“Total waste of time and space, no wonder they are no longer at great Haywood, anyway I have tried for 4 months to view a boat, that apparently is not up for sale, they advertise boats that are not for sale, website terrible and all you get is attitude”
“We were complete beginners and we purchased our boat July 2022.
Clair was great! Every boat we wanted to view was either sold or under offer so Clair told us she would let us know as soon as one became available. We told her what we were looking for and it wasn’t long before she called us back. She organised the viewing for the same day and she showed us our ideal boat. We agreed to buy the boat within the hour! Clair told us she would email us with everything we needed to kick start the buying process. And true to her word she did so straight away. We had no idea where to start so a big thanks to her for making it all clear and simple. Every question was answered straight away and nothing was too much trouble. She made everything stress free! She is very good at what she does and endeavours to do the best for both parties. She won’t let you make mistakes but she won’t tell you what to do either. She’s happy and smiley and clearly knows her job. We can’t thank you enough. We love the boat and are looking forward to living on the water full time. Thanks soooooo much😁”
“We have recently sold our boat with the team from Fradley, we received excellent service, Claire with the admin, Alba with fantastic pictures and video and Peter’s expert advice and support through the sales process. We cannot speak highly enough of this team. If you are selling your boat these are the team to go to.
Lynne & Peter
Sale of boat The Grand Duke”
“Tremendous service from Gt. Haywood Boat Sales team. Sixteen days after contacting them the boat was sold and the deal completed, the next working day the money was in my bank account. I was kept fully informed throughout and the forecast of events was spot on. The form filling was easy via eMail, no visit to the sales team was necessary.
Just have a clean presentable and serviceable boat at a realistic price and you’ll have no problem.
Believe me the sale could not have been more straight forward,no hassle whatsoever.
AJ&MR.”
“Selling a boat through great Heywood boat sales was disappointing. Not a good experience. It was very stressful and gave us anxiety.
If you are selling a boat through this company, have a full survey done on your boat first. The customer that will want your boat will ask for their own to be done, this boggles me. If a boat painhad a full survey and is from a reputable surveyor, then there should be no problem's buying it from this company. But the customer comes along and wants one them selves then this is where it goes wrong, on one occasion the boat had a survey and they put the boat back in the water with circles down to bare steel for a few months, we where livid. We spent a lot of money putting petty things right after months of pain and heartache, then surrendered and dropped the price to our misfortune, we had had enough.
We where bound to their contract so had no option to relieve our pain.
To the customer buying a boat from this company be prepared to lose your 1000 holding fee. This happened to our first customer.
Dealing with Mandy was unpleasant. She was rude and abrupt and she did not know a hull from a cabin. Eventually I did not want to deal with Mandy anymore and Peter got it sold.
I am sure that Mandy will comment on this feedback but customers and boat sellers need to be treated with respect, kindness, and consideration on your part please. All brokers have a duty of care for boat owners they take on.
Overall I am glad that it is over and it has put me off selling through a broker ever again.”
“Thanks to Mandy at Great Haywood our recent Narrowboat purchase went through smoothly and stress free . Mandy was excellent at keeping us updated with progress, and information on what was happening next. In the fast moving sellers market, it was very helpful that we were treated courteously and professionally. Looking forward to many happy days cruising the inland waterways.”
“Great Haywood Boat Sales have just completed the sale of our beautiful widebeam Chez Nous. We cannot praise them enough. Peter, Ellie and the team were fantastic from the first day they took our instruction. We were updated every day. They are courteous, professional and helpful right to completion. We would highly recommend their service and they will be our first port of call should we ever buy/sell again. Sue and Tony. 😊😊😊”
“Never known a company advertising products in this case boats that are not actually for sale rang up 6 times to be told a deposit had (laugh) been taken the day before what rubbish and then the same boats were still being advertised for sale for weeks after what a terrible way to conduct business my suggestion go to an honest reputable dealer”
“Selling our boat was made so easy by the excellent communication and service of all the staff. Nothing was left to chance, especially during these challenging times with lockdown etc. Would recommend GHBS to anyone.
Thank you to all concerned
Steve and Di”
“Most Efficient Professional Polite Service Received On Selling of Our Boat through GHBS. Ellie & her Team during Lock Down Restriction Months.
Most Respectfull of My Emotional Selling Ties, due to Husband’s Passing!
Would most definitely Recommend GHBS.
Sharon Veale.”
“Absolutely useless, and timewasters to boot. I showed interest in several of the boats for sale on their website, to be told that all had been sold. One is still showing as for sale on their website weeks later. Have just purchased a boat from a different well known broker, will never go near these clowns again.”
“Just have to say amazing helpful service over the phone with Claire who was huge help in advising on my first canal boat purchase so I can live on the canals. Thank you so much.”
“Alan and Janet would like to say, thank you to the team at greathaywood boats sales, for selling our boat, very professional, letting us know what was going on all the times.. I would recommend them. Definitely 5 stars”
“Customer service could do with some retraining. lacking on updates, phone calls to the office often responded to by lack of knowledge and the promise of a call back which frequently did not happen. The amount of work put in does not warrant the commission rate.
There are better companies out there to buy and sell from”
“Very professional team and very pro active. Once initial paperwork had been completed I placed my boat with them on the Friday and on Monday received a phone call to say they had received a deposit for the boat. They explained everything every step of the way. I would definitely recommend them highly.”
