Hotel Linens Reviews

Name: Hotel Linens
Rating: 4.53

4.5 Rating 273 Reviews

88 %

of reviewers recommend Hotel Linens

4.5

Based on 273 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

07507562424

Email:

Malcolm@mpitconsultancy.co.uk

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Hotel Linens 5 star review on 7th July 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price great towels.. I’ll be back for more towels and pillows:)”

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Posted 5 years ago

“Very nice quality”

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Posted 5 years ago

“Absolutely”

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Posted 5 years ago

“Amazing towels amazing value and very super speedy delivery will buy again thank you hotel linens. I was missing a flannel though that still hasn’t been replaced.”

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Posted 5 years ago

“very much great quality towels”

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Posted 5 years ago

“Great towels and efficient service and delivery. I paid a lot less ordering through hotel linens than the high street. Very happy, thank you!”

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Posted 5 years ago

“Absolutely. The product was exactly as we hoped. Very good quality.”

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Posted 5 years ago

“The duvet , towels and bath mats are very good quality. The mattress cover is a bit thin, but can't complain for the price.”

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Posted 5 years ago

“Good quality, pleas Dwight purchase.”

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Posted 5 years ago

“Yes it did”

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Posted 5 years ago

“Very slow delivery”

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Posted 5 years ago

“Fast delivery, lovely quality duvet covers, wil definitely be purchasing more”

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Posted 5 years ago

“When the products came they were all neatly stacked. There was no damage to the packaging or products. At first I was disappointed with the quality of the products but after they were washed and tumble dried they are the most luxurious towels, very satisfied!”

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Posted 5 years ago

“I placed an order for some bed linen with Hotel linens, a week or so later I only received the pillow cases. I emailed them and after a minimum of 48 hours and lots more emails from me they replied saying they had been having problems with their internet, obviously not such a problem because funnily enough they could still take orders and money from people. I also had a query about their invoice system as they seem to be charging VAT twice on both of my orders, this query has still not been answered, very odd. So when my order balance finally arrived two and half weeks later, the quilt covers I will admit were fine but the pillow cases were not what I ordered and to be blunt looked as if they had been made by little children in a primary school, the quality was appalling, they were different sizes and of very poor quality material and were spotted with brown stain marks and overall very grubby, looked like they had been kicked around the workshop a few times. After attempting to contact them several times by email, which were all ignored again I tried to call them by phone but this was simply a telephone answering machine on which you leave a message, obviously this gives them the choice whether to ignore it or not, so got nowhere with that. So now I have gone through PayPal for a refund on the pillow cases as they are completely useless to me, and again it seems this has also been ignored. To sum up Hotel linens, they have serious communication problems unless of course you give them a great review and Malcolm is there to thank you personally, well Malcolm, I wonder if you will reply to my review or you will simply delete from your up to date shiny collection of reviews? No worries if it is deleted I shall simply keep putting it back on, copying and pasting is a wonderful tool! I have yet to hear also about the very strange double VAT charge on their invoices it all looks very dodgy to me, so much so I have now decided to take my business elsewhere especially now that I notice Hotel Linens have introduced a price increase since my last order.”

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Posted 5 years ago

Thanks for your review, we have checked the invoice and it is correct, the invoice you paid on line is correct it is impossible to charge vat twice, also we do not get negative reviews removed as the feedback does nor allow that to happen. As for the pillow cases we are happy to replace. All companies in today's climate have to increase prices, this is because of the fluctuating pound against the dollar, as to bring goods into this country are getting more expensive. We do take seriously any negative review and apologise if we have given you a bad experiance

Posted 5 years ago

“They were all lovely soft and fluffy, colour is exactly as ordered and exoected, came in great time would highly reccomend”

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Posted 5 years ago

“Good quality”

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Posted 5 years ago

“Good product at a good price and reasonably timely delivery. All good”

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Posted 5 years ago

“The black & grey check hand towels look amazing in my new kitchen!Great quality & price.... Will definitely know where to order from next time....”

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Posted 5 years ago

“No one of the pillow case was ripped they were to send replacement, but never did !!”

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Posted 5 years ago

Hi Bernadette Did you receive the pillow case, it was sent out. If not we will send you another asap Apologies regards the delivery agent Malcolm

Posted 5 years ago

“Second time I have placed order for white satin strip duvet covers...and second time I have received duvet cover with black oily marks which are difficult to remove. ☹️. Does anyone actually check these items before dispatching?.?.”

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Posted 6 years ago

Hotel Linens is rated 4.5 based on 273 reviews