We're glad that our customer service and products redeemed your experience. We hope to hear from you in the future. All the best!

“Lovely quality, ordered silk plants and the gerberas. Couldn’t get the color I wanted, but customer services were great with alternatives and advice. Still waiting for the Gerberas. Would use them again.”

Just Artificial Limited 5 star review on 31st July 2023

Just Artificial Limited 5 star review on 31st July 2023

Just Artificial Limited 5 star review on 31st July 2023

Just Artificial Limited 5 star review on 31st July 2023

Thank you for your nice review and for sharing some photos of the products in situ! We're glad we could help.

“Lovely flowers delivered on time. Reliable and quality.”

Thank you for your review. We're pleased to hear you're happy with your order!

“The plants are not what I expected. They are too small.”

Hello, thank you for your review. I'm sorry that you found the products too small, our website displays the heights of each product. If you feel like we could add some extra information to help future customers, please let us know. I hope that the size didn't take away from the quality of the itens.

“Order was delayed but was kept informed by email what was happening,delay not company's fault. I informed them of my upcoming holiday and they arranged for delivery when I returned. Professional 1st class company will absolutely Order again.”

Thanks Mary, we appreciate you taking the time to leave a review. We're sorry again for the delay but are glad we could sort it out for you in the end.

“Fantastic friendly service from the team to help select the type / colour of the artificial grass giving also advice on my base preparation. Top quality product on arrival, very impressed.”

Hi Steven, thank you very much for your review. We're glad to hear you're happy with the quality of the products and that our sales team could assist you.

“I am really happy with the product that I order and with the communication I reeived. Thank you :-)”

Thank you very much, I'm glad to hear you liked your ivy trail!

“Delighted with purchase, super quality realistic crocus. Thank you!💜”

Thank you Daisy! We're glad to hear you like the Crocus bush.

“Very poor delivery times but still advertising trees when out of stock. But when we got the trees they are very good realistic, they look nice and we are happy with them, I would use again if there delivery was better or just advertising there’s a slight delay , can’t fault the actual products”

Hi Mark, thank you for leaving an honest review, we appreciate it. We agree that currently our lead times aren't as fast as usual but unfortunately that is down to delayed shipments that we are unable to control. This is something that should be resolved asap though and normal business will resume! The products are still advertised because they're available for us to purchase/produce, just not for immediate dispatch. Our product pages always display a message stating how many days it will be before a product can be dispatched. I'm very pleased to hear that the products themselves were well received and that you're happy with them. I hope that my reply can offer some clarity on the reason for the delay in receiving your order.

“Beautiful yukka plants. So realistic abd elegant. Very happy indeed”

Thank you Angela, that's great to hear!

“Sorry, but I was disappointed because a) the four plants were smaller than I expected and that being so I have had to make the four plants into two pairs leaving me with two items instead of four and b) one pair looked artificial in my view and (c several 'leaves' of the Boxwood had fallen off the bush and others fell off as I was joining them to make one bush - I glued them back on. Regards Davidjp”

Hi David, thank you for leaving a review. I'm sorry to hear of your disappointment though. Our products have their sizes in the description but if you feel some extra information would be useful, please let us know and we'll look into this. Please accept our apologies for the leaves falling off of the products, on rare occasions this can happen. But we find they easily slip back on to the stems with no force required.

“Lovely choice of buttonholes, quick delivery, and beautiful. Thank you.”

Thank you Maureen, it's lovely to read your nice review.

“Absolutely dreadful company to deal with. I am sure the products are very good (if they ever arrive), as suggested by some reviewers however, ours did not arrive and as such, we requested a refund of around £500. Many email requests for this were made all without successfully receiving a response. Several dozen telephone calls then made to the telephone number on their website which does not get answered. Being in business ourselves, we do not like to leave bad reviews however, I honestly do not know how this business operates and why it would want to operate so very badly. We just want our money back for the order we placed in good faith, and if having to resort to writing a public review to get the money back then that is such a shame. Sort your customer service out. Sort your telephone system out and then that way, you may get repeat orders but as it stands, I would certainly NOT recommend this company.”

“Absolutely delighted with my purchase. The sweet peas are so realistic, very beautiful.”

Thank you so much for your kind words about our sweet peas, it's great to hear you're happy with them!

“I was looking gor some artificial moss for ages, but then I found the perfect one on this company & wasn't disappointed, it's great Quality & a generous amount ad well.. Thanks do much, well happy”

Just Artificial Limited 5 star review on 22nd June 2023

Hi Kevin, thanks for taking the time to leave a review. We're glad to hear that you're happy with your order! All the best.

“Awful company..id give 0 star if could....placed order...to then chase up and find out item had been discontinued...offered replacement which wasnt sufficient so requested refund...after requiring about refund i was told usually 7 days....15days later im still waiting...sent emails had no reply.....so annoying quick enough to take money ...especially when issue was companies fault due to advertising a discontinued product.. i have escalated my issue....id recommended you stay away from them...”

Hi Belinda, I'm very sorry to see your negative review. Please accept our apologies for your experience, we can assure you this isn't ordinary. With regards to the product being discontinued, we didn't know until we went to place an order for the item. Both ourselves and our suppliers sell thousands of products so sometimes there is the occasional slip up or we miss that an item has been discontinued, especially if it hadn't been sold in a while. We've been extremely busy over the last few weeks so we may have been a little bit slower than usual to reply to emails, I can see that generally we have replied to each of yours on the same day. I'll speak with the accounts department now and drop you an email about your refund.

“Good plants however delivery took 14 days even though website stated 1600 + in stock 🤷‍♀️”

Hi Lisa, thank you for your review. We appreciate your honest feedback, the stock count on our website is something we have since and are currently looking into so that there is no confusion for future customers. We're very sorry about the delayed delivery.

“Great looking flowers was a slight delay but was kept u formed. Very happy with flowers and would recommend . Just artificial great selection”

Thanks Mary, we're very about the delay but are glad it was worth the wait!

“Delivery too long. Flowers disappointing.not all yellow.”

Hi Harry, Thank you for your review. Looking at the item you ordered; the item name, description and photo describe this product as 'yellows'. The product image shows different shades of yellow in the pot. Please accept our apologies for the delivery being longer than you expected. However, it did arrive earlier than the estimated delivery displayed. We allow up to 5 working days from dispatch. Your order was shipped within 4 hours of you placing it and arrived 4 days later on a Saturday which is before the 4th working day. We hope that clears things up.

«
1
2
...
3
4
5
6
7
»

Just Artificial Limited is rated 4.3 based on 1,168 reviews