First Travel Solutions Reviews

4.56 Rating 9 Reviews
89 %
of reviewers recommend First Travel Solutions
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
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About First Travel Solutions:

Welcome to First Travel Solutions, a division of FirstGroup your number one source for the supply of managed passenger transport - available throughout the UK.

We are dedicated to giving you the very best service with a focus on quality, safety, reliability and value for money. We provide managed transport solutions to many of the UK’s FTSE top 100 companies transporting over 1 million customers every year.

Combining all passenger transport into one unique service means that we can deliver to our customers a single point of contact for all UK road and rail requirements.

We are the UK’s leading supplier of vehicles for time sensitive, critical passenger movements delivered through a national network of approved suppliers. Our dedicated 24/7 Control Centre supports all types of passenger transport nationwide, from single vehicles to 100’s of coaches for sporting and cultural events.

We pride ourselves on understanding our clients transport needs and exceeding their expectations.

Visit Website

Phone:

03455280270

Email:

travel.solutions@firsttravelsolutions.com

Location:

First Travel Solutions, Unit 5 Petre Court, Petre Road

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Anonymous
Anonymous  // 01/01/2019
Taxi booked around 1800 for a 2200 pick up from Cardiff Central station - confirmation e-mail received promptly and details confirmed as correct.. duly ready at rear of Cardiff station awaiting call on my mobile - no call, and although plenty of taxis around no easy way of knowing which might be mine. Called approx 22.10 to be told taxi a silve Vauxhall Sharan!?) had arrived at 22.04..searched car park.. no sign.. rang Dragon taxis - and advised taxi had arrived and left as couldn't find me - well if they had rung my mobile as per the instructions they would have done. Advised a 2nd taxi had been despatched - no details given though. After about 30 minutues asking every Draggon taxi if they had a GWR booking , to no avail, despite some taxis being stationary in car park for about 30 mins, rang yourself again about 2250 - helpful lady answered - it then transpired than no 2nd taxi had been despatched as I'd been promised. Advised a silver SEAT had been despatched and would be with me in 4 minutes - -at 2300 spoke to a Silver VW driver who had my booking - again wrong car info given, and no call to my mobile. Left Cardiff at 23.03. Journey home is about an hour long after a 12 hour day. Arrived home at 00.15. Taxi KR13 FBX - driver using in car info touch screen to watch to/listen some you Tube channel on the Sudan (his country) whilst driving - not convinced this is legal or safe, driving ok, but i kept a very close eye on the road for the journey home, no real criticism of his driving, although did need some guidance on unfamilure roads away from Cardiff. Not impressed but feel this may be more of a failing of Draggon Taxis rather than FTS.
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Posted 1 week ago
Just wanted to say a BIG thank you for the outstanding organisation of the park and ride and bus service arranged from Trinity Park and back on 24th August 2019 for the Ed Sheeran Concert at Chantry Park. From having travelled over 300 miles outside of Ipswich it was daunting about how to find our way, park, etc. Having this service was a blessing, and made it so much easier for everyone. Just wanted to say thank you and well done - a brilliant weekend! Suz & Lee (Plymouth, Devon)
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Posted 2 years ago
As a company, First Travel Solutions have been using us for 2 years now. They have a fantastic team of telephone operators who always go above and beyond to help you out as best they can, they're accounts department are head and shoulders above any similar companies who supply us (and there's a lot!) and the management team are very approachable and down to earth. FTS have set the bar so high that no other company has even come close to meeting the levels we now expect. We enjoy working with FTS and hope our partnership continues to thrive.
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Posted 2 years ago
FTS have been very professional and over last 6 months have been very proactive and bringing new ideas and innovation to SWR A great team to work with
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Posted 3 years ago
FTS are a team dedicated to providing excellent service and working with clients to best meet their needs. FTS continue to improve on their services and react well to feedback of all types. From the planning stage to operation, FTS continue to improve on what is already a very good service. I would not hesitate in recommending FTS to any company that require transport for any occasion.
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Posted 3 years ago
FTS are a professional, efficient and supportive organisation, who we have thoroughly enjoyed working with.
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Posted 3 years ago
Very efficient and effective service. Their providers have always been of a high standard. Perfect for our community group!
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Posted 3 years ago
FTS have always provided me with an excellent service. I have used them several times over the last few years and have found them to be great value and their suppliers to be top class
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Posted 3 years ago
Responded urgently to a corporate travel event where the incumbent supplier had sadly let us down at the last minute. FTS provided a professional and timely response for passenger/client movements and provided real-time tracking information for all of their vehicles. Brilliant service.
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Posted 3 years ago
First Travel Solutions is rated 4.56 based on 9 reviews