iD Mobile Insights

iD Mobile have a Customer Happiness Grade of B-. Customers are happy with their prices, customer service and refunds.

 

B-
Happiness Grade
B-

Price - Average

66.67%
Industry Average
" Persuaded my wife to join ID from EE as she could double her Data for same price as EE , all as gone straight forward , took 3 days to keep her number to switch over to ID , all has gone well, Carphone Warehouse in Port Talbot very helpful, 2 in our household are on ID and I’m changing in December, thanks again ID and Carphone Warehouse. "
- Colin morris
Write your review on iD Mobile
B-

Refunds - Average

66.67%
Industry Average
C

Customer Service - Average

61.76%
Industry Average
" Using them for a few months now. I have had issues with them but their customer service makes up for these issues. Che the person that served me over the phone was exceptional. He changed my plan, got me a better deal and I went back on to the network as I initially cancelled my contract. Thanks Che "
- Anonymous

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Alice, Customer Support