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Frankie & Benny's Reviews

4.2 Rating 183 Reviews

80 %

of reviewers recommend Frankie & Benny's

Company Reviews

4.2

Based on 183 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Frankie & Benny's 5 star review on 6th October 2020

Jacob (Tamworth)

Frankie & Benny's 5 star review on 22nd September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“two friends and I went for lunch on Wed 22nd Nov. Such a pleasure to go in sit down and have a waitress making sure were comfortable. I wish I could remember her name as I did ask but should have written it down. Helen I think? Anyway ordered a drink which appeared in no time at all and having given our food order expected to wait a while but no it appeared quickly and was served pleasantly by our waitress who came back and checked we were ok and that the food was okay. Excellent service from a lovely girl and went and asked for the manager to commend her for her level of service.”

Posted 4 months ago

“We went to the frankie and bennys in Paddington for my sons 21st and it was just a terrible experience all over, 7 meals came within ten mins of ordering which I can only assume it’s all been microwaved or just warmed back up again the toilets are in the next building so you’d have to plan to go to the toilet. I paid £230 for 7 of us and felt robbed about the food and service I received. I would never go back there , I would never recommend this place or any Frankie and bennys to any one please don’t waste to hard earned money on this place. Your better off going to McDonald’s for better service better food and value for money When I complained they said that they was sorry that this had happened to us and gave me a £15 gift voucher to use in one of their restaurants which I’m never going to use”

Posted 1 year ago

“I'm a carer for one of my clients with disabilities, his favourite place to go and eat is Frankie and Benny's in Taplow, South Buckinghamshire. The staff there are very friendly, especially, Rhys and Kelly, they are so accommodating, and go all out in making it a great experience for us. Service is brilliant, food is great. We always leave with a full belly and a smile on our faces. 😀👍”

Posted 1 year ago

“Our server was Jenny, very friendly and helpful. Good family friendly vibe”

Posted 1 year ago

“Glasgow Airport on a Saturday was busy but obviously passengers have a limited amount of time in the airport before flying. Queued for 20 minutes to get in and was then advised of a long list of products not available, including garlic bread!! 15 minutes after being seated a waitress took an order for drinks and food, 20 minutes later, no drinks and no food. Had to leave without either to make way to departure gate. Staff looked very busy but simply not enough of them”

Posted 1 year ago

“Went here last night not been here for a while food menu seemed shorter than before went for my partners birthday was not impressed one little bit overpriced no atmosphere the dessert was heated up in microwave so pastry was soggy would not reccomend this place one bit 😡”

Posted 1 year ago

“Food quality has gone right down. Menu is confusing. Garlic bread is yuck. Best part was the salad! Pizza tasted like childrens supermarket cheap pizza. Since when does BBQ sauce belong on NY pizza? Worst meal I’ve had in a long time. Won’t be returning, you used to be so good!! So sad. Also expensive.”

Posted 1 year ago

“Beware!!! service charge 🤔😠 if you tell them they take it off.”

Posted 1 year ago

“The waitress was an absolute diamond, her name was steph at romford branch, she made everything special”

Posted 2 years ago

“The food was OK and the service was good, but oh!...how I was disappointed with Frankie and Benny's. There was none of the Wonderful fifties music in the background, no Italian lesson when I went to the bathroom, in other words, it's not Frankie and Benny's any more. The atmosphere is gone. Memories shattered.”

Posted 2 years ago

“Good service, friendly and quick”

Posted 2 years ago

“awful service. lost order had to order again. hungry and angry = hangry and that’s what i am.”

Posted 2 years ago

“Had a great valentines meal, food was excellent and staff were really friendly!”

Posted 2 years ago

“Always friendly and professional. Remembers us and our likes and requests. Interacts with our 4 year old and makes her feel important. We go back to kettering frankie and bennys regularly and all staff are friendly especially Shan”

Posted 2 years ago

“Friendly staff . Good service lovely food really enjoyed my vegan burger meal and my vegan speculous cookie dough pudding”

Posted 2 years ago

“I ordered my food then went to the bathroom When I came back my table and food had been cleared. What sort of place would do this to a customer I was disgusted and appalled at this poor behaviour of a customer I was walking out and then I was asked to pay for the food ordered. I asked why was my food taken away they said we thought you had finials should have told us you were going to the toilet. What a joke ! This was the print works site in Manchester”

Posted 2 years ago

“Everything, mainly the manager. RUDE!! Disgraceful rubbish inefficient service!!!”

Posted 2 years ago

“AVOID! HORRIFIC SERVICE. Cold food and not presented as advertised. Called up to complain and they acted like the phone was not working properly to make my complaint impossible to make. Fobbed my complaint off by blaming Uber? We ordered from Just Eat ;) Guy made me irritated and angry at their weak response. £38.00 down the drain - do not burn your hard earned money with these cowboys. Actually, I am certain the manager thinks his a gangster - but hey everyone's a plastic wankster these days ;) Would not provide 1-Star - but its the default to allow me to post this review.”

Posted 2 years ago

“Our waitress Ionela was an absolute delight. She was very welcoming, helpful, polite and friendly. The food was excellent but Ionela was the ‘icing on the cake’ Looking forward to our next visit.”

Posted 2 years ago

“Tim was our waiter on my daughters 21st birthday lunch but we also had a 4 year old with us. His service couldn’t have been better. He was attentive to my granddaughter who started out quite shy and he sang happy birthday! Tim was generally just a really happy up beat guy but his attitude made our visit special. Thanks so much we will definitely be back.”

Posted 2 years ago

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Frankie & Benny's is rated 4.2 based on 183 reviews