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Just Artificial Limited Reviews

4.3 Rating 1,168 Reviews
82 %
of reviewers recommend Just Artificial Limited
Company Reviews Metrics Info
4.3
Based on 1,168 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Just Artificial Limited Reviews

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Donna C
Verified Reviewer
“I will NEVER purchase from these people again. I ordered a 6 ft floral tree weeks ago which was nearly £170 so not exactly cheap!! It arrived terribly packaged. No bubble wrap whatsoever. Just shoved in a giant long box with hardly any protection. So when it finally arrived it was all broken. They put the bottom of the trees in pots with cement to get the trees to stand up. So I had a broken pot and bits of cement all over my bloody floor! The tree obviously wouldn't stand up so I had to send it back. So then there was an issue with even getting it sent back. They wanted me to keep it til the following week when I demanded it be collected by the Friday at the latest. Finally after several emails they agreed to collect on the Friday. Waited all day and the courier arrived to collect it 2 hours late. So clearly their choice of courier was rubbish too. Like where was I going to keep a massive 6 ft box!? I needed it sent back ASAP. Anyway it's been nearly 2 weeks now since it was picked up and still no refund. They have delayed because they haven't received it back from the courier.... how is this my fault!?!? I did everything I was supposed to! I sent it back! They also told me yesterday via email that they 'think it might be safe to do the refund'... refund never came yesterday. Now today I've received an update on my PayPal claim telling me to send it back!!!!! I did this nearly 2 weeks ago!!!!! Absolute cowboy company. Avoid making any big purchases with them. Your goods will be damaged and good luck trying to get your money back.”
Helpful Report
Bethany H
Verified Buyer
“Rubbish product.”
Helpful Report
Andrew
Verified Reviewer
“Placed an order and paid 9th Dec, was told there was a delay till 16th Dec, nothing was delivered no message, so contacted them on the 20th to be told they didn't have the stock. No alternative was offered except they would deliver the empty vase. Asked for refund, as of 4th Jan still waiting. No flowers No refund No contact from customer services since I contacted them on 20th Dec”
Helpful Report
Christina M
Verified Buyer
“Disappointing”
Helpful Report
Brian H
Verified Buyer
“Sometimes its best to say nothing”
Helpful Report
Am F
Verified Buyer
“Sent wrong colour. Customer services extremely unhelpful. Still waiting for partial refund.”
Helpful Report
Catherine C
Verified Buyer
“Product stated that “lustre and durability are maintained by the use of premium quality silk material for a long life. They were 100% plastic!!”
Helpful Report
Karen F
Verified Buyer
“I’ve not received my order, had an email to say it’s dispatched and Hermes have it but only saying being processed on the Hermes tracker. Left a message on ur answering machine today but no one has got back to me”
Helpful Report
DEE D
Verified Buyer
“Nice products when eventually arrived, however shame about the service i.e call I made to request a callback had no response so I left a message, again 2 days later call made heard a switch to answerphone, I left a message and 2 mins later emailed response which was not helpful at all!! I actually needed to speak to someone, but they just hide. Shame really as I was prepared to pay for more artificial flowers but unsure, their lack of response have ensured no confidence in delivery of a further order! and now no confidence in their services as a first time customer!!”
Helpful Report
Anonymous
Unverified Reviewer
“service is poor, still awaiting any communication and products were ordered and paid for 17.6.2021. have called around 17 times on different phones at different times with not answer, just an answer phone. would be nice to receive a call to resolve.”
Helpful Report
Stella M
Verified Buyer
“Recently ordered and have missing items. Have tried phoning- goes to answer phone, no one returned calls. Have emailed and they say they are looking into it and then nothing. Wouldn’t but again”
Helpful Report
Ann D
Verified Buyer
“Can you remind me what I purchased please.”
Helpful Report
Philip H
Verified Buyer
“Very disappointing basket looked out of shape not enough foliage to cover basket have gone to IKEA to get more foliage to try and hide basket”
Helpful Report
Sue R
Verified Buyer
“Disappointed in this company and its products would be an understatement. I found the quality of the flowers/leaves I received was poor and they were very unattractive. I returned them almost immediately, having been told in writing that I would be refunded within 14 days. They received my returned order on 15th March and it is only today, 19th April, my account was credited. This was after having contacted them three times to find out about my refund. Under no circumstances could I recommend this company.”
Helpful Report
Anonymous
Verified Reviewer
“Caladium plant - was unable to “shape” the leaves from their flat position in delivery box. Will return.”
Helpful Report
Sandra W
Verified Buyer
“Very disappointed with product. Not what I ordered. I ordered the fushia red pink and cream and received a very ugly poor quality geranium pink and red hanging basket which was definitely not worth £70 with postage and delivery.”
Helpful Report
Anonymous
Verified Reviewer
“Made an order in February. Returned at my own cost as was not what I was expecting and after chasing them, I am still to receive a refund. Would not recommend”
Helpful Report
Sandra
Verified Reviewer
“Won't be ordering again, I was very disappointed with the artificial hanging basket. I ordered three coloured fushias and got Two colour geraniums of a very poor quality. Not worth the money seeing it was very expensive .Sand from sussex”
Helpful Report
Angelah Q
Verified Buyer
“Received an opened/used item. Colour did not match ever, advert was gold and came cream colour. Avoid. Never ever again. Strait to bin.”
Helpful Report
Jean M
Verified Buyer
“Shilpit (old Scottish word) is the only way to describe the artificial grasses I received, very disappointed !”
Helpful Report
Just Artificial Limited is rated 4.3 based on 1,168 reviews
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