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Gtech Reviews

2.7 Rating 108 Reviews

40 %

of reviewers recommend Gtech

Company Reviews

2.7

Based on 108 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd gtech vacuum. Gave my granddaughter my last one because I liked the look of the platinum. That first vacuum is still going strong. After almost a year I had a minor problem with the platinum. Over the phone a new part was sent and delivered. The level of courtesy, efficiency and diagnosis were second to none and I am happily using my platinum again. Amazing service amazing vacuum amazing company. Well done Nick Grey and thank you.”

Posted 1 month ago

“My 92 year old Mother bought a pro stick 3 years ago. It has never been used before now. The battery is faulty and will not charge. Gtech apologise for the inconvenience and offer a free pack of bags as compensation. Battery although outside the 12 month warranty is obviously not fit for purpose. Before buying from this company be aware of their attitude to customer service. Other vacuums are available.”

Posted 1 month ago

“Had my 3rd and final one . Never buying Gtech again. Look what happens supporting local business . Customer support useless. Poor product.”

Posted 2 months ago

“GTech AirRAM K9 Second AirRAM I unfortunately bought. First had to be rebuilt by us with parts sent thru by GTech, no offer to return even tho broke mechanically within 2 months. The K9 version jammed ‘on’ and the electrical break on the rotor failed meaning it wouldn’t have stopped rotating of a child’s fingers or paws got trapped in it. I contacted GTech and didn’t see any level of concern and had to wait for slow momentum to get unit returned. I asked for a safety report to give to Tradings Standards to log should there be other appliances having this hazardous failure mode. Finally after restating my rights under GTech T&C’s and saying I would use charge back, I got a basic refund. Lots of hassle and really disappointed in GTech generally. Lots of other good hoovers so best to avoid GTech”

Posted 3 months ago

“Avoid GTech. Batteries do not last.”

Posted 5 months ago

“I ordered a replacement brush for my cleaner nearly 2 weeks ago. I was told it was on its way and I would receive it any day. I just phoned the company and was the part won’t be in until 16th October!! Why! Having been told it is on its way! I have cancelled it. I need a cleaner and I can’t wait that long.”

Posted 6 months ago

“Nick is a criminal. He provided great service to us for a number of years. Then he flaked out. Unlike most providers, he refused to give us admin rights to our Office 365. After chasing him for months, he said he did it, and he still didn't do it. I have to call him multiple times. He doesn't return calls or emails. I call his backup service. They say they have reached him, and he will get right back to me. He doesn't. He is holding all of our files and security hostage. We need to authorize new users, we need to turn off old users, and we cannot.”

Posted 7 months ago

“I can not praise the gtech staff enough for their help nothing was any trouble. From start to finish they were brilliant . The hedge trimmer is brilliant five stars”

Posted 7 months ago

“Had been a big fan of my Gtech Pro2 until I found out that they only guarantee their £75 battery for 6 months. Perhaps I'm naive or maybe it's just telling of the quality people have come to accept in our throw-away culture, but I expect a battery that costs this kind of money to last more than a year. Utterly insulted to be told sorry that your expensive battery didn't even manage to last a year but if you want to give us a load more cash we'll give you 20% of another sub-par piece of kit. If I'm going to spend this kind of money it will be as a contribution to something more reliable and not made by Gtech.”

Posted 8 months ago

“Such a professional company, saw there conduct via DJ audits, so can only imagine how great they are to customers.”

Posted 9 months ago

“I purchased a gtech cordless hedge trimmer. What a total waste of money. The strap is in the wrong place at the back end of the trimmer so when you put the strap over your head it makes it so front heavy that it's very difficult to hold up. Absolutel rubbish.”

Posted 10 months ago

“Hi just purchased my new mower from Q V C it’s excellent so impressed with it it’s made my life so much easier as I’m not so mobile now”

Posted 10 months ago

“I am still awaiting a phone call from Nick your customer service is totally atrocious!!!!”

Posted 11 months ago

“I have had a complete hedge trimmer replacement, then 2 new cutter bar heads and it still makes a dreadful grating noise after a few minutes operation. That is not my main complaint which is I that also have had a CLM 021 Cordless mower which being only 11 months out of warranty I am told needs a new battery at a cost of £159 when the mower was over £500 less than 3 years ago. Not good enough and as a retired engineer I will endeavour to spread the news about my experience of GTech inferior design and engineering quality of these products. You are expected to spend a lot of money on products which aren't designed to last. Lets go back to Suffolk Colts that lasted for decades.”

Posted 1 year ago

“Over the moon with the first class service we recieved from the G Tech customer service staff Alice and Reece had an issue with the base of our hoover and stem we recieved the new brand new base the day after and new handle can not thank this first class company for a first class service .”

Posted 1 year ago

“I only had my gtech 2 since last broke already have to buy a new part chassis £44 no help from gtech anthony.whipp@mail.com.”

Posted 1 year ago

“I love my GTECH AirRam. I have arthritis and it is so easy to use. The customer service is excellent - Always get my query dealt with straight away”

Posted 1 year ago

“I made a mistake. Used autobot, and put through to customer service. So helpful and gave me all the information i required. If only all customer services was like this everywhere Life would be so much easier. Well done Gtec for showing customer svc up around the country!!! I would give them 10 out of 10 for this.”

Posted 1 year ago

“Warning no warranty policy!!! Warning poor warranty policy!!! I brought the latest Gtech ram air online from a dealer offering a Gtech promotion thaw same as Argos’s then 7 months later the battery devils a fault and so I call Gtech customer service only to be told the warranty only applies if I brought it directly from them. But would be happy to sell me a new battery for £69 Warning very expensive products and have had a Gtech hover for the past 8years I can no longer see Quality or customer service that justifies the price tag. Don’t wast your your money, wish I hadn’t stayed loyal to Gtech! You have been warned!! See Email extract from Gtech “Gtech has not directly supplied these products for resale. All I can advise is that you speak with the seller and eBay customer services about returning the product. “”

Posted 1 year ago

“I have an air ram, hand held and Gteck hedge cutter, all these products are only suitable as kids toys, all useless, the hedge cutter jams with a 1mm twig, the hand held for the car useless, would not purchase any other products, have friends who mirror my thoughts. back to James Dyson for products that do what they advertise.”

Posted 1 year ago

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Gtech is rated 2.7 based on 108 reviews